Genius Phone Repair

Category:	Cell Phone Store
Address:	5506 Harvey St #105, Muskegon, MI 49444, USA
Phone:	+1 231-766-7154
Site:	geniusphonerepair.com
Rating:	4.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed

Location

Photos 9

Reviews 9

Andy Riegler

I have never written an online review of any kind. I cannot imagine a poorer experience. I have a Kindle Fire HD with a cracked screen. I called first, was told they werent sure if they could fix it, and would call me back. I never received a phone call back so I called again. I spoke to a different employee and the person was helpful and I was told the repair would cost $79. I brought the device in the next day and was told that the the repair would be $75, but even though I gave the device to the employee, he didnt believe me when I told him it was an HD and not an HDX. The repair of the HDX is more expensive, apparently. He googled it and said the picture that came up on his computer for the HD had camera where mine did not. He told me that I could go home and check, call back in and confirm and place the order over the phone. Although I was positive it was an HD, I took it home, checked the box that it came in, and called back but was told I had to come in in person to place the order. I came in the next day (in a snowstorm) and spoke to yet another person who told me the repair would be $150 (the cost of a new HD) had a lousy attitude and basically shrugged her shoulders when I explained my story. I will just have to find someone else to fix it, or buy a new one. What a waste of time. I will be emailing this review directly to the support email address from their website so that they know this is a real review. I would not recommend this place to anyone. If I could give "zero" stars I would.

Heather Rus

This place can get really busy at times..(as it is the only place of its kind in the area). I showed up right at 10am (when it opens) and there was already another person waiting for it to open also. I really like this place because when I had issues with my iPhone 4s (power button malfunction), I could drop it off and it would be ready in 2 hours - if I had done this at the Apple store, it would have taken 2 weeks, and I would have had to backup everything! (to me that is totally worth the $50!) They are also very honest. My friend thought she had a scratch on her camera lens for her brand new iPhone 4s. took it in to get a new camera lens/camera.... the guy looked at it, found a tiny piece of plastic over it and handed back.

Chris Theis

I went into the store hoping to get my iPhone 6 screen replaced quick and that is exactly what they did for me. I paid for the express service for an extra $20 and it was complete within 20 minutes. Unfortunately I had too many failed log-ons so my phone was disabled for an hour, and in order to validate their warranty, they needed to keep the phone for another hour before I could get it back so the guy helping me, Terry, decided not to charge me for the express service. This was great considering it was my fault for locking it in the first place! The employees are very polite and super helpful. Im very thankful for their help and will definitely be taking my services to them again! Thanks!

she dee

When I walked in there was a couple at one counter getting a phone(?) and couple of ladies at the other, guy on the computer and phone i guess helping the ladies. Another 2 people waiting ahead of me. I was in line 10 minutes never acknowledged, and whatever they were doing didnt seem to want to hurry it up or say it might be a bit. Gee where is the person who can handle just the little things. I just want to drop off, i would like to just get these headphones. NOOOOO have to stand there for who knows how long just to have my transactions take 2 seconds. I dont even know if I want to go back there for any repair work, or buy if its gonna be like that all the time..

kathleen Braun

I am 60 yrs old and just got my first smart phone a few months ago. For some reason (?) my phone would not accept or call out. Something about "call forwarding" was permanently on. I went to the Muskegon store and was told how to go on "chat" with AT&T and they would "walk me through my problem". Ya right. Pete was the person helping me and he could obviously see the overwhelmed look on my face. He then spent the next FULL HOUR on chat with AT&T and solved the problem WITHOUT CHARGE! If you are not tech savvy - or even if you are - Pete was an angel sent to help you! He was absolutely AWESOME!

Trent Goebel

Genius warranty is a lie. I had them replace the screen on my LG G3. Three weeks later the the colors went out in some spots on my screen. I took it back to see if it was covered under warranty. I was told their was a hairline crack in the screen and it wasnt covered but they would discount another repair. I decided not to do another repair and went to Sprint to price new phones. Sprints service tech looked at my phone and said their were no cracks it was just a bad screen. Sprints price to replace was 25% lower then Geniuss discounted price. I was screwed by Genius and will never use Genius again.

Adam Callis

On a family vacation and I dropped my iPad cracking the screen, came in to the store at 6:30pm on a holiday weekend looking for a miracle and that is what I got. These guys turned around my iPad repair in less then an hour and stayed a little late to get it to me before me and my family left town to continue our vacation. If you need a repair I highly recommend these guys because the prices are EXTREMELY reasonable and they were very professional and wouldnt even accept a tip for the great work. So if you are an idiot like me, stop in and have the boys at Genius phone repair take care of it!!!!

Emiley Whitlock

I had a terrible experience at Genius. I bought a $300 iPhone and I asked the man working if it was used. He told me no all the phones were from stores like apple and they were overstocked thats why they were sent to genius. Well after a few days of having this "brand" new phone. I notice a lot of problems. My phone was getting very warm and the screen was popping off. I then went back to genius and the same man was working and he was extremely rude to me after I explained the situation. All I wanted to do was exchange my phone and he told me no. I would not recommend going here at all.

Danny Carpenter

My iPhone screen cracked, I googled and found Genius Phone Repair. They were able to get me in the same day and replaced the screen within 2 hours! Later that night unfortunately, I notice sections of the screen that werent working by touch. The next morning, I brought the phone back, they replaced it with no questions! I also purchased a Tempered Glass Shield, they gave me a discount on it and installed it. It had a bubble they couldnt get out so they put another new one on for no charge. Great service, very polite and helpful. Ill be back and will recommend this place.