Ace Appliance

Category:	Appliance Store
Address:	13660 East 8 Mile Road, Detroit, MI 48205, USA
Phone:	+1 586-868-3720
Site:	aceappliancedetroit.com
Rating:	4.2
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 100

Reviews 11

Frank Munaco

Talk about being impressed with a service tech. I have a GE 30" built in oven that stopped heating. I contacted an appliance service company to repair the unit. The first service visit was 90 days ago. They reviewed the problem and ordered parts. One week later the part arrived and the service tech returned to make the repair. After he was able to get the oven to work, later that afternoon we attempted to heat to the oven. Nope, oven still didnt work. Subsequently, the service tech and other associates returned eight (8) different times to repair the oven. Each visit resulted in replacing various parts, and each time the oven failed to work afterwards. After the last visit, the tech said the part he thought would be necessary was no longer available and to purchase a new oven. The repairs to date had cost me $600. I was shocked. A relative recommend Brian at Ace Appliances in Detroit to analyze to ongoing problem with the oven before purchasing a new oven. Brian came out the same day I called for service, looked at the oven and determined that the problem may not be parts but more of an electrical contact. I called an electrician, who tested various contacts. The electrician re-contected the wiring at the box and the oven now works fine. Thank you Brian for your knowledge and recommendation. You saved me from buying a new oven. Thank you for your honesty. I now know who to call when other appliances act up.

Mecka Worthey

My experience was horrible. I bought a washer machine about a month ago and right when the warranty ended the machine stop working. I called the owner Brian and was told that I could get a discount count on another machine which was not really a discount and pay for delivery again or could pay to have the machine repaired. I had already spent $200 on the machine. Please dont go to his place, they are a joke. They sell machines that arent really working and that they know arent no good. They saw me coming. I am a single parent of two kids and couldnt afford to buy another machine, they didnt really care because they had my money. I letting everyone know that this place is a joke. I had a technician come out and I was told that the transmission on the machine was out. Signed Out of $200.00

Tori Russo

On my third purchase from Ace Appliance they recently sold me a washer and dryer set and a gas stove. They delivered it, we installed it. Every thing was working great but the dryer was taking a long time to dry the clothes. They came back out and quickly realized that somebody winterized our home and shoved towels in the vent tube to keep the cold air from coming in. It was making our dryer not dry correctly. They removed it waived the service fee and had us running correctly in minutes. Cant say enough about this place they have been a lifesaver. Thank you for always handling our problems and our appliances. I would not hesitate to recommend this business to my friends and family.

Kathleen McIntyre

The day BEFORE leaving for a two week vacation, my Renters called me to let me know the washer broke. With no time to shop for a new washer, I called Ace Appliance to see what was available in stock. Brian advised me the specs/years of multiple units immediately available. Based upon his recommendation and texting me a picture, I purchased the washer over the phone. Bonus!! Ace Appliance was able to deliver and install the washer the next day!! Renters are happy, Im happy. Thanks Ace Appliance for the unit recommendation, working within my price point and the next day turnaround time for delivery/install!

Rob Newman

I wanted a washer and drier for the cottage but didnt want to spend a lot of money for something we dont use very often I was very happy with the large selection they had. The store manager "Brian" was helpful/knowledgeable on getting me the right set with explaining the differences in units and recommended one with a stainless tank since it isnt used on a weekly basis and will rust something I never thought of. I got a great price on a pair 6 years ago and they still work great so yesterday we went back and bought a new stove Im not sure anyone ever cooked on it looks brand new!

Lisa Hall

I purchased a Whirlpool Duet washer and gas dryer in August 2013. The only issue I had with the washer is a headband that belong to someone who lives with me got caught somewhere in the washer and the washer was unable to spin. I called Ace Appliance the next day and the service technician removed the headband. I did purchase warranty for a year and continue to keep both the washer and dryer on warranty. The staff was extremely helpful and solve my issue very quickly! I am happy with my purchase and thank you Ace Appliance! Lisa

Joanne Miller

Great service! I purchased a fridge here And The adventure started. The first one wouldnt fit in my kitchen but "No problem" they said come pick out another one. Get the second one and oops its not working properly. Yesterday they brought me another fridge and I am happy to say, so far, it works just fine! They didnt give me the run around until my 30 days were up, or treat me like a nuisance, they corrected every problem without pause and thats why I would recommend them without pause!

Maria Demond

I have used Ace Appliance more than once. My washer overflowed and though they could not make it repeat the problem, they replaced the part that they knew would cause it at no charge. Another time I called explaining a problem with my dryer and they were there with the part and had my dryer up and running in less than 6 hours. I would definately use Ace Applicance again especially when I replace my washer and dryer and have already recommended them to my friends and family.

Larry Deloose jr

Great store, they always have what Im looking for. Whether I need a part, or a whole machine, they always have it and I havent been able to beat the price yet. No matter what the symptoms are if I describe the problem, he sells me what I need and he hasnt been wrong yet. I recommend ace to anyone looking for an appliance, and I will continue to do so in the future. As a matter of fact, the next black & stainless microwave you come across let me know and Ill be right down.

Dustin Brown

Called to see if they had a clutch assembly in stock for a whirlpool washing machine. When they picked up they had VERY loud music blasting in the background and didnt do anything to help themselves hear what i was saying. I finally tried to see what time they were open, and they said they close at six pm on saturday... When the website entry says 7 PM. VERY poor customer service and VERY bad store info management. Avoid this store if at all possible.

Thiessalyn Trice

I called Ace Appliance at about noon today about an issue I was having with my oven and by around 4:30pm a repairman was at my house to fix it. Daren was very professional and knowledgeable with the issue I was having and already had the part based off of the conversation I had with the owner. I will definitely use this company for any future appliance issues. I can now plan my Thanksgiving meal!! Thanks Ace Appliance!!!