Victory Chevrolet Buick

Reviews 3

FA

Farbod Salman

PLEASE READ BEFORE YOU BUY! Absolute WORSE car buying experience! I bought a car from this dealership and what was supposed to be an easy process turned into a nightmare. First it was the title work. I was told I would receive my title in 2 weeks. After 3 weeks I started calling and could not get anyone to call me back. After 4 week so still could not get a call back. I was transferred to my salesman DJ and I left him 3 voicemails over one week and only got a call back once to say he will look into it and call me right back. He never called (very unprofessional and rude). I kept calling trying to get to anyone so I could figure out where the title for my car was but no one would return a call. Asked the receptionist to talk to the manager that was there when the deal was made and we were told he is in a meeting and he would call us back. He never called us back. I had to finally say I am driving to the dealership which was 3 hours away from me to finally get someone to look into my situation. It looks like they had forgotten to send it and finally over nighted it to me. Getting ready to go to the BMV I see that the salesman, DJ, and the title clerk had misspelled the name on the title. So I again had to contact the sales manager via text to finally get a response and I was told they will send a correction statement. That took another day. At this point I still was not driving the car I had bought because the temp plate they gave me expired. It had been sitting in the garage for over a week. I receive the correction and go to the BMV thinking the nightmare had ended. Of course there was yet another mistake made by victory Buick in the paperwork. I spent 3 hours at the BMV waiting for a fax and phone calls to clarify a mistake that should not have been made. I finally got everything squared away over 5 weeks after I spent all this money to buy a new car. I never leave reviews but this is the only way to let others know to stay away from this dealership. The worse experience I have ever had and they are the most unprofessional group I have dealt with. When you pay all that money and you cant even get a phone call back is just ridiculous. I will be contacting their corporate office for further review. This review is to warn others thinking of buying here. Save your money and time and deal with another dealership and if you do decide to buy here to do not work with DJ he will work with you up until you sign the papers after that they DO NOT TAKE CARE OF THEIR CUSTOMERS! I do not recommend this dealership to anyone.

MA

Marcel Henderson

My experience with dealership was not bad, at least when dealing with the salesman. He was very professional and did not try to give a car outside of the range that I wanted to pay. They even let us take the vehicle home for the weekend to see if we liked it. The problems came when we went to buy the vehicle. First off, when we were given a breakdown of the total for the purchase of the car, and it was almost $1000 higher than what was on the website. He said that it was a mistake and he fixed it. Continuing to look, we saw other add-ons such as GAP insurance, and some extended warranty we did not ask for. Again, I told him I was not interested and he took it off. Finally, I was happy with the total. Before going into purchase a vehicle I had gotten approved from a third party loan, hearing that car dealership loans are often higher. I gave them that information for the loan and waited them to write up paper for me to finalize the purchase of the vehicle. When I went back to sign, I saw that my APR was twice as high than with the bank I was financing with. They had told me that they ran through and found me a better deal. When I showed them the deal they look dumbfounded and acted confused. I told them I was not going to sign for a loan with that APR and they continued to try to belittle me saying, "Its only what, like $10-15 more a month?" They pushed the blame on the bank. I told them I would call the bank and see what was going on. After talking to the bank I found out that they had given them incorrect information, such as the amount of my down payment, term length, and value of the car I was buying which is why the APR had been higher than quoted to me. After I talked to the salesman, he again apologized for the mistake and agreed to sell the car with the loan terms I had be quoted. At that point, I decided NOT to buy a vehicle through them My tip for anyone purchasing a vehicle from this dealership is to take a close look at all the numbers they are giving you for the purchase of the vehicle, look online to make sure prices match. Make sure if they put on extras into the quote that they are extras that you want. Finally get approved by a third party. While $10-15 a month might not seem like a lot, its an extra $1000 bucks out of your pocket and into the dealership.

JO

Joelle Coss

THIS TEAM WAS TOP NOTCH! After having buyers remorse with purchase of a van (I am 410") at another dealership, this team went over and above to make sure I left comfortable, safe, and happy in a vehicle the was right for me. They truly wanted to help us with the unfortunate situation we were in. My husband also traded in his high-mileage vehicle. With many factors involved -- my height/comfort, 2 trade-in vehicles, finances, amount of miles we drive, 5 kids, and much more -- Chad, Candice, and AJ did anything and everything possible to make sure we left in two vehicles that fit both our lifestyle and our budget. Chad made everything happen; Candice made sure that I was happy and comfortable; and AJ made sure that we had the right cars, while crossing all the ts and dotting all the is. After many weeks, lots of test drives, questions answered, and making sure there was not doubt, we left happy and more than pleased with the end result. I came in in tears and left laughing! They were also excellent with my daughter, making sure she had enough popcorn and water, and even making sure she felt important in our decision. The entire staff was always friendly, engaging in conversation, and even praying all worked out in the end. This is the first time we have ever had such a trust in a dealership since this mistake happened a month ago with the initial purchase of the van. Everyone was so patient, understanding, kind, and extremely caring. We will definitely be back to purchase our next vehicles and will tell our family and friends to visit Victory Chevrolet Buick for their next purchase. Many, many thanks to Chad, Candice, and AJ for their hard work and dedication to making sure we were both happy -- you guys are the best!!! And thank you to everyone involved in making it such a great experience! The past is in the past and we love our vehicles!!! Visiting this dealership is a must if you are needing a new vehicle! You will surely leave with a smile!