Verizon

Category:	Cell Phone Store
Address:	3128 Fairlane Dr, Allen Park, MI 48101, USA
Phone:	+1 313-271-9255
Site:	verizonwireless.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 16

Reviews 19

Stephanie Holik

I spent over an hour talking to someone about adding a line and getting 2 new Iphones....over a $1500 value. Appearently the agent I spoke with gave me wrong information, which happens...but the young long haired blonde woman was very egar to let me know. I thought maybe she would follow up with some options.....No. I was out of luck. Needless to say my family and I have been Loyal Verzion customers for over a decade. Not anymore...........Moving to AT&T. Once I stepped in the AT&T store I noticed a HUGE customer service difference. You can let your employee that represents your company know that because of her customer service you lost a good customer..along with my family and everyone I know. At least they WILL NOT be going to the Allen Park store!!! Thanks for the disappointment

Tony Vitale

After spending 40 minutes of the Sales Rep trying to upsell me on everything, giving me attitude or trying to make me feel small for only wanting my phone and none of their accessories, and finally trying to screw me over on the costs, I had enough. I asked for the manager, who also gave me attitude, so I cancelled my order and walked out. When right to the Canton store and got treated with expert treatment. The Allen Park store is just giving Downriver a bad name, will never go back! Honestly was considering cancelling Verizon all together, but instead decided to just find a better location that knows how to treat customers (rather than treating them like marks in a scam).

Rebecca Snarski

The customer service is absolutely horrible. I took my daughter in to upgrade her phone tonight. Yes it was late as In 730 i know you close in a 1/2 hour. While we were talking about what she wanted the guy said have you backed her phone up to a computer or iCloud and I said yes. He then proceeded to tell me he was not transferring any information because it was almost closing time. Umm excuse me? Thats cool I didnt need you to do it, but you didnt need to be so rude about it either! Even my daughter asked why he was so rude. Maybe Verizon needs to start a customer service class for their employees. Very disappointed.

Melissa Parks

Poor customer service with very little knowledge. You will have MUCH!!!! better luck just calling customer support! I wont be visiting this location again. Verizon---PLEASE TRAIN YOUR EMPLOYEES in both products/services as well as customer service. The staff was defensive when a had a legitimate complaint which is not the appropriate response. Instead they should be searching for a solution!

deborah sanchez

I came in yesterday with a phone issue 3 different Verizon departments couldnt diagnose. Chris B was incredibly patient/determined, and quite frankly shed a new light on the lengthy customer service process. Major props and thanks Chris for helping solve what seemed like the iPhone da vince code.

Rad Beth

Poor I tried to call over the phone about changes made to the plan and dude that answer the phone was super rude and lame and everytime I go there its a long wait and a wacky experience always trying to sell me stuff I dont need never trying to help me.

Wade Shoff

Was offered the Black Friday at another location. Came to this one because the other location didnt do the trade in in house. This place said I couldnt get the black Friday deal. Oh and I spent the whole day at both.

Ed Padden

Excellent service. I waited for about 10 minutes to see a salesperson. Adam took great care of me. I was out the door 15 minutes later with my new phone. Very quick and painless process.

Edie Wehrmeister

Walked in and was served immediately. Angel found what I wanted, compared two plans for me and downloaded the info from old phone to new one. Excellent service and very much appreciated!

Troy Bowman Jr.

They will tell you they have the product in store just to get you in there. They then proceed to tell you they dont have it and try to make a different sale. Complete waste of time.

Heather Olander

Excellent experience. Ali was more than helpful switching my plan over and explaining everything in detail. Very pleased

Kody Patrick

Very helpful, gave me a good deal and explained things very easily when it came to switching from Sprint to Verizon.

Riley Ketvirtis

I have never had a bad experience in this store. The staff is very friendly, and helpful. Just overall great

Beverly Rouse

Very helpful team at the Allen Park store. Thanks Kyle/Ally/Denis/Mike/Adam/Jason and Hussein.

Rodger Bird

A pretty good Verizon store. I have used them for the last few years now.

Samantha Kelley

Laziest most unhelpful people I have ever dealt with.