Category: | Used Car Dealer |
Address: | 29301 Grand River Ave, Farmington Hills, MI 48336, USA |
Phone: | +1 248-426-1432 |
Site: | enterprisecarsales.com |
Rating: | 4.7 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM Closed |
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Tamara McMillan
Well my experience at Enterprise was/is the worst. I will attempt to make it short. I was referred by my parents as they had purchased a car from here in 2011 and it is nice. James Nettles was my sales man. I asked to test drive the Sonata, he pulls around a Malibu(red flag). Meanwhile, he gets the Sonata I test drove it and didnt like it. So he suggested the Nissan Altima, test drove it and approved of it. On April 30th is when I took the car home and all of a sudden I hear a popping noise in the radio. I take it back on Monday, May 1st so James could hear it, he didnt here it so he suggested take it the Nissan dealer so I made an appt for Friday, May 6. Meanwhile, my sister is riding on the passenger side and the unlock button doesnt work. Notified them and also the air bag light was coming on. Told James about it so he suggested that I bring the car to them and that they would take it to the Nissan dealership to have them check it. I was given a rental during this time in which I clearly deserved, because I am inconvienced(The rental was crap, I thought I was driving a stick shift). On Friday, May 6 the Nissan dealership calls and tell me that they found nothing wrong and that it can be picked up. James stated that Nissan told them that it is a security lock on the passenger door that can be taken off. I go to the dealership on Saturday, May 7 which is the final 7 days to return the car if there are any issues or problems. Get there James had notified me that he wouldnt be in due to sickness. So Darnell helped and he was awesome. We test drove the car to see if the problems were fixed and low and behold THEY WERENT! The same things that were wrong with the car in which I reported and Nissan claim werent wrong Darnell saw and heard. (Common sense if the car in being taken in due to the customer say the unlock button doesnt work you would think they would take the SUPPOSE TO BE SECURITY LOCK OFF)!!! Darnell offered me to test drive another Altima it was a 2016 no issue NO SECURITY LOCK ON PASSENGER DOOR what so ever. Darnell reported the problems to Semara and she also saw. Semara offered to take the car back to Nissan herself on Monday. At first I said ok then I got in touch with James and told her dont bother I dont want it and that I would be in on Monday, May 9th to return everything and to get my refund and trade-in. Get there Monday take care paperwork give then a $200 restock fee that I feel should be given back due to all my running back and forth, getting off work early and I only drove the car 4 1/2 days didnt even put 1,000 miles on the car, oh thats another thing the mileage wasnt even accurate it was 300 miles over on the title. Im waiting on my trade-in and they come with some BS stating "oh we have to get your key for your car tomorrow, because the key (of my trade-in) had a RECALL on it!!! Um excuse me if it was a recall on anything I would know before you and it wouldnt be on a key it would be the ignition!!! So end of the story they most likely had to call a locksmith to re-key my ignition, because I gave them 2 keys for my vehicle when I left it, 1 for the door and 1 for the ignition which had gotten busted before and it wasnt the original ignition. I had taken my car to the Chevrolet dealership in Southfield when I received the recall notification for the ignition and it couldnt be done, because it wasnt the ORIGINAL IGNITION. So Enterprise Car Sales have left a bad taste in my mouth and I will never refer anyone to them.
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Laura Last
Im pleased as punch to write this review! Just keeping it real when I tell you that my husband and I are sick to death of "hard sells" from high-pressure salesmen looking to stretch us beyond what we can afford. Nothing runs us out the door of a car lot faster! So I am happy to say that we had such a POSITIVE experience at Enterprise Car Sales in Farmington Hills! The salesmen are kind and professional, and they understand that we want to own a dependable car of course, but a nice car with some bells and whistles without breaking the bank. They were patient and ready to answer any and all questions and met every need possible, and they were creative in providing options for us. Weve done business in the past at places that make you feel like youre the most special person on the planet until you sign on the dotted line, and then once they have your money and a need pops up, they dont have time for you. But not these people! They are continuing to assist us in a variety of ways even though the deal is done. I cannot say enough about Dion, James, and Tina. They are wonderful at what they do, and are just nice people in general with integrity. This is a great way to buy a good quality, beautiful car in top condition, without all of the over-the-top hidden expenses and all of the emotional games. I highly recommend ENTERPRISE CAR SALES! Sincerely, Laura Urenda PS: THANK YOU JAMES for handling that lil "spider situation" while we were driving. My hero! lol
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Jonathan Crider
Great deal. Very nice staff. But one of the remotes didnt work, and is required for the attached key to work. No remote...key cant turn over the ignition. Security feature. They tried replacing the battery before we left, but that didnt work so they were supposed to send someone to our house to fix it. A week later, nobody has made it out, even after I left 2 messages. We didnt know the key couldnt work without the remote, so my wife was stranded with two kids at the house all day. Additionally, my temporary plate expires tomorrow. No plate in the mail today. Its been 2 weeks. --Update--Said they FedExd it Friday. Still not here Monday. Temp tag expired yesterday. Should have been taken care of a week ago.-- I want to like this. I really do. But I cant recommend it. If you just cant beat the price, give it a shot. But be prepared for some headaches and pretty much no follow-up or returned phone calls after you drive off the lot. Grade: D-
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Anita McCants
I spent months looking for a car; online, at car lots, recommendations from friends. All the while having to rent a vehicle from Enterprise anytime I needed to get somewhere. Finally, while renting a Toyota Corolla for a month, a friend noticing how much I liked it suggested that I ask them about purchasing the car. Needless to say, two weeks later, I became the owner of a much newer year car than I had been looking to buy, at a great price from a great sales person (Tesia) and a great finance officer (ms. lumpkin)! I love my car and loved my buying experience with these two women who helped me every step of the way...finding the car I wanted, getting it sent to the place where I could easily test drive and pick it up and helping to get me terms that I can really work with! Ive been driving my car for a month now, and am very pleased with my purchase! Thanks Farmington Hills Enterprise!