Apple Briarwood

Reviews 5

AA

Aaron Ferris

I am very disappointed in this store. I bought my MacBook two years ago. In that time, Ive gone through three chargers and am in need of a fourth. (I dont do anything special with them. My laptop is on my desk, the charger is stationary, but for some reason, the rubber coating on the wire breaks down after 12 months.) I went into the store and explained the situation. Of course, Im not under warranty anymore, but I was hoping that the technician I spoke with would understand the subpar quality of the chargers and give me another one for free. He didnt, and I understood that. Theyve got their rules and such. However, the way he handled it was not only rude, but insulting to my intelligence. The tech told me I could buy another for $61. I declined and told the tech that I would find a generic one because I had thus far had no luck with the Apple brand charger. He responded that I would not have "Apples stringent quality control." I showed him the frayed, disintegrating cord, and said that, given that this is the third time with this laptop, and it happened twice with the laptop I had before, I wasnt confident in the quality control. His response was, "Well, your computer is kind of old..." True, my computer is four years old, but the charger is less than a year old. I said this to him, and his response was, "Well, it could be your electrical outlets." I then explained that during this time, Ive lived in Europe, Asia, New England, and the Midwest, and it, therefore, wasnt a bad outlet—and its always the same thing: the synthetic rubber coating breaks apart. I didnt expect to get a new charger, but I did expect a little more than blame shifting. Apple makes shoddy chargers and doesnt stand behind them. (Google "Apple chargers break easily".) In general, youre paying double for the same hardware you could get in Windows, but in my time as an Apple user (since 1999), I always thought that was fair given that the software was developed specifically for that hardware and, therefore, rarely bugged out. Now, however, I pay $60-80 a year in chargers. Id have preferred the tech say "I know this is a problem we have, but my hands are tied because the warranty is up." I know Im not the only person with this problem. To try to claim it has something to do with the age of the computer, which is a separate piece of hardware or that it is the outlets fault is insulting to my intelligence.

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A

A Private User

Very upset with this Apple store. I took in my iPad that had a hairline crack (not the result of pressure or dropping it) and they gave me nothing but trouble. Before I visited, I reset my iPad (it had confidential business information on it, and if I had to send it in for service, which I was willing to do, I didnt want them to have that info on it). When I got there, the genius looked at my iPad. She first started interrogated me about how I cracked it -- umm, *I* did not crack it. Then she asked if it was my first and only iPad. I said yes, and that it was actually my only Apple product. She immediately got snappy and pointed out that I had an iPod touch registered under my name (implying that I was lying). Yes, but that was a gift that I gave to my girlfriend, so the iPad IS my only Apple product now. Then she started asking why I restored it -- thats none of your business! She then continued to examine it, checked it for water damage, took it to the back, came back in about 5-10 minutes and said Id have to pay to replace it. I was confused and told her that it wasnt my fault (yes, I understand everyone says this, but when it really isnt my fault, I shouldnt have to pay). She immediately replied with "Well, I wasnt there when you cracked it, so I dont know how it happened." Its one thing not to believe me, its another to be rude. I asked if I could send it in for service and she again said Id have to pay to replace it. I wasnt aware that the only service option was to replace it -- some politeness goes a long way. I ended up taking it to another Apple store who agreed that the hairline crack must have been a defect and replaced it free of charge. Much nicer service at that Apple store.

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A

A Private User

I purchased an iPhone 4s 3 months ago, and out of nowhere the battery life became extremely short and the mic did not work on phone conversations. A young lady at this store (quite young, with dark hair and lots of black eye shadow) took the phone to the back and after a few minutes came back and told me that the phone had water damage causing all my problems. I explained to her (100% TRUTHFULLY) that this phone had not come in touch with water. She spoke in a very condescending voice, even though I am quite familiar with iphones and have owned 3 generations of them. She did not check the mic until after I asked her if she had - clearly, she had no idea what she was doing. She spoke as if it was my fault that the battery was draining after 4 hours. I left very upset, and called apple service, they made me film with the phone to determine if the actual mic was damaged, which we found out it was not and on the phone I was told that the problem was with iPhone 4s version 5.0.1. which many people had been experiencing. A simple update fixed both problems. The PEOPLE AT THIS STORE NEVER CHECKED ANY OF THESE THINGS and had I been a naive customer, I might have thrown out 200USD down the drain, as they insisted that was the only solution. First time I receive such UNPROFESSIONAL AND RUDE service at an apple store.

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Wang Jun

Very bad service and rude staff. I stand in the queue for a long time. Later became to the 1st one. But this employee turned a blind eye on me. She preferred talked to the 3rd or 4th guys which behind me. I asked her but she gave me just "Wait, I know I know. stop calling me" with very rude attitude. And I waited for more than 20 mins. All the guys behind me walked in and got their services. I followed them into the store. But, this girl said: Go outside. Very very rude.... I was very sad. And all the guys behind me agreed that she skipped me very time. Even I think she may have a tendency to racial discrimination. In fact, not many people shopping inside, but those employees were chating together and not willing to interact with customers. Later one guy coming said he is the manager. But no apology!!!!! just say ok ok ok I know. Then nothing to me. I wont prefer this store at all. I dont understand why this Apple Branch become such as this way. Also I see so many people has the same feeling for this shopping. If all the branch do like this way. If all like this, we should sell this stock more soon. You see. No more innovations, no more good services. Only remaining rude services and Negative employees. Really disappointed!!!

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A

A Private User

I unfortunately came in to this location after having trouble with my Macbook Pro. It was shutting off randomly and eventually didnt even start at all, even when plugged in to the charger. After testing it with their worthless red cable, they stated that I needed to spend $135 on a new hard drive, because apparently mine was now toast. So, after allowing them to take a vacuum to my wallet and waiting for five days, my newly repaired Macbook was ready to be picked up. I picked it up and when I returned home, the same problem as before continued to occur. I returned once again to the Apple Store (30 minutes away), talked to another "genius" and he gave me the option of having them do a free 3-day check on my magsafe. which theyd probably conclude needed replacing too, if I wouldve blindly said yes. I declined, bought a new battery and adaptor with 14-days to return them, and figured Id test things myself. When I returned home, whaddya know, everything works perfectly fine with the new adaptor! They also always make you wait, even when you have an appointment. Oh yeah, heres a tip if you want to schedule an appointment or talk to a store associate on the phone...just continue telling the robot "I want to talk to an associate".

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