|Address:||114 CT-32 A, North Franklin, CT 06254, USA|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM 9AM–3PM Closed|
My buying experience was ok, but the rest has been less than positive. 1. It was promised to me at the time of purchase that an owners manual for the car was ordered. A week or so later received a text from the salesman saying that he hadnt received it yet. Ive had the car 3 months now. Still no owners manual. 2. Before I purchased the car, I took it for a test drive. The test drive went great until I took a corner and the rear end shuddered. The car is AWD, thus concerned about the transfer case. I told the salesman if they got that issue resolved that I would buy the car. I was told the problem had been taken care of - just a matter of an "oil change" for the AWD. I came back and took the car for another test drive and bought the car. Now, the first time I took it for the drive, they came to me. I live in Branford but work in Farmington, so they met me in Glastonbury with the car for the test drive. When I took it for the second drive, it was on the day I was going to buy it, so I just drove it around the dealership. No issues. By the time I got it home, it started doing the shuddering again. Figured maybe give it a couple days for the oil to work its way into the gearing. Still didnt work. I drive ~100 miles a day just commuting to/from work. I took the car to my mechanic (who Ive had since ~2005) who just took it for a quick test drive and confirmed that it either needed an "oil change" for the AWD, or there was a bigger issue with the transfer case. When the salesman had texted me notifying me that they had not yet received the owners manual for the car, I notified him that the issue still existed for the shuddering. NO RESPONSE. About a week ago I had emailed Ellis about both issues, and have gotten NO RESPONSE. Mind you, when I tried to negotiate the price of the vehicle, they made me feel as though they were doing me a favor with the price it was at already. They had the car on their lot for almost a year (it shows how long its been listed online), so who was doing who the favor? I literally feel as though this dealership just wanted this inventory off their lot worse than a bad rash and do not want to follow up with the concerns or issues of mine. Shame, too, because I tend to buy a lot of cars between myself and my 2 adult daughters. Oh, and my 5 siblings, and all of their children. If I could give no stars, I would.
I do not recommend buying a car from this dealership. Though the people were friendly they sold me a money pit car. I have paid out more in repairs than I have paid on the vehicle thus far. I bought the vehicle in January & so far have paid out $2,000 in repairs. Maybe its just their mechanic that sucks but either way I will never buy from them again.
Bob is great, they choose good, worthy cars to sell and can help you find just what you need at the right price.
2 great cars at reasonable prices, deal with Ellis!!
Dave and Ellis were great. No pressure Cathy
Very satisfied customer