D&D Bicycles - Berkley

Category:	Bicycle Store
Address:	4141 Twelve Mile Rd, Berkley, MI 48072, USA
Phone:	+1 248-547-0770
Site:	ddbicyclesandhockey.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 11AM–5PM

Location

Photos 38

Reviews 7

Mark Dziemianowicz

I am upset with my experience here. I feel duped by one of the mechanics (Muhammad) as he, without a doubt, sold me several wrong/unnecessary tools. Heres what happened: I had recently bought a new set of wheels for my road bike. I needed to buy and install a new cassette and chain on my bike. I came to D&D and spoke with Muhammad. I was going to have the part installed at D&D, but they werent going to be able to finish the job for a day or two so I decided to just buy the tools to do it myself (I do most of my own bike repairs). Muhammad walked me over to the wall and informed me that I would need 2 chain whips ($30 each) and a cassette tool ($10). He then pointed out the specific tools on the wall. I let him know that I was pretty sure I did not even need 1 chain whip, as I was only installing the cassette, not removing it. He assured me that I was incorrect, and I ended up buying 1 as a compromise (He said I could alternatively use 1 and an adjustable wrench). When I got home to install the cassette, I found out that he had picked out the wrong cassette tool - it didnt fit the shimano cassette that he had sold to me (you would think an experienced mechanic would know what tools are used to install something as common as a cassette). I also found out that I did not need the $30 chain whip that he had sold me, and I most certainly did not need 2. Needless to say I went to another bike shop to get the proper tools, and I do not plan to go back to D&D

sam j

Worse experience buying a bike! Pricing was good but service could be better. Girls are knowledgeable but lack follow through. I had to call multiple times before anyone answered to ask if my ordered bike was in. I was told it was ready but once in the store, I waited over 50 mins to have my new bike come out, only to be told it was damaged during construction and Id have to bring it back for him to fix it. I left the bike with them asking that it be fixed before I came back on Monday (this was a Friday) -- so no riding over the weekend for me! After waiting for a call, I finally called them. I was told the bike was ready. Went into the store, waited another 40+ minutes only to have them bring the bike out saying it cant be fixed, they jimmied it together and theyre going to order me a new bike but that I can take the damaged one home in the meantime to ride. $500 for a damaged bike?! THREE WEEKS LATER, Im calling them (again) to ask about the status of my re-ordered bike. "Its in but not constructed yet, just stop in tonight and well have it ready." OK, well, it was suppose to be ready last week and Ive heard that before so Ill call again tomorrow to see if its ready yet... key words "Ill call" because they wont call me! It has been over a month and I still dont have a properly constructed bike. Half-hearted apologizes only go so far. Get it together, D&D!

Allison Mendel

I took my bike in after noticing that the brakes were not working correctly (fluid leaking). I have a warranty from their shop for five years on the bike so I did not expect to have to pay anything, but just in case I told them to call me before doing any work if it was going to cost anything. They sent the part in and kept my bike for two months (almost the entire season)! They never called, and when I finally started bothering them they finally got the bike back and told me that I owe them $100! They stated that I must have gotten into an accident, so my warranty was void. If city riding through Saugatuck breaks my mountain bike, then they should cover it. I have ridden this bike a total of 10 times and the warranty I have has been completely useless. They are supposed to tune it up each year and they have done nothing for me except make me wait while they avoid me. DO NOT GET THE WARRANTY UNLESS YOU LIKE TO PAY EXTRA.

A Private User

This business needs to be shut down. They need to be reported to the better business bureau for the lack of quality, commitment, customer service, and what they charge. All these good reviews were probably written by an owner or an employee. Dont even bother spending a dime on this place, your better off getting a new bike somewhere else with the amount of money and time they take to mess around. It took me 2 weeks just to get some simple maintenance done to my bike while at another place took about less than an hour. And d&d didnt seem that busy at all. They make a promise and they dont live up to it. Bottom line dont go here, they dont go here. They way they act at d&d its like they want people not come to there establishment. I give it a rating of 0 stars, better yet a huge -10 (thats negative for those people that are to stupid to realize) DONT WASTE YOUR TIME OR MONEY HERE, THERE CROOKS!

Jodie Smiddy - Batten

They have a better assortment of accessories for my Electra Townie than where I actually purchased my bike at American Cycle and Fitness does. I have gotten two basket covers for my aluminum and wood basket front baskets here which you can fold them into themselves and use it as a clutch handbag. As well as getting a Trek rear basket for a Trek Dual Sport 8s which American Cycle and Fitness didnt have until much later. They have a woman display Electra Accessory too From new handlebar grips in such a variety of cute styles ☺. I also picked up 2 where foldable out of the way rear side baskets in white which blends perfectly with my white seat and the back Townie rear rack over the rear tire. Plus another bike bell because since they are so many motorists that do not obey traffic laws and come at times an inch of hitting you because of them running past stop signs etc,,, Any cyclist

Je Va

I called looking for a saddle for my new bike. They told me they had a 30 day comfort guarantee that if i purchased a seat and did not like it i would be able to return it. That is great because i hate wasting money. The people inside were very nice and were happy to answer any questions i had never seeming to just want to get rid of me like some other shops. I wish i had discovered this place before buying a bike from another shop. I would have preferred to give them my business instead.

Jesse Goodier

This is the best bike store in the area. They have a great selection from multiple vendors and they dont try pushing you to the expensive bikes. I test rode a couple bikes down the back streets. They were able to fix the issue on the bike I bought so I could bring it home with me in 10 minutes. Pro tip: if you go there on a really nice weekend in the middle of the day- it is going to be super busy. I went on a Monday after work and had a wonderful experience.