Verizon Authorized Retailer - Wireless Zone

Category:	Cell Phone Store
Address:	115 Elm St, Farmington, MN 55024, USA
Phone:	+1 651-344-7300
Site:	wirelesszone.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–5PM

Location

Photos 17

Reviews 11

Laura

I have been to this location twice now and am less than impressed to say the least. The first time, I stopped by approximately 27 min before the store should have been closed at 8pm on a weekday and they were already closed! I know this is a small town, but come on! So, they lost my business on the sale of the phone for that reason alone. I tried to go back to the store several days later to see if they could port in my number from a previous phone because the guy I worked w at Best Buy setting up my new phone claimed he couldnt do it, but if I went to a Verizon store they could help me. When I got to the store there was another couple ahead of me and during my wait the guy helping them asked what I needed, so he knew ahead of time what I came for. When it was my turn it was close to closing and after going over what I needed he said he needed to speak to his manager and he went to the back...he came back out after a minute and first asked me if I lived nearby. I said I did, and he replied that he wasnt able to port in numbers (which I know was complete BS since he just did it for the customers before me, unless its totally different on an android system vs iPhone?....yeah, dude, I was there and was listening the whole time) and then said someone who could do it would be in the next day and could I please come back then. I said sure and left. He basically closed up the store behind me, again a few min prior to closing time. Apparently this location doesnt care about providing good customer service if it means they have to stay a few min past closing time. I read the other reviews and it seems in previous years this used to be a good location. Maybe this is just a bad few weeks? I dont know, but Im pretty sure Im finding a different location to try to get my number ported at because I have zero confidence in this place now.

Taneka Newman

Absolutely terrible experience. My stolen phone was turned into this retailer and the manager Zach contacted me and told me Id have to pay money to get it shipped back to me in Illinois. 5 months later I drive through Minnesota for an Internship and attempted to pick up my phone. Upon arrival I was to that they couldnt find my phone, Zach shoulder shrugged and told me he didnt know what happened and had a tone as if his store wasnt responsible for my device once it was turned into them and alluded to the fact that since its been five months someone may have thrown it away without contacting me first. After calling Verizon wireless customers service and being told the mishap would fall on the store, Zach became instantly rude saying something to the effects of I cant show up out of the blue after 5 months expecting my phone to still be there.

Lexington Riverside

I do not write reviews and when I have thought of writing one in the past it has not been for positive reasons but this Verizon is the best because... The manager, Anna, has helped my association out multiple times for various reasons. Weve purchased accessories for our many devices from her in the past and have not been disappointed! She gives the best advice and because of that we are switching to Verizon once our Sprint (Ugh) contract is up. I have recommended her to a business partner who needed hotspot service and she raves about Anna too. If you want someone who cares and will know the answer (or find it quickly) go to Anna!

Jeni Sokolowski

Matt, He greated me, extremely helpful! He was also very respectful towards me. I asked Matt about a cover for my phone. He went in the back of the store and got a box of old cases just to see if one would fit my phone, no luck he apologized. He didnt stop there he wrote down my information of my phone and told me to go to Amazon. I went online to Amazon and I found me a case thats very cheap! THANK YOU MATT FROM VERIZON WIRELESS IN FARMINGTON MN YOUR THE BEST NERD EVER!! I never had a very respectful, interesting conversation plus i learned about a new radio station called spotify with a Verizon Wireless employee.

Jenny Sokolowski

Justin Green was amazing, my phone completely died while on Amazon. I took my battery out for 10 minutes and that didnt work. So I decided to go get some help! Justin Green helped me a lot I got my phone back!! Im very happy again!! Hes one of the million reasons why I love Verizon so much!! I WILL DEFINITELY WILL BE GOING BACK TO JUSTIN GREEN, HES AWESOME AT CUSTOMER SERVICE. HE ALWAYS MAKES ME FEEL VERY WELCOME AND VERY COMFORTABLE!! IM A VERY SATISFIED CUSTOMER AND I WILL ALWAYS RECOMMEND THIS VERIZON WIRELESS STORE TO ANYONE. I WILL SEND THEM TO JUSTIN GREEN.

Ross Chambers

I visited this store to get my new Iphone and the staff was extremely helpful and personable. My old phone wouldnt take a charge and the lightning port would not read any connections, but the staff was more than willing to help me set up the cloud storage and use the correct apps available to transfer all my old data and info. They made getting my new phone a pleasure and I would recommend this location to everyone.

Brian Atkins

So I went to this Verizon Wireless store yesterday and asked if they had any Samsung Galaxy Note 7s to replace my current one. I was told that the boss told them to save those for new purchases and to replace my unsafe exploding phone I will need to call verizon and have a new one shipped to me. So they would rather me walk around with a potentially hazardous phone so they can make money selling the new ones.

mark e

My son and I stopped in to setup new phones and we were both extremely impressed with the level of customer service we received. Zac (store manager) was very knowledgeable and took the time to answer a lot of questions for us. He also helped get our phones setup, including a new screen protector. We will be going back to this store anytime we need new phones, accessories, or tech help.

I Metz

Anna is amazing. I was looking for a case and a screen protector for my new phone, and she was very quick to point me in the direction of some that are very durable and and stand up to oops accidents at work. Two chemical spills later, and my phone still works thanks to her recommendations. Seriously, if you need help, you want Anna to help you out!

Nada Hogan Transformational Life Coach

The staff and professionalism at this branch is fabulous! They take the time to explain details and give a person the information they need to make the best choice in purchasing products. Customer service is above and beyond the norm.I highly recommend this branch and will only do my business here, because of the customer service!

Tom Nelson

Anna makes sure that I have a phone that fits my lifestyle and outdoor working conditions. Always a pleasure to see her smiling face. Im glad that Anna is willing to take the time to help me understand how to utilize my phone and troubleshoot if I have issues. I look forward to Annas guidance the next time I upgrade my phone.