Franklin Sussex Auto Mall

Reviews 4

MI

Mitch Gutu

I am DISAPPOINTED with this dealer and the Chrysler products they sell. My mother purchased a dodge Caravan 9 years ago and it began to rust from the inside out. I brought the van to them and they took some pictures and according to them they submitted the pictures to Chrysler and Chrysler denied the repair. It’s beyond me how a dealer can sell a product that they are not going to stand behind. They made all kind of excuse on why they are not responsible; “they don’t know where the car has been, they did not service the vehicle”…..and so on. It would be different if the vehicle had hundreds of thousands of miles or if was abused. My mother is 82 years old and the Caravan had 68,000 miles when I took it to them late last year to look into why it was RUSTING from the inside out. Personally I will NEVER purchase another Chrysler product and I want to share my experience with everyone that is even thinking about purchasing a Chrysler product. I am not saying that this dealer did anything necessarily wrong. All I am trying to do is bring attention to some FACTS. They had no problem taking the $30K+ when they sold the vehicle but I do not feel like they supported my mother as a buyer and a customer when it came time to help her with her issue. Treating customers like OVERHEAD is not the way you grow a business or get repeat buyers. There are many Chrysler vehicles on the road that have become RUST BUCKETS and lost significant value for the owners. Dealers always tell the customers that they are making a good investment when they sell a vehicle but I can only deduce they are lying considering the amount of Chrysler Rust Bucket products I have seen on the road since I have been paying more attention to the rust issue because of my mother’s Caravan rusting away. When I told Claude Jaillet the General Manager, that I was not happy with the results and I will be going viral with my issue he started to THREATEN me with LEGAL ACTION and he even told me that he will get their lawyer involved. That’s not what I would EXPECT from a REPUTABLE dealer……Good luck, buy at your own risk and buyer beware, but keep in mind there are many other brands on the market and most don’t rust from the inside out…..

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MA

Matt B

Lisa Drake is by far one of the most professional and personable sales woman I have ever dealt with. Over the last few years I have purchased several vehicles and have always gone to her direct. I will not go to any other dealership as long as Lisa is there to help me. Wonderful experience and great place. I often stop in just to say hi to Lisa and the team at Franklin Sussex Auto Mall. They always remember me and ask about my children and my wife. I know it is good business to do these things but I honestly believe they really are interested and enjoy the interaction. This particular purchase was as direct as possible, On Saturday Morning I called Lisa Drake on my way to their service department for an oil change. I spoke with Lisa and explained what I wanted, how much I could spend for a finance, how much I could put down & to call me back if she could work out a deal. Trust me these were not easy terms. Within 30 minutes I received a call with several options. We worked out a few details regarding my wants and needs. A couple hours later I was surprising my wife with my new Dodge Ram 1500 Crew cab. My wife expected me to come home with my old car and new oil, instead I came home with new oil in a new truck. I really did not think Lisa could pull this off, who knew I would be coming home in a new truck. Its Monday now and my wife is speaking to me again, we both love the truck. The Parts and service team has been very helpful with my past vehicles and I expect the same service in the future. I do not typically deal with dealership service but this place has earned my business and my trust. In addition the dealership always has events that they offer food and beverage, I have not only heard but have witnessed them providing food to customers and anybody that stops in, regardless if they are purchasing a vehicle or just stopping in to feed their bellies. I think it is amazing that in a money driven business like selling cars they provide food for people who are going through tough times. Thanks again Lisa and Franklin Sussex Auto Mall!! Its nice to be part of the Franklin Sussex Auto mall family.

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LU

Luey Figs

Service Department is by far one of the worst I ever dealt with in my life. I purchased a new 2016 Dodge Dart GT in January of 2016. Ive had my 2016 Dodge Dart Gt for 5 months now. After the first month. I noticed the drivers leather seat was beginning to fade. The service manager asked me to bring it in and he took photos, sent them into Chrysler and they approved a new seat. Saying it was a defect. I bring the vehicle back, and once they installed the seat noticed, it was the wrong seat. The GT in red has red in the actual seat. This seat was all black. Didnt match the others. So was told they would order another seat. I get home and notice. There are puncture holes in the driver door jam. I am guessing from when they took the seat out. So they agreed to replace with a new door jam. I go back again, they keep the car a day. Because they received once again, the wrong seat. A month goes by and they now have to rebuild a new seat. All the while I have filed a complaint with Chrysler. Due to the many errors. This does not get better. The seat is finally in and they replace the door jam. But the leather on the door jam is not properly fitted. The edge is jagged. They said they would have their leather guy come to me and repair it on the spot and that it will look like new. I agree. I go home, and my passenger window wont go down at all. So I have to bring the car back and they just finally completed all the repairs. The Corporate office is playing games with me over compensation. As if what Ive gone thru wasnt enough. This will be my last ever Dodge purchase.

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RA

Randall Novak

I brought my vehicle to Franklin Sussex to have some work done I needed a rental vehicle and they set it up through enterprise locally. They took four days to do the work instead of the one day I was told so I had to use the rental car for longer than expected which was fine because they informed me they were going to take care of it now its two months later and I get $130 charge on my credit card from the enterprise dealership. I called enterprise dealership to find out why I was charge for the rental they told me that Frank Franklin Sussex Automall did not approve the rental and to call them and straighten it out. I call Jim the service manager at Franklin Sussex Automall to find out what is going on and why I am being charged for the rental. He he then says I did not set The rental up through them which is clearly incorrect And that he will figure it out and get back to me within a couple of hours 12 hours later and I still have not heard back from him and I actually had to go to the dealership and confront him face-to-face to get an answer which of course he says he doesnt have the reimbursement for me and I have to wait another 24 hours for the check from them Not only is it ridiculous to wait for reimbursement for so long when they clearly made a mistake but the fact that the service manager would not even call me back when he finally had a solution. I would recommend that anybody that is going to use this dealership and needs a rental car go elsewhere gym and the service department are a nightmare

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