BMW of Bridgewater

Category:	BMW Dealer
Address:	655 US-202, Bridgewater, NJ 08807, USA
Phone:	+1 908-287-1800
Site:	bmwofbridgewater.com
Rating:	3.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed

Location

BMW of Bridgewater: A Deep Dive into Customer Reviews

Introduction

BMW of Bridgewater is a dealership located in Bridgewater, New Jersey, specializing in BMW vehicles. The dealership has a rating of 3.8 and offers a range of services including sales and maintenance. This article aims to provide an in-depth look into the customer reviews to understand the dealership's performance in various aspects such as service quality, availability, pricing, products, staff, and location.

Service Quality

Customer Experience with Repairs

Multiple customers have reported dissatisfaction with the repair services. Issues range from poor diagnosis to extended periods without a loaner car. One customer reported a month-long ordeal involving multiple tows and a final bill of $1,757, without a proper diagnosis or a loaner car.

Response to Complaints

The service manager's response to customer complaints has also been noted as dismissive, further aggravating the customers' dissatisfaction.

Availability

Waiting Time for Service

Customers have reported long waiting times for tow trucks and service appointments. One customer mentioned waiting 10 hours for a tow truck.

Pricing

Cost of Repairs

The cost of repairs is another point of contention. Customers have reported high bills, sometimes reaching up to $1,400 for a single repair.

Products

Vehicle Range

The dealership offers both new and used BMW vehicles, including the 5 Series. However, the focus of the reviews is primarily on the service department.

Staff

Staff Attitude

The attitude of the staff, particularly in the service department, has been described as arrogant and dismissive. One customer reported feeling judged based on their appearance and was subjected to a pre-qualification of budget before even meeting a salesperson.

Location

Accessibility

The dealership is located at 655 US-202, Bridgewater, NJ 08807, USA. However, the reviews do not specifically comment on the accessibility or convenience of the location.

The customer reviews for BMW of Bridgewater paint a picture of a dealership that excels in neither customer service nor repair quality. High costs, long waiting times, and a dismissive attitude from the staff are common themes. While the dealership does offer a range of BMW vehicles, the focus of customer dissatisfaction largely centers around the service department.

Photos 100

Reviews 3

Cyriac Antony

I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month. On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are : How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13? Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16? Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757? Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days? An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation day The service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on me We always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine

chandan mohanty

Avoid this dealer for service. The worst service department ever. I have gone to many BMW dealer for service this is by far the worst. They will break your car and and then dont own it. They broke my 2 times and there reply is just lame. First time they broke my rear view mirror autodimng and when asked they said it just the age of the car. It was working fine before I gave the car to the dealer. They are were arrogant and adamant that it didnt happen in there dealer. I had to fix it on my own after that and my rain sensor doesnt work because of it. The dealer was charging $900 to fix something which they broke. I might have thought that was a coincidence but again they broke my windshield when I gave the car for a check engine light. They had fixed the check engine light for a running lean error code and changed the d valve with a bill for $1400. When the light came back again for same error code "running lean" P0171 code . They say it is a different issue and charging me $1400 again. I was like does your mechanic knows what they are doing. I turned down the repair and they charged me $350 for diagnosing. I said them that the error code was same as last time still they didnt waive the charge. Now when I took the delivery of the car found that my windshield is cracked. I was really frustrated and disappointed. When I said them they had no concern and very ignorant about the issue. They just replied our manager will talk to you. I am still yet to talk to the manager. Worst service manager whose name is Andrew who on both times arrogantly refused all the issues happened on there dealer. If there was a zero star rating I would have given that. Avoid this dealership for service. Huge disappointment and frustration talking to the service department

Satnam Singh

BEFORE YOU DECIDE TO BUY HERE -- READ THIS COMPLETELY Not white? Dont look rich? Brown skin? Then they dont want to sell to you. Read on. Me: (step down from my car. Wife/kids are still inside. We are excited to test drive a BMW. Switching from other luxury brands) Front Desk Rep / Cindy Kovacs: What do you want? Me: I want to buy a car. Front Desk Rep / Cindy: Used or New? Me: New. Front Desk Rep / Cindy: What model? Me: 5 Series. Your sign says "Service" everywhere. Do you do Sales as well? Front Desk Rep / Cindy: Yes, we do. Me: Great, let me go get my family. Front Desk Rep / Cindy: Now wait, before you bring your family inside, lets talk numbers first. Whats your budget? What can you afford? ------------------------------------------------ Think about this carefully. She did not connect to me a salesperson. She saw me and assumed I could not buy this car. Assumed that I would hear the numbers and walk away. When I called her out on it, she changed her story. Completely denied it. Heres what my experience was at ANOTHER dealership. Rep (non-BMW Bridgewater): How can we help you? Me: Im looking to buy a 5 Series. Rep (non-BMW Bridgewater): Great. Have a seat. You can get water, coffee, other things while you wait. I will get a salesperson to come see you.