T-Mobile

Category:	Cell Phone Store
Address:	4557 Lafayette Rd b, Indianapolis, IN 46254, USA
Phone:	+1 317-297-1049
Site:	t-mobile.com
Rating:	3.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 14

Reviews 28

Kristi Brown

I have been with T-Mobile for several years and I when I have had to go into the store for something, I have generally used the downtown store. Recently I was shopping at Best Buy and noticed a T-Mobile store in the same shopping center, needing to exchange my wireless Beats Headphones,(that I had purchased at the downtown store) I decided to stop in while I was there. All I can say is WOW!! This store has at least double the amount of products and accessories as the other stores that I have been to! And the staff were extremely polite, and helpful! After a lengthy discussion (I asked a lot of questions) and testing a couple of different headphones, I walked out with the best set of earbuds I have ever had, and a sense of satisfaction that comes from making a truly educated selection and a sound purchase! Thak you T-Mobile for truly caring about your customers!

Stephanie Hunt

WORSE CUSTOMER SERVICE THAN WALMART!!! Came in again today because Ive been trying to get my phone fixed for months. They still wont fix it! Came in last week, all they did was slide out the sim and put it back in after Ive told them Ive made several calls to t-mobile already and am at my wits end, so after 30 minutes I was having the same issues. The chick kept interrupting me when I was trying to tell her whats wrong with it saying "Maam were trying to fix your phone" with an attitude but how can you fix it when you wont listen to whats wrong with it. Then I say Im so frustrated Im ready to just throw the phone and she accuses me of threatening her! Seriously, this is how you treat your customers!!! No thanks, Id rather pay more and get service when I need it with another carrier!

P Smith

This place has the worse customer service with T-Mobile. The carrier is great! But the employees here suck! Not one of them is very helpful. I went in to purchase a new Galaxy 4S phone (waited for 40minutes in line) and the following day I wanted to get my contacts switched over (waited for 40minutes in line) and A*** couldnt figure how to do it?!?!?! really?!?! i mean really?!?! He got a bag out with all these tangled cables...the employees here are under staffed and untrained. I wasted 40minutes!!!! Like WTF?!? Worse place to purchase a phone...go to another T-Mobile Place....NOT THIS ONE!!!

Felicia Neblett

This is the worst place I ever been to, the manger is so selfish and mean even the supervisor. I went there today and bought a phone it had problems, I took it back they said I should pay 50 dollars. Dont waste your time going here they are not good, they dont treat their customers very rude. If I were you guys switch to a different company, I been with t mobile for 10 years,and they are rude people. They need to fire all the people that work their.

joseph smith

went to get a phone they said that they cant sale it to me because i wanst going to get a new account even tho i was going to pay full price and im a tmobile customer they could of care less about my business went to another tmobile store and got the phone no problem, i will really not recommend this store

Shannon Labroi

Horrible customer service ever I told the man my charger port was broke he swear up & down it wasnt so I went to another store the man looked at it and showed me the part that was broke. He ordered me a new phone with no problem

Seth Patton

Manager does not help customers. 5 people waiting and he only writes names down. Then went in the back for 20 minutes. Said he was waiting on another sales rep.

Abraham Lopez

great customer service. the reps are willing to go the extra mile to help you out. Also, that Alan guy is a little funny... looking. but cool people here!

tommie lynn pittman

Debbie, one of the managers, is absolutely great. Even the staff is friendly and efficient during high volume times. Very clean and organized store too.

hussam675

I will say bad bad employees services and the manager of the store bad too and the supervisor too I will say

Jon Reneberg

Helpful and quick. It was crowded, and I still didnt have to wait. Handled my Note 7 return with ease.

Dorislesure Tricelesuretaylor

From the other store said they had a S7edge in gold get 2 t store and now t dont have one ya suck..

LK R

Terrible customer service here. Pass on this location unless absolutely necessary or unavoidable.

jose cama

Tienen de todo en tel.

Crystal Thompson

This is the only cell phone place I will go thru. They work with you on anything.