Sprint Store

Reviews 10

KA

Karrie Wulff

I wouldnt give this store one star. When we decided to get new phones, I wanted to walk in, pay cash for the iPhone 6 and just pay monthly plan costs. The manager was the one who helped us. He suggested paying monthly for the phone for two years and my bill would be 111.45 with insurance on both iPhones. I had currently had unlimited everything including data. The data was 4G up to 6 gigs and slowed to 3G after that. I was assured that this was the case with our new plan with Sprint. This , however, is not the case. I have had to call almost every month to dispute the overage on the data. I usually call the sprint store and they would take care of it. This time, Art, spoke to me and explained that I did not have unlimited data. I argued with him for a while and finally told him that he wasnt going to be able to help me but I would find someone who could. I then called Sprint directly and explained what happened. I was on hold for almost 30 minutes. In those 30 minutes, the Sprint store called me 4 times. I ignored the calls of course because I didnt want to lose my spot in line to speak with a manager at customer service. I explained what happened and they waived the overage fees for this cycle. However, moving forward we are capped at 6 gigs of data every month between 2 phones.... So, to avoid it costing me any more money, we have to use only 3 gigs of data per month per person on our plan. I am NOT happy with how this was handled and how misleading the man that helped us was. I was with Verizon since they took over Alltel. I should not have switched.

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SH

Sherry Lynn Regits

The service at this location is nowhere near what it used to be. Customer service. ??? They have no idea. Issues with my phone not charging which they said it would take 2 hrs to look at it. Not once but 3 times. The "tech" was too busy on personal calls. On the 4th trip to resolve this issue the tech was off the clock but still there chatting on the phone. When questioning why the phone couldnt be looked at employee became belligerent and when asked for a pen to write the employees name down the employee threw a pen and then a paperbpad at my son calling him bro.The manager told us to leave when I questioned the employees behavior. He then screamed at us to leave his store. I dont think he owns the store. Sprint should be ashamed of the employees at this location. I have never received this type of treatment at this location with the previous staff and. Ive been with Sprint for 10 years. Never again..

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KY

Kyle Meek

My phone was defected since I got it, and I finally had the time after 6 months to go in and talk to them. I got a replacement phone, the same one,but while they were trying to fix it before I got the replacement, I specifically told them to call me at a different number. They called it, but only to say that some of the software had to be changed, I said okay... Not ever did they say that they were going to reset the whole phone. And so they reset the whole phone. I had several paid apps that are now wiped because of that, other apps like ColorNotes with several important notes about work/school, gone, and a lot of other things gone. I am not satisfied at all with this Sprint store, nor will I ever go to them again for service.

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PA

Patricia pal

Omar was very mean and very rude. complying him that i appreciate him getting me with a smile after the ride store manager in woodhaven today and i dont know but he may of seemed pleaeent at first and turned into a mean person in 2 seconds. not helpful at all other people he works with seemed nicer and a little compassionate but Omar doesnt care about Sprint loyal customers. wouldnt even get supervisor back on phone since their in house phone or service center drops calls like Sprint towers. glad i will be enjoying a nice gold plantnium edge with verizon. and i may use this galaxy 5 to play my music is the only thing is useful for.

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SH

Sherry Bromley

Im not quite sure what to say now as I was just in the store recently to say HI to my guys and to get a little advice only to find that THEY HAVE ALL LEFT THE COMPANY!! I must say that one of the GOOD ONES is still there, hes the fella that fixes em and he KNOWS his job. Hes helped me many a time and I have ALWAYS been happy with this store and the sales crew that have moved on after MANY years of service will be sorely missed! Nick, Fariss, Rami, I know Cindy moved up northish.. but thank goodness we still have ED! Good Luck now with all they do.. Ill stay true to my store !! YOU ROCK ED! all my best! sherryb

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KA

Kasey Denison

Was having issues with a Samsung S4 and they rebooted it for me and I had to come back the following week for the same issue (due to the phone, not the service they did.) Ended up having to get a new phone but Kyle and Asa answered every question I had about how itd effect my bill and if it was the right decision to get a new phone. This sprint store is not the closest location to my home but Ill continue to drive to this sprint store above the others in my area. Thanks guys! :) Also there is usually VERY little wait.

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JI

Jimmy King

These guys are the best. I dealt with Omar back in March and he fixed me up just right. He made sure my phones were all activated with all my contacts and my email set up and even paired my phone to my car. I was nervous at first about switching over to sprint since I have been with Verizon for over 10 years, but because of Omars awesome service, it made me more comfortable.. I even sent over 3 other family members to go get new phones from Omar.. Thanks!!

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RA

Randy Babi

DO NOT GO TO THE WOODHAVEN STORE! For the person who said that this was not a real Sprint store, they are delusional. Thats like saying that Burger King or Subway are not real "brand stores". This store is the best in the area by far. They will always help you and treat you like gold. Nick, the store manager, is down to earth and very knowledgeable. Do not get scammed at the Woodhaven store. Go to this store and you will be happy you did.

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JI

Jim Koltz

This is a corporate store, which means they have access to everything needed to take care of your lines and wont try to jerk you around. The service here is also faster than most of the other stores in the area as the out-of-the-way location means there are not as many customers waiting in line. Take the extra five minutes to drive here instead of the store on the hill and you will save 45 minutes waiting for a rep.

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Brenda F

I felt some employees were not very knowledgeable, the rest were irritated to have customers coming in to bother them during quiet time. There was an exception, dont recall his name (it was during my 2nd visit of probably 5+) but he was very tall and knew his business (maybe the manager)... thats why I gave the extra star. Wont be going back after my new phone comes in.

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