Walser Experienced Autos

Reviews 3

BR

Brian Moody

Pros: Mostly friendly staff, competent management Cons: 3 day process, miscommunication Called them on a Tuesday to let them know we were interested in coming to look at a couple of minivans they had for sale on their website. They confirmed which ones we wanted to see. About 30 minutes later we’re at the place, and they tell us that one of the vehicles is no longer available. It’s hard to believe that they wouldn’t have already know about this when we called, or maybe the person on the phone didn’t actually check the availability for us. I was very disappointed. So we got on with testing the one vehicle they did have for us, escorted by a less than enthusiastic employee (at least for a salesperson type). The test drive was fine, but we wanted to know a little more about the maintenance history on this higher-mileage vehicle so we could understand if any major work would need to be done sooner, rather than later. The answer was that the only information they had was on the Carfax report. Fortunately a manager happened to check on us at that time and was able to do a little more research, with results that helped ease our concerns. We decided to buy the van, but as it was already late in the evening, we knew we’d have to come back to finish the paperwork. The salesperson we were dealing wasn’t scheduled to work the next day so we would be working with salesperson #2. Before we left for the day, the team at Walser took a $500 deposit to put a sold tag on the van, gave us a trade-in evaluation, and kicked off the financing process. The next day we waited for a call from the manager to confirm the financing offer and find out when the car would be re-detailed – the first detailing job left gunk in the cup holders. They estimated it to be ready at 7 PM and if anything changed then salesperson #2 would call and let us know. We received no calls and showed up at 7. It was busy and we had to wait a while before being helped. We noticed that on their whiteboard my name was on the 5 PM slot. Our young toddler would certainly have benefited from us getting done sooner. It was a rough ordeal for salesperson #2 to finish the transaction from the night before – as it seemed that not much had been communicated, and even the paperwork was missing for a short time. We added our $500 deposit to the down payment, signed some papers, and drove off in our “experienced” van. During the short drive home, received a call from manager #2 saying there was a mistake with the paperwork, so we needed come back the next day to sign the revised copies. They offered to come to our home with the papers but we agreed to come back to the dealership on day 3. Overall our visit was hampered by inexperience and miscommunication on the part of the sales staff we dealt with. Fortunately the management quickly stepped up to balance things out and leave us with a barely average car-buying experience.

JE

Jesse Dubois

*****BEWARE***** If there was a NO STAR rating I would give it to them. When my dad and I purchased a used car from there they told us that the car needed a new air filter and a new oil pan gasket. They charged us $415 total for both repairs and told us it will be added onto the car. We figured since were financing it than why not. We waited for 6 hours while the car was being serviced because we lived so far and didnt want to schedule the service for another day. We drove 300 miles back home and by the next morning my dad noticed some oil drips under the car. He then checked the oil dipstick and saw that the oil was old and black and that the oil level on the dipstick was on the halfway mark. My dad called the service manager who worked on the car and ask why the car was still leaking oil and why the old oil was not replaced. The service manager said one of his techs must have worked on our car and for us to bring the car back for a proper service by him. But wait, he told us that he worked on the car when we were about to leave the dealership with the car.??? As for the old oil not being replaced, the service manager said we never paid for that so they have to use the old oil. According to the ASE, the oil must be changed. My dad took the car we had just bought up the the local BIG dealership and paid for a full car inspection. The inspection came up that the oilpan was never removed because the factory bolts were caked up with aging oil and dirt. If the oilpan was taken off for a oilpan gasket replacement then the bolts would have showed signs of a socket being used to take them off. The oil leak was actually leaking from the valve cover. The only thing they actually replaced was the air filter, because it was so easy to get to. We called the scumbag service manager back and told him we would like our oilpan gasket refunded back because they diagnos the wrong problem and didnt do what we paid them to do. The service manager transferred us to his boss who then transferred us back to him then to the sales rep we worked with. These people know how to put on a nice act because they know thats what sells. This place is a total nightmare. We are filing a complaint about this so called ASE certified mechanic. We got scammed by this dealershit and want everyone to know that they will try to sell you everything they could. An investigation is still underway. HIDDEN CAMERA ANYONE.

SA

sabrina Ruberto

Yesterday was a horrific day. My car something happened with the engine and I was stranded on the side of 35W heading towards Minneapolis. When I got transportation back to my job and a ride on the way to help me figure out my car, I remembered I had a message a few weeks ago from Jim at Walser Experience Autos on being pre approved for a new auto loan. I didnt jump on it right away when I got the messages because my car was close to being paid off then I planned on looking for a new one. Well things didnt go that way obviously. I called and asked to speak to Jim. We talked and I told him the situation and he could hear the distraught in my voice. I live an hour away from my job. I needed transportation. He told me to try and take care of getting my car off the highway and he would be in touch. About 15 mins later he called back he had spoken with his manager and told me to get the car off the highway and come take a look at the stock and we would figure something out for me someway. He then asked me what I was looking for. I said I am not sure but the 3 most important things for me is low mileage, great gas mileage, and a payment close to the same if not lower. He called back while I was arranging getting my car towed and touching base with my boyfriend about what to do. He left me a message. That he found a car I might like. A Ford Focus Hatchback. Unfortunately by the time I called back he was gone for the day. However I talked to Mark and told him what was going on and that we were coming after the tow truck got the car. We went there and Mark was nothing but nice and efficient. He pulled the car in so we could look at it and take a test drive. During that time Kelly came over and introduced herself, she is the manager she was so kind and amazing and genuinely cared. After talking things over, we decided to go forth with the application. It was a approved and everything fit within my guidelines of what I wanted. I even got a better interest rate and payment terms. They got me back on the road that same night! I am so unbelievably happy and grateful for everything they have done for me. I got a lovely car and already I can tell the gas mileage is amazing! Very happy with my purchase and service! Thank you Jim, Kelly, and Mark!