Perrysburg Auto Mall

Reviews 4

CA

Carmen Fillmore

I want to start by saying that everyone at the dealership was very nice-at least prior to me purchasing a vehicle. The negatives, however, outweigh the positives in my situation. I bought a 2010 used vehicle in November of 2013. I was assured that the vehicle had been thoroughly inspected. The dealership agreed to send me a plastic blinker cover for the mirror that was missing, and a paint sample so I could touch up some paint chips. Needless to say, the dealership did not follow through with its promises. I live almost 200 miles away from the dealership, so I could not simply stop by to address my issues. 1. I had to ask for the blinker cover several times. When I did receive it (in February), and went to the dealership near my house, I found that the whole mirror had to be replaced, not just the plastic cover-an issue that Ed Schmidt Auto Group knew, but failed to disclose to me. 2. I never received the paint sample. The salesman said that he could not mail it because I live out of state. It seems that he would have known that when he agreed to mail the paint sample to me. 3. The car was very wet inside when I purchased it. Apparently they had just "detailed" it, a fact that I was unaware of, means the inside was also quite dirty. I now have to have it detailed to get rid of the wet smell. 4. The shocks and struts on the vehicle needed to be replaced-badly. 5. The dealership told me that the brakes had just been replaced when I purchased the vehicle. However, I later found out that they had replaced the brake pads, but left the old, worn out rotors on. The rotors ruined the new pads, and now I have to replace both. 6. There was an engine oil leak. I had to have that repaired right away. 7. The dealership put VW screws in the license plate holder (my car is not a VW), stripping the inside. All in all, I have spent almost $3,000 on repairs-all of which would have been apparent had the dealership truly done a thorough inspection. I feel as though I have been lied to, and would not recommend purchasing a vehicle, new or used, from Ed Schmidt Auto Group.

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Shayna McKenzie

I have been a loyal customer for the past year and a half from the time I purchased my first VW CC. Last week they thoroughly disappointed me to the point that Im not sure that I would ever purchase a Volkswagen again. My car would not start and after an initial Green light given after this VW dealership told me the car was in great shape to purchase, a year and a half later Im presented with the same issue. Im then told my mechatronics unit was impaired and needed to be replaced for over 2,000.00 and I was just 3,000 miles over warranty, but theres nothing that could be done. The dealership found it crazy that this had has happened in a car so young with low mileage. They also told me that this was a weird glitch that could have never been predicted. I immediately called the VW company and spoke with a regional manager to see if they could assist given the cars history and the fact that the repair would have been covered had it been just 3,000 miles sooner. The regional manager then worked with the dealership to get some details and history about the car. While I waited to hear back I was using a rental so that I could make it to work. The dealership did NOT give me a rental but told me they had one at the dealership next door for a "discounted rate" of $35/day which was MORE expensive than going through a rental company. I was then told that there was nothing that could be done by thr regional manager because this dealership said that had I gotten my previous mileage service it may have been prevented....this contradicted everything they told me. The icing on the cake was when the regional manager said they would like to send me $500.00 for my trouble . She then tried to apply right to my repair invoice and they told her they would not accept it because they already processed the paperwork. Are you kidding me?!? How hard could it have been?? The regional manager in this case was the middle man and truly did everything she could. My fate was in the dealerships hands and I feel they did not take care of the situation and it was handled poorly.

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Joshua Perry

Im conflicted... My experience with the VW sales and service departments have been absolutely wonderful. Scott Cooke is one of the most enthusiastic and least salesman-like car sales associates I have ever met. Hes always treated myself and my fiancee as family and got us into vehicles we wanted, not that we were being "sold" on. Being someone to maintain my vehicles myself, Ive never had the VW service department try to up-sell me on something the vehicle does not require or give me a hard time when ordering parts. I even had the pleasure of speaking with the Volvo lead technician about how to maintain older Volvos while our Jetta was in for a small warranty repair, and he was very helpful. I recommend anyone even considering a VW or Volvo stop in and see them. My experience with the GMC service department has been one, I feel, is far more typical. Ive taken a vehicle in twice now, and both times had them try to tell me the vehicle is in need of unnecessary service. The first time was simply to have new tires put on, as I dont have the tools myself. I had them try to tell me the car is overdue for a coolant flush and new filters and all kinds of other small issues. Thank you, but I have taken care of those myself. This last time, just today, I went in to have a recall replacement of air bags performed, only to receive a call that my car has "some issues" and is overdue for a coolant flush, spark plugs, air filters, and injector service. This set me off. They definitely had not checked any of these parts, as all had been done ~1500 miles prior by myself, as part of the scheduled maintenance of the vehicle. Had they looked at a filter, or the coolant color, or any part of the ignition system overhaul recently performed, this would have been obvious. I cannot recommend the GMC (separate building from VW/Volvo) service department.

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A Private User

On Tuesday September 13th, an indicator light on my 2009 CC came on, shortly before heading back home. I recently had a low rear tire so I was worried I may be getting a flat. I happened to be passing the Ed Schmidt dealership and stopped into the service department. I was traveling on business and about 2 hours from my home. I was greeted by Brandon Thayer, the Assistant Service Manager, and he was happy to take a look at my car. In about 5 minutes he notified me that the indicator light was for a burned out tail light. He suggested I buy the parts (roughly $10 for both lights) and he would install them for me. When I asked him how much, he said "no charge". When I asked him how long it would take, he said "10 minutes". I was amazed! I figured he would have to charge me something for the labor and since I didnt have an appointment, Id have to wait. Within 10 minutes he pulled my car around and had replaced both rear tail lights, put air in all four tires and washed my car!!! I am very particular about keeping my CC washed and waxed and when I saw my car I couldnt believe Ed Schmidts service department performed all those services for me at no charge! Ive been in the sales and customer service arena for many years. Ive been a VW customer for close to 10 years having previously been a strong supporter of Nissan. Ive owned a VW Bug, Passat and currently the 2009 CC. I love the quality I get from Volkswagen but more importantly, the level of service. The level of service I received from this dealership far exceeded, the service I have been accustomed to at my local dealership. I cannot tell you how much I appreciated he service I received, especially being so far from home. I highly recommend the Ed Schmidt dealership for the service and quality they offer. Thank you. Anne Myers

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