Best Buy

Reviews 6

A

A Private User

Tried to buy a laptop at the advertised price but they insisted that the only ones left had already had Geek Squad service, so I would have to pay $100 extra even though I didnt want the service. I told them I wanted to buy it at the advertised price but the best the sales rep said he could do was "meet halfway" and only charge me $50 extra. I said no, I didnt want to pay extra. Then he tried to sell me a display model that had no battery, for $75 less than the price on the shelf. When I asked how much the battery would cost, he said $100-$150--so that grimy, abused display model would have cost more than the original price by the time I bought a battery! In the end, I bought the first laptop online and picked it up the next day. Of course, all they had in stock were the ones with Geek Squad service, but since I had already paid on the website they couldnt charge me the extra $100. It turned out all the Geek Squad did was install an annoying Best Buy app. They didnt even run Windows Update, so I dont know why they thought they could get away with charging $100 extra in the first place. Unfortunately, that laptop ended up being defective (it crashed, then kept freezing up at the boot screen). I wouldnt be surprised if the laptop was returned by a different customer for being defective, and Best Buy just decided to sell it to the next unsuspecting victim (and try to charge an extra $100 for a used laptop). After a lot of arguing with customer service, I was finally able to return it for a full refund, and decided never again to try to buy a computer from Best Buy.

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A

A Private User

Went in their, 2x, looking to buy a stereo for my car. Both times i waited 10-20 minuites, still no one came over. , So i flagged some one down and no one was working that actually KNEW what the stuff on the wall was. So i came back another day hoping to talk to a Car Tech. Well Just my luck . Hours were posted 10-6pm. but they had no work, so they wernt even their. HOW DO YOU EXPECT TO GET WORK IF YOU ARNT THEIR TO RECEIVE IT. They told me the department is by APPOINTMENT only, so i asked, why do you have hours posted on the back door if no ones going to even be in their? The manager working i think??? not sure who was actually talking to me at this point. told told me , that my stereo install would have to be paid upfront. before the install took place... thats a big NO-NO, in my book for letting some one work on my car. I DONT RECOMMEND THIS PLACE. HORRIBLE SERVICE for Car AUDIO, support local small town business and take it To some professionals. Not people who leave early. Cuz they cant sit around, and actually talk to customers. and after reading multiple reviews about this particular store i found out. that they actually mess more cars up then they install.

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黄泽臣

First, every time I came, I need to wait more than one hour, and their workers said they were busy, but they are just talking to the costomer and do nothing. Second, they are not familiar with the works at all. I brought and returned my note7 here, and at the first recall, they let me wait for 4 days even the phone was at their store. At second recall, they got my old phone, and said go to att ask for the refund. ATT refund some(I pre-ordered by att next plan and pay over 400 for downpayment), but most of them they said I need to go to bestbuy to process. I called them again, they gave me a number, and said call the number which is bestbuy costomer service, and I called. Finally I got the answer that I need to come to the store and the store should deal with that, but why did not do that when they picked my recalled phone? the only thing I think is that they are totally not good at working. Now i am at this store to ask them about the refund, but what they doing? They are talking and doing nothing with a costomer. and also, one of their workers is racist, but not that matter. At all, I would not buy anything in this store and I strongly suggest that you do not, too.

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A

A Private User

I had a sub damaged by a moving company. Since they were reimbursing me for the cost, I went to Best Buy in Ames intent on buying a sub - I just needed to decide which one. That would have worked out if their display had been working. The minimum wage college kids running the place couldnt figure out how to get the display to pump sound through the various speakers. I got some lame story about how the district folks were coming in to reconfigure the home audio area, so they decided to let a broken display sit until the district folks showed up. When I sent an email to the ops manager, I got a form letter. With follow up like that its no wonder customer service at the Ames store sucks. Its an electronics store. They possess all the requisite materials to hook a sub (or any speaker) up to a receiver so that I can hear the damn thing. That would require someone to work a little bit beyond their job description, though. Since the display was non-functional, I dont think thats too much to ask. Ill drive to Ankeny if I need a Best Buy from now on, or Ill go to another chain altogether.

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JO

John Reichert

This store is hit or miss. I needed some photos backed up to my phone and there machine wasnt working. The employee claimed he backed up to my cloud, and it never transferred through. I lost all of the photos of my best friends bachelor party and everything else on my phone. He went and wiped my phone after and called me stupid for not backing the stuff up in the first place. The reason I didnt back things up is because I received a phone from them that had a faulty antenna that didnt allow me to connect to the internet. On top of all of this it took almost 2 hours to do the swap because there store was underemployed and the machines they use to transfer phone data was crashing. I talked to the manager of geek squad and basically got a "sorry you signed a contract, and you should have backed you data up", even after explaining that I couldnt with my current set up. It was one of the worst retailing experiences Ive had in a long time.

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C

C Sloan

Whatever negative impression I had of them in years past, for whatever reason (media, reality, peoples opinions....dont really remember) have been dispelled by my several recent excellent experiences with the PEOPLE and products and prices. Lauren in the Ames, Iowa store rocks! :) While calling about the availability of an item, I asked her to double check if it was on the shelf (after she said that her computer said it was in stock) as it was very important to me to know FOR SURE that it was there before I came. I sensed the tiniest hint of exasperation in her voice but she went and checked, and got back on the phone with a GENUINE smile in her voice telling me my product was available. It was a busy time when I called and she went ABOVE AND BEYOND and most of all POWERED THROUGH WITH PROFESSIONALISM when I queried her with my OCD-interrogatory. :) I Never met her face to face, but people like her will keep me coming back!

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