Sprint Store
| Category: | Cell Phone Store |
| Address: | 7145 E Point Douglas Rd S #160, Cottage Grove, MN 55016, USA |
| Phone: | +1 651-769-0959 |
| Site: | storelocator.sprint.com |
| Rating: | 4.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 12
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Dan Ries
I have been a sprint customer for over 12 years I went in tonight to add lines to my account 45 minutes before the store closed. I was greeted as I walked in and asked what brought me into the store today I told the gentleman that I needed to make some changes to my account. Then a younger man sitting in the back of the store shouted across the store Im gonna be busy for the next 35 minutes and we close so I suggest you come back tomorrow. Not sure why he piped up or what his role is his name was Anthony. Did you on that agreed of me corrected him saying we close in 34 minutes and went back to doing whatever he was doing. Im pretty sure these guys work on commission and I will not be visiting the sprint store again this is the rudest Ive ever been treated . I worked in retail for a long time and it didnt matter as long as the customers there before the store closed you took care of them and did what it took to make a customer happy this is the last time Ill be visiting the store have not had good experiences in the past either .
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Elizabeth Haukom
I went to this Sprint store with preconceived notions that I hate going to Sprint stores (due to prior horrible experiences at other stores) but my screen had shattered and I had no choice. Also dreading the fact that I had to bring my 2 year old with me, I was hoping it would be a quick trip. I dont know if I just got lucky or what but my trip couldnt have been better. Sonny Constable was a wonderful representative, greeting me immediately and very helpful. He had my new phone up and running in an hour with all my info transfered from my old phone. And to my surprise my son was also entertained by a stash of toys someone had stowed away in a corner, because they are awesome! The other two staff members were equally as nice and I will definitely be returning to this store in the future!
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Giovanni Carlevarino
Called in to confirm if they would help me transfer data and port numbers from one iPhone to the other. (Relocating to another state didnt have computer access) Spent 6 HRS. Waiting for the employees trying to figure out how to complete this task. Manager ended up leaving. The tech Savvy employee wasnt able to help. Point is It wasnt about being greeted nicely its the fact that I was told I was going to be helped and my situation would be resolved and it was NOT! STAFF: not properly trained.employees smoke cigarette right in front of store. Management: Made no effort in making it less stressful or to resolve it. Very un pleased with my visit at the Cottage groove location of Sprint franchise.
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Janel Adams
I came in to the store this evening to add more data to my plan because I have been getting overage without realizing it. Tyler Turner greeted me as I walked in. I explained my situation and he took the time to help me out with this current month services and billing. Then, he asked about my old discount and I said they dont have one at my current job. He asked where I worked so he can check any way. Well he found out I am entitled to a discount. So he has gone above and beyond of what I expected as a representative of Sprint. Thank you for all your help and great customer service.
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Mai Thao Xiong
I hate dealing with Sprint sales people in general. They always make it seem like the process will be easy, but it is NEVER as easy as they make it to be. They dont care about you; they only want your money. I called this store a few times today and was hung up on twice during those calls. They promised that the phone I ordered would come in today by 3pm. It did not show. They dont seem to care about your situation - maybe because they are overloaded with work. Theyre buried in the lies they throw at people in order for them to make a sale that they can careless about people.
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Contessa .Royal
I was very impressed with the customer service I received at the Cottage Grove Sprint store location. Most of it had to do with the knowledge and expertise shown by Drew. I was hesitant to sign up for contract plan until he took the time to explain ALL of my options (pros and cons). It turns out that my contract plan is much cheaper than my non contract with more data! Drew has also been extraordinarily helpful with answering questions and explaining billing process. He is knowledgeable,friendly,patient,and direct. He is truly an expert in his field!!!!
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Darreck Lingwall
Ive stopped in this store several times since purchasing my contract and phone with the assistance of Drew Williams, and each time in there Ive never had to wait more than a few minutes for help. The staff are knowledgeable, curteous, and quick which is always appreciated. Id prefer to stop in when Drew is working being that he was so patient and well-versed on everything Sprint has to offer, however I know thats not realistic and as long as all employees do their jobs well then Im fine with that.
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Sharee Hanson
I went to Sprint to add a phone line today. Sonny was extremely helpful and patient as he explained my plan and all the different offers I was able to utilize. He figured out what plan would be best fit for me. I ended up leaving with an added phone line but also an upgraded phone, free tablet, and some in-store credit because Sonny was awesome and told me about all my possibilities. I would definitely recommend the Sprint store in Cottage Grove. Excellent customer service experience!!
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Brandon Adams
Came in to Sprint to look at new Galaxy Note 5 phone and Sonny explained all the great qualities it had to us. Sonny was quite knowledgeable about his job and helpful on what we wanted not what he wanted to sell us as a sales rep. He stayed and got us set up with the new phones before he left for the night even though it was past the store hours. Not once did he make us feel like a bother to him. I will definitely refer others to him.
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Gina Pederson
A huge shout out to Sonny! You made my experience today a good one! I found myself in a jam with a phone that gave up on me and with my career dependant upon my device, I was in "panic mode" but Sonny made me feel assured that all will be well. I walked out today feeling in tack and happy with the service he provided. Its employees like him that has earned my respect and commitment to the Cottage Grove location. Thanks Sonny!
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Jessica Maukstad
I stood there for 25 mins. I am done waiting, but not when the lady wasnt helping the other person because they were waiting for a phone call back. She could have helped me while the other person didnt have their things together. Time is money and we dont always have time to wait this long. Completely ridiculous service!
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Stefan Kaliszewski
I had a fantastic experience at this store! The staff was INCREDIBLE!! Specifically Viktoriya and Neal. They really went above and beyond my expectations for great customer service. Friendly, informative, helpful, and very patient. I will, without the slightest hesitation, recommend this store and experience to anyone!!