Sears Outlet

Category:	Appliance Store
Address:	4854 W Lone Mountain Rd, Las Vegas, NV 89130, USA
Phone:	+1 702-655-1066
Site:	searsoutlet.com
Rating:	3.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 68

Reviews 23

Leisa Wimpee

We were encouraged to buy the MP plan before 30 days was up on our kenmore fridge from the outlet center. LONG story short, after it was delivered with the control panel not working, repaired 3 times ( the last repair person also broke the compressor while here) the deemed it unrepairable. Time for a brand new replacement right? After all that is what the Master Protection plan agrees to! NO - we were told our manufactures warranty trumps our Master protection plan for a full year. Which means...no new fridge. We have to take our broken fridge back and use that money as a credit towards another outlet fridge. What is the point of buying the master protection plan? If it just means I am needlessly double covered? This is ridiculous....we are going on 30 days and counting now and I will NEVER buy from sears again. On top of that when I called last Friday to process a replacement for our fridge I was told by an employee that it would take 48 hours to process and get our money. We woke up the next day realizing the compressor had gone out and my wife called (on Friday) and asked if they could expedite the replacement money so we could get a fridge since the repair person broke the compressor and we had a warm fridge. They said it hadnt been processed until that morning and it wouldnt be until Wednesday that they could have the money ready. We called today and was on the phone for 2 hours with the only knowledgable representative we have spoken to. And she said there werent any notes in the system at all and then told us about how the manufactures warranty trumps the Master Protection Plan. My family is coming into town tonight for a full week from out of state and we wont have a fridge. BEYOND FRUSTRATED. This has taken 30 days to get to this point.

David Dolinsky

This place sucks and is a joke and here is why. I canceled my appliance order that I made the day before and they refused to refund me the $80 delivery fee...EVEN THOUGH THE APPLIANCES WERE NEVER DELIVERED!. Hell they were still on the floor where I saw them the day before! How do you charge a customer for a service you never performed?! Is that even legal? Does Sears know its competitors 1 mile away offer FREE delivery? They sell appliances that are a bit dinged up and you get approx 30% discount. No bad I mean no one sees your washer/dryer. I came in on a Saturday and they had only TWO people working in the whole place. I had to ask for help numerous times and no help came. I was there for 1 hour before a salesman came to assist me. They charge $80 for shipping but Home Depot and Lowes now offer FREE appliance shipping. Also, several of the manufacturers void warranties if you buy used from an outlet store. I dont think Sears will be around much longer. The company is going broke and has closed the majority of its stores. Walking into this store was like walking into the 1980s. Old, dirty, and dimly lit. I will never walk in this place again.

april walsh

The Managers and associates are really Great and extremely helpful. I would give them 5+ stars... I wish their Delivery service was the same. Expo Logistics is the Absolute WORST!!! They are the Only Reason I am taking my business elsewhere. I wasted ONE entire day waiting for them to show up - only to find out an hour after my scheduled time they LIED about coming to my house. It was a Saturday and they must have had some great plans. Way to go EXPO - YOU GUYS SUCK!!!!!!!!!!

Funny Pranks

Sears is gr8. All the employees look like they are having a great time & they love what they do. They are all so knowledgeable about the appliances they are selling. Im sure none of them google information about the appliance when they say they need to get something from the back. And yeah i love sears so so so much. Sorry honey but I was never your friend. You dont wanna bring up old stuff? Keep my name out ur mouth. Wrong chat

Tim Phipps

I prefer not to shop here due to their pricing of their appliances. They mark up their prices . The sale prices are higher than normal sears stores. Its a shame cause its closer. I see this store closing. I really do not like saying that. I was excited when it opened. I have visited at least 5 times to compare prices. I dont plan on giving them anymore chances.

Tonnie Nielsen

So only went looking for furniture. Amazing prices on some pieces and ridiculous on others. Not really sure what to expect when looking at the next piece. White lounge chair with multiple shoe prints was over $300. Similar one in great condition but red $200. Loved that the furniture was set out so you could walk up to it and sit in it.

Craig O

Just like anywhere you have to compare prices. You can get good deals here but dont just assume that because its an outlet, that the prices are lower. I did gey a good deal on a stove that was damaged, but the normal price was the same as pretty much everywhere else.

Direct Rent-A-Car

Prices are ok. ASSISTANT manager Luz has horrible customer service skills. Needs to learn how to talk to the customers. Larry, I will be calling you to talk about my experience. The only time this woman smiled was when I asked for the manager not assistant.

Jose Garcia

Went into the store look I g to buy a washer and dryer had to wait 15 Minutes before someone helped us after we asked someone for help. Very unprofessional will never come to this location again and will tell everyone we know not to come

Joel Kerben

They mostly have scratch and dent, open box appliances at a discount. Also carry clothing, limited selection of tools, furniture and mattresses. If they got it you should buy it because you never know if theyll get it again!

Dominic Gentilcore

Bought a "like new" fridge that had no scratches on the front in the pictures. They delivered a horribly scratched up model in terrible condition. They claim to not have the one pictured. Classic bait and switch scam.

nancy oneto

Jeanette the sales lady was very efficient, patient, pleasant and good listener and in no time found what I needed. I will definitely shop with her as my sales lady. She is an asset to that company.

david foley

Stopped by for new appliances for a rental unit Saturday. Jeannette was prompt, friendly and competent. The store was large, clean and bright. Highly recommend.

Nicole L

Got my guest bedroom mattress set and dryer from here. Both have been great and reasonably priced. Will be back soon to get a stove!! Friendly service as well!!

Marsha Landreth

Sales person very helpful, not pushy. Fund what we wanted, check out was no hassle. Helped get the dishwasher out to the truck, no delay.

Kelly Lux

Found this place by accident and glad I did. Made a great deal on a big purchase. Staff is awesome, very helpful.

Kevin Gaska

Good selection and low prices. Only drawback is that the cashiers sometimes move real slow.

Roberta Gilliard

Found some amazing deals. Name brands excellent prices and amazing services.

Michele Popkin

John was an excellent salesman, extremely patient and very knowlegable

Sue Loughry

Found mattress I want to go see and it was close by where we live.