|Address:||425 Miracle Mile, Lebanon, NH 03766, USA|
|Working:||7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed|
We had a 2013 Ford Mustang GT that ended up having to go through the "Ford Buy Back" program due to being a lemon. The dealership that we had been working with because it was close to our house "opted out" of assisting with the buy back portion, however they were paid by Ford for all of the repairs that were completed on the Mustang. When they opted out Ford contacted FLANDERS AND PATCH to see if they would be willing to work with us (this was just to save us from having to travel to Concord NH to the original dealership). FLANDERS AND PATCH was willing to help us and went above and beyond what could be reasonably expected. Due to a model change we didnt want to have a 2015 Mustang not knowing what it would look like. Prior to getting approval from Ford, FLANDERS AND PATCH ordered a replacement Mustang for us so that we would still be able to get the model design that we wanted. The salesman and owner went above and beyond when it came to dealing with Ford Motor Company on our behalf. Our replacement Mustang eventually was delivered, but came in damaged...just our luck! FLANDERS AND PATCH was not only very supportive in our decision not to take the damaged car after it was repaired. We ended up locating a similar Mustang in CT and went there to complete the transaction. FLANDERS AND PATCH work with us for months and really got nothing monetarily from us or Ford. They truly just worked to help us out. That is what an old fashion dealership use to do, it is nice to see that dealerships like that still exist. Thank you Tom and Chris for everything!
Took my King Ranch F350 in to have it diagnosed, they found the problem and I paid the $70 diagnosis fee. Got back to my home ten minutes away and realized there was a large scuff from top to bottom on my dually fender. I took all appropriate action, spoke with the service manager, general manager, and even the owner who all deny it and say it happened in the parking lot and its not their fault. I took it to a body shop and they said it would buff out but the pin stripping would need to be replaced. I asked flanders to maybe order me the pin stripping or even just refund me the $70 for the diagnosis. The owner never called me like he said he would, when I called him he railroaded me and told me he had nothing to say and hung up. I went to meet him personally and caught him in his car, he told me he has said all he had to say and drove off. The disrespect from the owner and his staff is utmost unbelievable. They have lost a potential sale of a new pickup because of this. I would highly recommend you stay away from Flanders & Patch Ford.
STAY AWAY! Avoid headaches, expensive bills, and injury. They may appear friendly but are frustratingly unprofessional. Its my own fault for going to them as often as I did. I dont want to call them crooks, but they certainly have made a great case for themselves. 1. Purchased my vehicle from them. As soon as they got my check, they stopped responding to my phone calls, e-mails, and voicemail for two months. 2. They quoted me a $500 bill to fix my rotors. I got it fixed elsewhere for less than a third the cost. 3. They did a horrible job on my state inspection and within the same month my brakes fail on me and I get into an accident and they charge me over $200 for a job which the parts cost $30.
Flanders and Patch is the best Ford dealership that we have ever been too. The staff is friendly and helpful. We have been going to Flanders and Patch for 4 years now for every repair that our vehicle needed. The service manager has a been a huge help to us over the last 4 years, even when it came to rescheduling appointments for our repairs. They are a great local company with wonderful people working for them.
I bought my first car from Flanders & Patch in 1967. It was a 1964 ford falcon future sports coupe. My most recent purchase was a 2017 Ford Explorer . We have all our service work performed at the dealership. Both the sales and service staff are very professional and friendly greeting you by name when you come in. I highly recommend them for both sales and service. Richard Vincent
Why take your car to a dealership service department that charges $300.00 and still not fix or tell you whats wrong with it. Normal dealership service department charge $98 for diagnoses.....rats trying to take good peoples money......thanks for nothing
The prices are fair and the people are very friendly I dropped off my car and even though I didnt buy the vehicle from them they gave me a ride back to my destination free of charge, this is how customer service is supposed to be.
Salesperson was incredibly rude as soon as he found out I had special pricing through work. Found another dealership to purchase a vehicle from, wont be going back!
excellent service is what I except at flanders and you never let me down thanks for help duane ...John Pratt
Done alot of business over the years. Very good people to deal with.