Verizon Authorized Retailer, TCC

Category:	Cell Phone Store
Address:	7656 160th St W, Lakeville, MN 55044, USA
Phone:	+1 952-891-1414
Site:	locations.tccrocks.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–5PM

Location

Photos 15

Reviews 11

John Lieu

Commission hungry employees. Terrible experience. Beware, this is an independently owned store and NOT a real corporate Verizon Store...therefore you may experience some surprise hidden fees when dealing with this store you would not at a corporate Verizon store. When we walked in, the employee was finishing up with a customer telling him that he could not transfer his contact information (really?). When asked to switch device info from a new purchase, he wanted to charge us $35 for the phone switch fee despite ordering ship-to-home from the Verizon store a week prior! WOW. Despite having ordered the phone from this same store, employee was adamant that this would not be possible because they only ship-to-store. This was the same employee we had called the previous week to hold the phone for us and they held the WRONG one, an iPhone 6+ instead of a regular one which led us to order it in the first place! TCC corporate later followed up and stated that the "fees" is standard and in the fine print. Well...after contacting Verizon corporate, we were informed that this is not standard nor acceptable practices even for independently owned Verizon stores.

Jim L

My iPhone died on vacation, so I was in a conundrum. A new upgraded phone appeared to be the only option (a new battery I heard later would have taken care of it), so I moved to a new phone, as did my wife. Welll, not a smart move mid-contract. Local Verizon tells us my monthly fee will go up by nearly 50%. Oops! So far the rep who sold me this has not returned my call.

Luke D

This location is super convenient and painless to work with. Normally have good specials running, that truly are in the customers favor. Only had one billing issue when changing my plan, but other then that always a good experience.

Jeanne Hoffmann

I was having serious issues (operator error) with my cell phone. I stopped at Lakeville store on 160th street and Eric patiently took care of all of them. Thank you for hiring awesome people. Thank you Eric! !!

Dianne Maupin

Extremely helpful employees. Answered all questions and shared all options available to me.

Dustin Arnold

Employees dont know anything, almost left Verizon based on this store

David Ostergaard

No effective services offered for my problem. Visit another store.

jakeseverson

Nice, but very stupid. No one knows anything

Mike Mechtel

I was posting on the wrong store sorry guys

Victor Novak

The staff are knowledgeable, courteous