Maplecrest Ford of Mendham

Reviews 4

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Thomas Lyon

James is the nicest, most helpful, and knowledgeable dealer I have ever met. I have always been someone skeptical of used car dealerships and salespeople. I went to another Ford dealership several months ago and the whole process took almost 7-hours and took three-months to get me my permanent registration. I first contacted Marla who is about the nicest woman I ever met. She is sweet and easy to talk to. She immediately took $700 off the price (on top of a $400 discount I came in with). Before I even walked in the door I had $1100 off the price I originally saw it for. James let me test dive the car, and then had the brakes checked and resurfaced for me. He was quick with e-mail and phone calls, and wasnt pushy or sneaky. While Ill never know if I ACTUALLY got a good deal, I do feel like I was treated fairly by James. I negotiated slightly, but maybe not as much as I couldve. All of the Edmunds and KBB (I dont find them reliable, but its all I have) say I got it for a very good price. Im not a very price sensitive shopper, and I dont intend on trying to negotiate until the dealer is unhappy with selling me the car. My ONE and ONLY minor complaint was my Finance manager, Charlie. Charlie seemed like he could be a nice guy, but maybe our personalities did not match. I was annoyed that he initially added a $200 VIN etching on my bill, and then tried to push me to keep it by telling me how it is less likely to get stolen. I teach psychology and know all about loss aversion. I also know enough about economics to see that is a bad investment (particularly since I dont live in areas frequented by car thieves). He also tried getting me into an Extended Warranty deal (which I said no, and also know its a bad investment). He told me that "Everyone here gets an EW, and am I trying to say all these people made bad decisions?" No, but again, I understand his attempt at using conformity and groupthink to change my viewpoint. I understand this is also part of his job. Still, for all of that, Charlie still gets an "A-" in my book because he had me in and out of there in less than an hour. I came to the dealership expecting to spend over 5 hours in negotiations, and instead I spent no more than 1.5 hours, and most of that was James and I talking or him showing me the cars features. Seriously, this dealership is well worth a drive. I live an hour away, and I doubt Ill go anywhere else for a car! To sum up: Marla - A James - A+ Charlie - A- Sorry for grammatical errors, but Im too tired to edit.

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Dave Cozzens

My son, Chris (age 20) and I visited the Maplecrest Ford dealer in Mendham, NJ to buy a car for my son. He had saved enough money to buy a car for cash, since he is still in college and did not have a credit rating yet. Chris did his research online and decided that Maplecrest had the best price on the car he wanted to buy (a previously owned 2002 Ford Focus). We found the sales and support staff to be extremely friendly and willing to work within my sons limited budget. This was my sons first car and I really wanted to help him build a credit rating but he had saved the money to purchase for cash, just in case. The Maplecrest sales and business management staff understood what we needed and worked with us to figure out how to get my sons name on the loan, even though he had no previous credit rating. This was absolutely fantastic and more than I ever expected! As we were leaving, the business manager (Matt) and sales rep (James)asked me what it would take to get me out of the Chevy Trailblazer that I drove in with. I told them that my vehicle had terrible terms (based on my bad credit rating) and that I had no plans to purchase another vehicle. The Maplecrest team asked what I meant and told me that they believed they could put me in a nicer vehicle for a lower monthly payment with better service terms. They really came through! I replaced my bare bones 2008 Chevy Trailblazer with a top of the line, fully loaded 2008 Ford Explorer for over $100 less per month! My son and I have new vehicles and we are extremely pleased with Maplecrest Ford! I am 53 years old and have purchased many new and used vehicles in my life. This was the number one (#1) car buying experience of my entire life. Second place is not even close. Unless I move far away or the Maplecrest customer sales/service significantly declines, I will never buy a vehicle from another dealer. Dave

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Megan Ghezzi

Maplecrest Ford in Mendham is amazing! After a horrible experience at a nearby Ford dealership, I was very close to giving up in my car search - but decided to give Maplecrest a try. Im so happy that I did! My initial experience was over the phone/email with Marla, who sent me True Car certificates for several options of the model I wanted. Not only that, she had them printed and waiting for me at the dealership when I arrived. So helpful! I knew exactly what kind of models they had in their inventory and what price I would get before I even decided to go there. When I arrived at the dealership, I worked with Frank, who was clearly very knowledgeable, attentive, and helpful. He talked me through the entire process and gave me quotes for several different financing and leasing scenarios. He took the time to answer my questions and do things in an order that made me feel comfortable, not in the process that "is just how its done" like I experienced at the other dealership. I came back the next day to sign the papers and pick up the car (the business manager came in early to accommodate my schedule!) Frank sat in the car with me for 20 minutes or so to show me how to work all of the features, set up my phone, settings, etc. and assured me that I could call him at any time with any questions. I did do some research on my own to ensure I was getting the best deal possible, and I assure you, I was. I ended up leasing a gorgeous, brand new, 2016 Ford Fusion that had all the right features and at the right price. I also got a great value for my trade-in. I believe that my fiance and I will be going to Maplecrest Ford for as long as we live in the area. I see no reason to go anywhere else!

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Ryan Miller

Overall the experience was great, with four exceptions. I was trading in my current vehicle which was in great condition and they were nearly $1,000 below KBB trade in value. Their first complaint was the "rims" installed...they were actually the stock hubcaps. Second was the radio bezel cover (which was removed to show the proper mounting, and laying on the passenger seat). The entire center console had been upgraded from the regular-radio style to the full touch-screen style. The bezel snaps right back into place and looks flawless, this seemingly did not matter to them. Third, the worst part is that they openly tell you that the trade-in is bought, then immediately sold to a wholesaler. This means that they sell it for an unknown profit, but are completely unwilling to change their profit margin (Which they are getting for simply taking it from you, and handing it to the wholesaler). Youre welcome for the profit, but it was nothing but a headache for your customer not to budge even $1 on the price. To top it all off, when I purchased my new car from them it was relatively cold out. It wasnt until I was outside of my warranty that I noticed the AC does not work at all. Terrific.

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