Jo-Ann Fabrics and Crafts

Category:	Fabric Store
Address:	7614 150th St W, Apple Valley, MN 55124, USA
Phone:	+1 952-953-3800
Site:	stores.joann.com
Rating:	3.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 22

Robert Satrom

We went there last night to buy blanket material for a fleece tie blanket. The employees were short, rude, and unhelpful. Its unfortunate to have an experi nice like this, but the entire process to buy fabric probably took 45 minutes because of how inefficient the employees were, while they were also short with my wife. it would be one thing if this was some discount store, but its not - the prices are high. The product selection was fine and they have some cool stuff - the employees at the time of our experience just didnt add any value, didnt show any pleasure for our business, worked slow and inefficiently, and mad no effort to solve any problems. At least Michaels in burnsville, the new burnsville Hobby lobby, and other competitors are around. Step it up Joann....

Annette Krueger

here you have it: filthy, smelly bathrooms, merchandise not neatly displayed, no one puts items back on shelves where they came from, store is very poorly organized, staffing is definitely lacking!! I avoid the cutting counter at all costs, i frequently search for remnants to avoid standing in line for an hour to have a piece of fabric cut. Long wait at the register. You need more cutting tables, cashiers, and a staff floating on the shop floor to assist shoppers, also someone in a hazmat suit to clean your filthy bathrooms. this store couldnt get any worse, I am not sure where they pull the shoppers from but I would rather drive to Edina to purchase my fabric. VERY poorly managed store.

JoAnn Larson

The worst of all the JoAnns in the Twin Cities. The ONLY helpful staff is back in Home Dec. The rest are snide and snotty. I have had staff tell me they dont carry a product (that THEY cant find) only to have me find it a short time later. Yep, I wave it under their nose right back and say "FOUND IT" They have never squared up their fabric cuts on any order I have purchased, so when I get home to cut it, I have less than what I need. They also do not keep their shelves stocked and this store ALWAYS looks so dirty and unkept. Love the stores in Faribault and Shakopee. GREAT customer service there. AV could take a lesson.

Sara Belisle

I dont typically review places but this was the worst customer service Ive experienced all year! There were no employees roaming the floor to assist me so I went to the fabric cutting station to help me find an item. She called ticket numbers 91, 92, 93 and 94 while Im standing there patiently. Nobody was coming fwd with those ticket numbers yet she continued to ignore me after I asked for the item location 2-3 times. She was also wearing a Packers jersey which might explain her horrible behavior.

Patti S

HORRIBLE STORE!!! I am a paper crafter and moved out here a few years ago and was shocked at how the shelves are CONSISTENTLY empty and never updated with new products that other stores carry. I even spoke with two managers on different occasions about it and nothing has changed! I will drive over to Woodbury, Edina, Maplewood, and Minnetonka in order to find any sort of selection to choose from. A BIG THUMBS DOWN FOR APPLE VALLEY JO-ANN FABRICS!!!

L. Robin Stockling

I wanted to buy some black knit fabric, but the end was stretched and dirty. I asked the fabric cutter to start at the other end and she said "they dont do that." I gave her the bolt and left the store. Next time I will insist on seeing the store manager because customers should not be told they have to buy damaged fabric! What I really want is another brick and mortar retailer of fabrics. Joann fabric and craft is just not customer friendly enough!

Kathleen Nelson

I was there at store opening. Hard to find someone to answer a question. I had no one greet me or offer to help. The product I needed was only partially in stock and it wasnt a full piece. On line it indicated that they had what I needed, so it wasnt a good match of information. They did apply the coupon to all the pieces (which should have been one continuous piece) I was purchasing 2 inch velcro.

Amber

No one cares to help in this store. I wanted to purchase a 300$ product and got blank stares when I asked for help. I can buy anywhere. Customer service keeps someone coming back.

Daniel Degross

Seems like they have spotty stock. Bathrooms are gross. Staff is friendly, but not focused. They always have long lines for checkout, and never get back up.

A Private User

HUGE selection of fabric for all my crafts (or anybodies for that matter!)!! Also, extremely helpful staff- I cant wait to go back!

Cami Bergson

I own a costume business and it is the only place I go for my costume needs. Staff is a great help with any questions too.

Tim G

Huge selection of fabric. Stores kinda dirty and empty shelves. Overall ok but not the best Joanns I have been too.

John

Spent a full hour waiting in line to have fabric cut. Followed by a 15 min wait in the checkout line. Not cool.

Nick Preese

One time there was like a 3 hour wait to get fabric by the yard. I dont understand.

Elizabeth Tang

This store is rarely stocked and in desperate need of more employees.