Best Buy

Category:	Electronics Store
Address:	1643 County Road B2 W, St Paul, MN 55113, USA
Phone:	+1 651-746-0538
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 6

Adam Walz

Worst customer service. Store worked to make right, but over company has a service issue. Started with trying to order online, was not able to due to a card issue. Told to go into local store to order. Went into local store, but was out of town and said items wanted had to be picked up at store out of town. Said to 800, which was whom had said to go to local store. Decided to try and called back, was suppose to do three way call and was dropped when transferred to card company. Once got back into town, were helpful to final get ordered. Was place in store and got confirmation. Some items to be delivered, due to out of stock or online only. Also had a pre-order game. When came time to pick up game online confirmation showed order cancelled. Called into 800 # to find out what up, said no order ready for pick up in store. Went store, they said order cancelled!!! Said just got off phone said order ready for pickup. Said nothing could do, could pull off self and sell to me, but could not be part of financing of whole items before. Had to say that does not make sense, I didnt request cancellation of order and Id you auto-cancelled with no notification not quit right. After 25 minutes they finally gave game, said there "system" issue and will be part of financing. That part to come once bill arrives. Overall worst customer service experience I have every had with a company. Will continue to switch to different realtors for items due to this.

Ruben Johansen

I needed a part I lost for my TV stand. I needed the back plate where the eight screws goes in which goes on the mount on the table with the cylindrical hole. I went to this store hoping to find help tracking it down and they referred me to their online PartStore. After they were not able to order it for me at their location (seeing as their computer system was failing) I had to order it myself. However, I was given the numbers to track down the parts I needed. When it finally arrived in the mail I saw the wrong part in the box... It was the mount on the table with the cylindrical hole, the part I already had... I spent almost 2 hours talking to both the PartStore and Samsung itself. In the end I found the correct part on Samsungs own website and ordered it myself. Also, while speaking to the PartStore I was told I could drop off the wrong order at the nearest BestBuy, the same I had been given the wrong numbers for the parts. I show up and explain my situation only to find out I have to send it back myself directly to the PartStore... I will need to get a shipping label emailed, print it out myself, get a new box, and send it in... If I ever go to this store again, it will be for showrooming purposes! I will NEVER spend another cent in this store!

David R Gonzalez

More like 3.5 stars not glorious but not terrible either. Was greeted upon entering the store. Nice. Was greeted upon entering the Camera Department. Nice. Some small about the product I was interested in purchasing then came the hunt for where it could be located. Didnt take too long but long enough that I had time to browse the movies and found several to purchase. Transaction went smoothly however I felt the young man was trying to hard to talk about a product he was clearly not familiar with and would have been better off to have recognized his limits and avoided the awkward silences, the "hmms, I dont knows" and the over the top superlatives. Store overall is clean and easy to navigate through though interaction with sales staff can be spotty. This trip the young man was manning his area and quick but not pushy to greet me. Other times I can walk nearly the entire store before will ask if I need assistance. During these kind of visits the sales staff appear to not have a problem chatting among themselves. I prefer to shop locally if possible so will accept this as part of shopping at BBY. And if their prices are the same or close or they will match an online competitors price so much the better. Besides I like to browse.

Biru Hikari

Could not even give one star. Here are few issues with this best buy. 1. They do price match but their listed price almost 30% higher than competition. So you cannot trust the price. You have to scan search every product that you want to buy than go to the counter and ask them to price match. 2. Products on display are all broken or wont turn on. For example, I wanted to buy Sony a6000 and went there to check the feel of the camera. The camera on display was not working and asked the guy working there. He has no freaking idea what he was supposed to do. Totally dumb. 3. The customer service providers (guys and girls on blue and yellow shirts) are totally dumb and dont know what they are talking about. One sales representative, after asking me 10 questions about my preferences gave me this answer (BTW I was looking for camera), "I would rather buy this rather than that because a lot of people have been buying them." WTF. I am asking for technical practical implications. A high school kid can say that why all this drama of GEEKS and stuff. THEY DONTT HAVE ANY IDEA OF WHAT THEY ARE SELLING. No wonder why best buy is losing business and will be a history pretty soon.

C Peterseb

A little background on my purchase Nikon D3000. Went to Wal~mart and they didnt have it in stock , so they lost my business. Tried Target, they apparently have In store prices and Online prices even though all of their competitors around the twin cities sole the camera for 499.99. Leaving target with a feeling of dread and disrepair.. Went to Best Buy, They had the item, in stock, and at the price that I wanted.. Associate got the camera for me and walked it up to the register.. On the way he tried to up sell me on a Data Card, and told him I already have one.. Asked me if I wanted an extended warranty for the camera.. Told him no, Nikon products come with their own warranty. The associate began lying to me... YES , real lies.... "Sir the battery for the camera and the lens are not covered under the warranty" -Incorrect , each Nikkor lens is warrantied for 5 years... and the battery for the first year. Either this flunky needs more training , or hes already been threw training on how to stick it to the customer... -When people start lying to me , I rapidly loose faith in their business.; After paying for my item I left the store a happy camper.

A Private User

I purchased a keyless entry/alarm for my car. I scheduled an appointment with the install department to have it installed. Not even a month after the alarm was installed it it did not work. So i scheduled a appointment to bring it back and have it looked at. They told me that some type of fuse had blown and they replaced it. Over the next 4 to 5 months I was in and out of the install department at best buy because the same thing kept happening where the alarm would blow a fuse. After 6 months of having my car spend more time in the store vs. on the road I returned it.The store manager would not let me return the item to the store. She said she could not find the reciept in the computer.She was so rude aswell. I ended up returning the alarm to another location without any problems! A year later my car has been stalling out on me. Had it towed into my local auto repair shop who I TRUST. They told me that there was a hold drilled in my electrical box that wrong way and that was causing my fuse that funs the fuel pump to blow. I am now seeking damages from Best Buy in Roseville. Do yourself a favor and just stay away from this store!!