Category: | Electronics Store |
Address: | 10985 Ulysses St NE, Blaine, MN 55434, USA |
Phone: | +1 763-754-5366 |
Site: | stores.bestbuy.com |
Rating: | 3.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM |
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Chris Rosenberg
*** Shopping for appliances? Read this First! *** My wife and I ended up in need for a new washer and dryer so we decided to use Best Buy since we have their card and wanted to utilize their 18 month finance program. The initial purchase went fine, however the 3rd party company that installed the units (Xpo Logistics) not only broke a water valve, but also failed to install the new gas hose and vent, and on top of that the dyer door opened from the wrong side when we specifically ordered it to open properly. We decided our next course of action would be to contact Best Buy to right their wrongs. We were told that somebody would be getting back to us to schedule a repair and have the units installed as ordered. We waited two days and never received any call, so we called them and we were assured that somebody would be calling that evening to figure it out. Nobody called yet again, so we decided to get a refund and return the units and go with somebody more competent and customer focused. So we physically traveled to Best Buy and talked to the manager... It only took 10 minutes for them to schedule somebody to come out and take away the units. it should have taken that amount of time to schedule somebody to come and fix the problems. We were told we would not received a refund until after the units were taken away and that somebody from their Resolution Center would contact us regarding the broken valve. Somebody did contact us that night, surprisingly and the valve was replaced and fixed, but after waiting two days after the units have been removed from our home Best Buy STILL cannot give us a receipt/refund because according to their inventory system they have not been entered in their warehouse. We did however receive a confirmation email stating that their property has been returned, so conflicting information. So now were still trying to get a refund for two units that arent even in our house. (They were taken to the warehouse Friday Oct. 2, it is now Monday October 5) The attitude I got from most of the staff were like they didnt care about not only that their service was poor but also the fact that they were losing a pretty good sized sale. Nothing was done to resolve or diffuse the situation. We wont be using Best Buy for any more purchases in the future. Their policies and customer service are obsolete, archaic and extremely poor. If youre thinking of purchasing more than a movie or video game from Best Buy I would do some research and think about choose elsewhere. I hope these words saves somebody else the trouble and headache of dealing with poor service.
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Jesse Dubuque
I go to Best Buy expecting horrible customer service and Im never disappointed. Today I called ahead to see if they were still pre-ordering PS4, they said they were, actually, that they used to be sold out but just got another batch in that they can pre-order, not necessarily the first day but youll be guaranteed to have one within a few days of launch. Ok, awesome, I said, thinking with that much detail they couldnt possibly be lying. Boy was I wrong! I head to the gaming section and the kid working there, after hearing my question, mumbles something and just walks away. I wasnt sure if I should follow him or not but I do, all the way back to the check outs at the front of the store. He again mumbles something and leaves me there. The check out gal is talking into her headset, or me, I cant tell which, and then tries to ring me up, but cant. Again, she talks into her headset (Ive figured that out by now) and then informs me she cant ring it up and that I need to go get a pre-order slip from the kiosk. Her and her co-worker half describe what Im supposed to do and point me back towards gaming. I wander around back there looking for a PS4 pre-order ticket in every aisle of gaming and cannot find a single thing that says PS4 anywhere. I go back up front, tell her I cant find it and have no idea what Im looking for. She calls a manager who comes over, hears the story, apologizes, and then disappears in the back. Again, Im not sure if hes actually working on my situation or not, I go back and wander through the gaming section and finally see the Pre-Order Computer! Ahh, so THATS what I was looking for. Good thing none of the 25 employees walked me back there, I mean, there were about 10 customers in the store at this point. So I print a PS4 pre-order ticket and head back to the check out gal. The check out gal informs me, "yeah, its just not working, but I can try again" (in an exasperated coice.) Yep, it no works, but she tells me I can pre-order an Xbox if I want. Uhh, no. Im SO glad I called ahead and wasted my lunch break wandering aimlessly through Best Buy Blaine. I guess I will just wait for Game Stop to get a stock in, they have GREAT customer service there!
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Jessica Boser
Had a appointment to have a radio installed for a surprise for my daughters 16 birthday on 8/14. We arrived a 1/2/ before our scheduled 2 pm appointment. The man that greeted us immediately said that he was not going to be able to install the radio today unless me have the harness for it, which of course we didnt. We purchased the radio and all new speakers from Best Buy just prior to this appointment, that was made over a week ago. My boyfriend asked him how are we suppose to know what this radio harness we need and that we need to provide it. He went on the say that it is our responsibility to have it before our appointment. He was extremely rude and would not listen to a word we had to say. At one point I had to ask him to stop talking a hear me out. As we walked out in a very smart ass tone he said, "I hope you two have a great night". I honestly walked out completely shocked that we were treated so poorly. I called a hour later and talked to the store manager. He apologized but that was it. My boyfriend and I have spent thousands and thousands at Best Buy through out the years. Just this last week he spent 400.00 on a radio and speakers plus were planning on dropping another $340.00 to have them installed. How we were treated is completely uncalled for and out of line! We will never step foot in another Best Buy.
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Tucker D
I am a very loyal Best Buy shopper. I typically only purchase my electronics and such from Best Buy. That being said, I see others frustrations with the staff at Blaine. If I wasnt so loyal to Best Buy the company, I would most certainly not return. In saying that, I believe this is their biggest down fall. People do not want to be over served, and they also do not want to be under served. If Im standing there looking around, and I say I dont need help at that time, tell me where I can find you when I am ready. It also helps, when in the event the employee must leave to figure something out, if the employee explains what must be done to figure out the situation. Keep it simple and informative. The reaction from the customer will be much better. Hold times on the phone are also terrible. We are required by my company that hold times do not exceed 1 minute. Anything longer than that, the customer can probably find somewhere else to call or go to get what they need faster. Thanks for providing an all around good service, but please figure out how to be faster and more informative when dealing with the customers.