|Address:||234 Willimantic Rd, Columbia, CT 06237, USA|
|Working:||8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 8AM–5:30PM 8AM–5PM Closed|
My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I shared with Mr. Mauro that the vehicle was being purchased to install a snow plow. We continued with the finalization of the purchase, when Mr. Mauro asked whether I would be interested in a extended warranty, I replied that I would as I was purchasing a used truck. It all went to crap after that! I took my vehicle that I just bought and left for my summer home in Maine where I stay for the summer. On my trip I found the door cover to the gas cap faulty and the CD player non-functioning along with the passenger side window motor not working. At this time I figured that I wasnt going to drive back over four hundred miles to address these issues, that I would do it when I returned to the area which I did. I was told by Ms. Theresa Gendreau the Service Writer that the window motor would be covered under the extended warranty but that the gas door cover and the CD would not be. I then asked why the gas cap cover would not be covered under the original sales warranty? The answer was because I didnt bring it back within the allotted time. I would have had to travel back over four hundred miles and another four hundred miles plus back to have something done about it. My thought was if they would have done the necessary repairs if I stayed in the area that they would do the repairs when I returned. I then was told that I would have to speak to the sales manager whom also told me that there was nothing that he could do. Through all of this never once did they offer any resolution to any issues I was having. The best part is when I actually read the extended warranty in the exclusion section and discovered that it states that if you use your vehicle for snow plowing that it would void any warranty. REMINDER - I told the salesman that I was purchasing this truck for snow removal. I spoke to the salesman about this and he did not recollect that in our conversation and also he would not know what is covered and what is not covered in a warranty! How can he sell something that he knows nothing about? I was then told that I could cancel the extended policy. Why would I want to pay for something that was worthless? Of course the cancellation would have to be prorated and a fee of $25.00 would have to be charged. Can you imagine my displeasure at this time? Jake the gentleman who was dealing with the cancelation reached in his own pocket to give me the fee because I was so upset. I at that time said that I thought that he was making this out to be a joke which was far from where I was. I refused his offer. Once they got my money and there was nothing left to do or say I departed Columbia Ford - NEVER TO RETURN. Glenn Beaulieu A Completely Dissatisfied Buyer
A Private User
DON"T BUY TIRES FROM COLUMBIA FORD! We went to our local Ford dealership to buy tires because we had seen the commercials pertaining to there price match guarantee and the $100 rebate when you buy 4 tires. I took my Chrysler van to Columbia Ford in Columbia, CT to get 4 new tires. When I received the bill, I was shocked to see that my bill was over $100 more than any other quote I had received. So much for a price match guarantee. They didn’t even match the actual price of the tire. They also didn’t match the out the door price. Bottom line, I paid $100 more than any of my other quotes and I didn’t even get a front wheel alignment, which was included in my other quotes. The real kicker was when I went to pay, they told me I didn’t qualify for the $100 rebate. They said it was for Ford cars only. That would have been nice to know ahead of time. Nowhere on the commercial or the large poster at the dealership, did it mention that it was only for Ford vehicles. Very misleading. When I saw the bill and found out I didn’t qualify for the rebate, I asked them to remove the tires and issue me a full refund. They refused to do that and told me there was nothing else they could do for me. When I asked them if there was a number or address for me to contact Ford Motor Company directly, they told me they didn’t have that information or even think Ford had a customer service number I could call. Surprisingly, I did find both an email address and a phone number after a 30 second search on the Internet. Again misleading. Not only has this situation caused us stress, frustration and time, it has placed a financial hardship on us. I am very disappointed in the misleading advertisements and the way this situation was handle by Columbia Ford.
Had a Ford serviced there, for a regular servicing event (oil change, tire rotation, ...). This shouldve been covered as part of the servicing plan, yet they charged almost $100 with no extra repairs; the only thing I asked them about (and took them a while to answer me) and then told them I wanted a different type, was the oil to be filled, at the oil change process. By default itd have been a semi-synthetic 10w30, having done some research I asked them to fill it with 5w30 full synthetic, which they had - but that doesnt cost almost $100. Next time Ill be bringing my own (they told me how much theyd require to be filled). The servicing process (which has to be scheduled at least a day in advance) was supposed to take about 45 minutes to an hour - it took close to three (3!) hours instead! Initially they said that they had fresh cookies - yet then they said that they were out of those. They did have pre-packaged snacks (not much of a variety, but ok) and bottled water. Lincoln being owned by Ford also, and this dealership advertising Lincoln cars, I looked around at their (fairly small) showroom, yet no Lincoln in sight; same was true for any paper material for that brand of car. So I asked one of the sales people, who then referred me to "their Lincoln specialists", who was on the phone and after he got off, told me that they dont sell Lincolns anymore. Looks like the other sales people didnt get that memo... To conclude: If the wait wouldnt have been more than three times than what we were told, itd have been a "just ok" experience. But in this case I cant give them more than 2 out of 5 stars.
Absolutely horrible and stupid experience. Yea, my wife and I are not rich but we did state to the salesmen almost to the T exactly what we where looking for and could afford. Well we were at the dealership for about 5 hrs to be told come back tomorrow. So we went back the next day like they asked (Im figuring just to be slapped in the face some more) and basically waited another 2-3 hrs just to be turned away. Also I had requested that they run our credit no more then with 3 banks. Well they ran it with 8 banks (thanks ford of Columbia I wish I could sue you for that.) So, to the point I have dont wright reviews very often. Only when the service or product is exceptionally great or absolutely horrid. To sum it up the salesmen was smug, rude, and definitely did not care about his customers. The time waited for even if there was a sale was INSANE. IN SHORT GO SOMEWHERE ELSE. (Got exactly what we wanted at a great price no more then 2 miles down the road and in under 3 hrs we drove out of there in the new vehicle. Thank You Wile Hundi of Columbia.