Verizon
| Category: | Cell Phone Store |
| Address: | 5350 Harvey St e, Muskegon Heights, MI 49444, USA |
| Phone: | +1 231-799-9337 |
| Site: | verizonwireless.com |
| Rating: | 3.7 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 24
Reviews 38
VI
Vicente Cuevas
The manager was very helpful in explaining the information I needed. Unfortunately, the same cannot be said for thethe client advisor that I originally dealt with. He was not in command of the facts which led me to become unnecessarily angry inside the store. Its not a good look for the store if Im openly complaining about the sense of being deceived by the way the billing cycle works. If the service rep didnt know what he was talking about he should have got the manager before telling me that I was basically stuck with a final bill when I was clearly not. I even told him that I was already assured I would owe no additional charges byby a rep during a previous visitvisit. Thats a cue to get a manager. Instead he got smug. Ultimately, I feel its Verizon wireless who is at fault for not having clear and concise billing policies.
TI
Tim Searles
Most of the time, I havent had terrible experience with this store. But the last time, I wasnt pleased. I found the person I talked to rude, trying to prove how smart he was by attempting to answer questions before I finished asking them. Once they found out my contract wasnt up yet (2 weeks remaining), they wanted nothing to do with me. When I got home, I called the Verizon customer service number. I talked with a very nice girl named Brandy who was in Arkansas. I explained the situation to her that I had a busted phone with only 2 weeks remaining on my contract, wondering if there were any options to get us through until the contract expired. Without hesitation, she said she would renew the contract and thanked us for being loyal customers. Ended up ordering 2 new phones with accessories because she was so helpful.
BO
Bojan Jelic
These guys are unprofessional, I drive a truck and I stopped here to switch from sprint terrible because my phone stopped charging network and is desperate. And these guys are not able to enter the correct information to the phone switched to Verizon. When we checked bouncer credit score is to have no credit at all. When I came to Chicago I tried again in another shop and told me the man that all data entered incorrectly in the previous store. even the manager there, but he did not know to check rather than just looking at what the screen out.
DO
Don Corner
They helped me just fine but just as another review stated they only care about selling devices and will lie to do so. A man names Jason helped me find a nice tablet and I wasnt sure I wanted so he says we will wave the 40 activating fee if u buy today. So I did and got my bill a whole month later and it was on there and when customer service called him about it he dodged and said we needed to come in store to discuss mind u that 2 hours away customer service got sick of waiting and just took the 40 dollars off
AL
alecwntr
Shoutout to "Brandon" with the tattoo sleeve for being the prick of the day. I was having trouble understanding how a particular upgrade worked and what I could do and was told "listen we can argue semantics all day but thats not going to change anything and youre still not going to get what you want today." Literally only trying to understand what my options were but I was met with hostility. :/ I think Ill just take the time to go to GR when I upgrade.
MO
MooCop
This is my main Verizon store, anytime I go there they are very polite. However they will Dodge and attempt you make to have them help you. They are only interested in selling you products and will lie to do so. Calling Verizon directly is the only way to get any problem fixed.
NI
Nick Federico
Not sure what others are talking about, Ive always received excellent service from everyone at the store. Sure, the wait can be long sometimes, but ill gladly wait for the outstanding service!
KE
Kevin Sander
The corporate store is way better than the independent store On Apple street theyre kind of a rip off They will definitely lie to you to make a sale
KE
Kevin Wisniewski
The person that helped me was Wesley. I had to file a claim to get my phone fixed and he was great help. I got a new phone in the mail the next day.
GL
Glendon Denton
Always seem to get really good service when I go into the Verizon store by far Verizon is the best phone provider for the Michigan Tri City area
KA
Kaytee Walker
These people were really awesome in helping me get my first cell phone, definitely recommend.
DE
Deb Wilson
Wait long and staff make you feel like its a privilege to be there..not in a good way.
WI
William Rieger
Staff very helpful and friendly. They try to resolve your issue on the first visit.
AN
Andy Near
Had problems with my new phone. They worked relentlessly to solve my problem.
KO
Kory M
I thinks its the only Corp Verizon store in the grand haven Muskegon area.
JE
Jeremy Kalman
I can always seem to get the help I need. They have really stepped up .
EL
Elizabeth Montoya
Never going there again!! The guy was very rude & not helpful at all.
TO
Tori Palmer
They are usually friendly and take care of you in a timely manner.
NE
Nerd Strain
Staff is great, speed is great, quality of service is okay.
NA
Nate West
Good service and excellent experience in the latest tech
LU
Luann Morton
Took my phone in and fixed the problem in 10 minutes.
TR
Tracy Stone
Cant seem to answer questions when you need them to
IA
Ian Dalm
Great customer service. First come first served.
MA
Mark Hamilton
They are ok to get your phone going again
MA
Mark Ramthun
Great customer service. Very informative
NI
Nicole Lowery
Knowledgeable staff, Quick service, Busy*
CH
Christy Langlois
True Verizon, not an authorized retailer
ER
Eric Frutchey
Friendly staff, always quick to help.
AN
Annette Sterling
Plan on a long waiting time
A
A Private User
They did not help me at All
DA
David Bradshaw
Theyre not super helpful.
KA
Kaley Stevens
Very friendly and helpful
RY
Ryan Smith
Good customer service
AL
Allison higbee
Its an OK place to go.
AP
April Decker
I love my new pixel!
WE
Wesley Smeltzer
Very helpful!
DE
Derek Pickens
Nice service
NA
Nathaniel Wells
Very good
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