Noble All American

Reviews 4

BR

brad steenhoek

Im going to start this by saying I used to work here, and left of my own accord for a better paying job.I bought a vehicle here in October, I have run into some financial issues and need to sell my vehicle immediately. I come into Noble twice at around 630-700pm, their used sales manager had left for the day(Monday), I set up a appointment with the BDC for 6:45PM (Tuesday), showed up for my appointment at 6:46PM. Blaine wasnt in the Ford building waiting for me, i thought he might be on a test drive or something, Im then informed by another manager or salesmen or whatever (Kevin) is that (Blaine) has gone home for the night and Id have to come back tomorrow. I walk to the BDC counter to check and make sure that I did indeed have a appointment scheduled for 6:45 this evening, the lady behind the BDC counter verified that I had a appointment, she and the other person back there said (Tom) might be able to help me out, I gladly thanked them and went to see (Tom). This is when things just go straight downhill from there, (Tom) lets me know that he doesnt do KBB, I say thats fine I just would like an appraisal and to see how much I can get for the car. He floats me a quote of 10,500 or so, but (Blaine) would be the one to look at the car and make the final decision. I am frustrated at this and say well I had an appointment with (Blaine) at 645 but he went home I guess....(Tom) lets me know that (Blaine) doesnt adhere to MY SCHEDULE, I point out that I scheduled the appointment based on him being here, (Tom) tells me that I should have called and verified with (Blaine) that he would be here to appraise my car and not to just trust the BDC appointments because they forget to make appointments and so on. (Tom) was very rude to me and I just wanted everyone to know what kind of a person he is which is a self entitled ass hat. I worked in the BDC, the lady in the BDC verified last night that I had a appt with (Blaine), if the managers dont trust the BDC to put in appts, then what kind of company is this? I dont blame the BDC at all, they verified that my appt was Tuesday at 6:45 with (Blaine), so thank you BDC I am sorry that you lost money on a appt because its hard to have a appt with someone whose gone home. I would appreciate some kind of response from the owner or manager that oversees all of Nobles Activities, because I feel like I was treated very badly and I dont deserve that just for trying to sell my car.

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WI

William Schott

My Ford Focus needed to go in because of a weird shudder it was having when I started from a dead stop. I made an appointment and all seemed to be on track to have it fixed that day. Later that day, I get a call and was told that I had a bad clutch pack and it needed to be replaced. They said they had the parts, but I couldnt get it fixed for another week because the technician that does the work was on vacation and wont be back until then. (Disappoinment 1) I was told to bring it back the following week and it would be done in a day, so I made another appointment for the following week. A week later I took my car in as soon as the doors opened on the day of my appointment and they told me it would be ready by 5 p.m. I hadnt heard anything at 4:30, so I called and asked, they said they were running behind and it would be another 24 hours. (Disappointment 2) 24 hours later I still hadnt heard anything so I called again, and got told that they were still behind and my car hadnt even been touched, even though, they had already given me false hope that it was being worked on for 2 days now. By this time, I was fed up enough with the service department that I called back and talked to the manager. We had a conversation and was told that he would talk to the service people. I did finally gave my car ready for me by the following evening. I am convinced, that had I not talked to the manager, I would have continued to be lied to and who knows how long it would have taken to get my car fixed. I do not recommend this service department, and although they are the closest ford service department to me, I will take my business elsewhere.

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AN

Andrew Vaske

Sorry for the long review but I like to be thorough. My GF bought her car there about 6-7 months ago. It is a Certified Pre-Owned 2013 Impala. She took the car in about a month ago for an oil change. Upon picking up the car she was informed there was an oil leak somewhere but it would be covered under warranty. She set up an appointment on a Thursday to drop it off at 0815. She was given a loaner while her car was worked on. We were both under the assumption that it would be done the next day at the latest. It wasnt. Come the following Monday and she calls to get the status and ask why it was not done. And they said the car before hers was taking a lot longer than expected due to needing more work done that planned. They said it should be done Tuesday. So now it is Tuesday and I try getting a hold of them and all the phones are down. I drive there and talk to some one and find out her car had not even been taken in for repair yet. I ask to talk with a manager and I end up talking to Doug McGrew the Sales Manager. I tell him there is a severe lack in communication and that he will get to the bottom of it. HE DID! He was an awesome help. After several other delays we finally get the car back after spending 13 DAYS yes DAYS in for an 8 Hr. repair. Shon the CEO of Noble even called as he had been informed that I was not a happy camper. In the end Doug and the CEO made it right on their end. They are the only reason this review is 4-stars instead of 0-1. We will go back to Noble as long as those two are there because they put us 1st. and made the situation right.

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JA

Jayme Hatcher

Awful experience. We spoke to a woman at the Indianola office as we were interested in looking at a Jeep Cherokee and trading in our vehicle. She told us we would need to go to Noble Ford in Newton so we did. She also told us she would try to hold it for us for a 4 oclock appointment and would call us if it sold to save us the trip. When we first walked in there was no one at the front desk and there was only one older gentleman there who sits at the first office to the left. We had to greet him first and he acted aloof like he didnt want to help us. We told him why we were there and then we waited in the lobby while he made a call. He came out and told us that someone was already looking at it and we could head down to the Chrysler building if we wanted to. He did not offer to help us any further and we were obviously displeased and walked out and he just said "sorry." Even if they had to sell the car, it was this guys awful customer service that ruined the experience for us. We will not be going back because of him.

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