Johnson Dodge Chrysler Jeep Ram

Reviews 3

SA

Sandy Risha

Where do I start?The entire time I dealt with this dealership they treated me like an idiot.VISIT 1: I bought a brand new Chrysler 200S outside of the state.Upon opening my sunroof the day I drove it off of the lot, I heard a pretty bad sound and ignored it because it still worked.A couple of months later, I took it to Johnson Dodge to check the sunroof.They informed me that the track was broken so they ordered a new part. VISIT 2:Once the new part was installed, it broke again & they realized the frame of the sunroof was warped. They had to order a new track and frame. The parts were on backorder. When I left the lot, I could hear air coming from the sunroof that I NEVER heard before. VISIT 3:At this point Im pretty frustrated due to their constant review of my car and it taking so long to figure out the issue. Additionally, every time I called the service department it would take about 3-5 times on the loop of talking to the secretary to get through to the service department. When I would get to speak with someone from service, it would take 5-7 business days for me to make an appointment. When I was noticeably upset, they finally offered me a loaner car. Up until this point they have not offered me a car.They also warned me not to dent their rental and to make sure there is as much gas in it when it is returned as when I started. VISIT 4:The parts that were on backorder came in faster than expected.They installed and called me to say my car was finished. I went to pick up my car left the lot.Immediately when I was driving with just the sunroof opened, I would hear this awful "helicopter" sound. I realized that the deflector that was originally part of my sunroof was missing. I decided to call Chrysler corporate because there at this point, there was no chance in hell I would go back to Johnson.I told corporate that I would never go back to Johnson Dodge again. They told me to contact Dover Dodge.Dover refused my service saying it is a workmanship issue and that they cannot take responsibility for a missing part from a different dealership. I refused to accept that answer and corporate forced Dover to schedule an appointment with me. After looking at my car, they said that the deflector was missing and I had no other choice than to go back to Johnson Dodge to get the missing part back.I was very angry with corporate and explained my frustration thoroughly, but they would not back down and said I had no other choice than to go to Johnson due to the workmanship issue.Why would anyone go back to a dealership with workmanship issues?VISIT 4:I took my car back to Johnson and informed Dennis that not only was the deflector missing, but when they installed the new frame, they did a terrible job because the sunroof cover was wavy and not taut and flat. And, the interior of the sunroof was scraped not at all how I left it. He put this all in the service order. VISIT 5: I was called 5 days later saying my car was complete. I went to pick it up and the woman at the desk handed me my keys without a word. I opened my sunroof and noticed the deflector WAS MISSING. You can imagine my frustration at this point. I marched into the dealership and told them it was missing.Unfortunately Dennis who has been working with me to this point was not there, but Pete was. He said told me that part is not in the catalog for your car. How can he tell me that a part that was on my car originally and on it when I brought it to them was now not part of my car? I told him to pull around a new Chrysler 200S to check. He brought one around and sure enough out pops the deflector. He was very rude to me and literally said "I cant go back in time" instead of apologizing. NOT ONCE did he apologize to me.VISIT 6:I left my car and a week later it was supposedly finished. I picked it up and Dennis was there.Everything looked good and Dennis was apologetic.I WILL NEVER TAKE MY CAR HERE AGAIN.

JA

James Mulvihill

If this wasnt the only Jeep service center in the immediate area, theyd be out of business. Earlier in the week, I scheduled an 8:15am (Friday morning) appointment for my Jeep. The service was a recall. On the recall notice, Jeep stated that the service would take around 1.5-2 hours. When I arrived at the dealership, the asst service manager stated that the service would be around 4-5 hours! I told her that I needed to be at Newark airport by 5pm and she said it wouldnt be an issue, given that I was dropping the car off at 8:15AM. As a result of reading others complaints about the dealership, I decided to do a drive by 3.5 hours after dropping off my Jeep. Guess what?.... it was still in the same exact parking spot. When I approached the counter, I immediately asked for my keys back. The asst. service manager seemed bewildered... as if this had never happened to her before. She immediately tried pleading with me, stating that the most recent recall fix that they did was only an hour and 45 minutes. I said that I lost my trust in their service department and walked out. Upon entering my car, I thought it best to seek out the service manager, Pete. I went back into the dealership and took Pete away from other customers as to not upset him. I explained to Pete how disappointed I was in his department. Pete immediately resorted to excuses - "These fixes take time" to which I replied "I had an 8:15AM appointment" to which he replied "we can only do one at a time" to which i replied "why would you schedule appointments at specific times if your service department cant handle the demand". I told Pete that I was going to write a review on here and he immediately started to offer concessions (big word for you, Pete). He said "ill give you a loaner car"... I told him that I dont live around here and was only in town for Thanksgiving. He said "so you dont want a loaner?" I told him then i would need to fill up the gas tank and drive over an hour each way. He said he would pay for my gas and give me other service for free to make up for it. Sorry Pete, you cant buy your way out of your lack of service. My suggestion to the dealership is to learn how to schedule appointments so that fixes are done in a timely fashion. Im looking forward to receiving top-notch service at a dealership closer to where i live. Now, off to the airport!

BR

bryan adamson

Service department is horrendous..... rude, unprofessional and shady. The only time they are nice and pretend they want to help you is when they are trying to rip you off for overinflated service fees. Last time i went there because my key fob wasnt working the guy working there which i think was the manager was a complete disheveled nut case. Long story short two years later my key fob still doesnt work. I also received a recall notice for a pinion nut that can cause a serious fatal accident. The first one i received was about a year or more ago. I called them and they said they dont have the part but they will call me to come in when they do....fast foward a few months, same result....fast foward another month, yep you guessed it same answer...eventually i forgot about it until seeing in the news that people have gotten in serious accidents due to the recall, and i once again received another notice. The next time i called around to a few dealers in the area and they all tell me they are booked 1-2 weeks out. Beside the fact they sound like you just ruined their entire year by calling them and asking a question (probably interrupted their facebook time) I decided I would have someone else call to pretend to set up a nice costly service appointment..tune up, transmission fluid service the works!! and guess what?? they have an immediate opening! guess the recalls that can cause death or dismemberment are not as important as the money making service calls??? real nice!!