AT&T

AT&T, 3963 Baldwin Rd, Auburn Hills, MI 48326, USA,

Category:	Cell Phone Store
Address:	3963 Baldwin Rd, Auburn Hills, MI 48326, USA
Phone:	+1 248-745-3806
Site:	att.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 7

Reviews 22

Michael LePage

This place defies intelligence. I went in to get a charger because mine broke. Was greeted as I walked in and just told the gentleman I needed a charger. He walked me over to the chargers and I picked out the one I wanted, then went to the checkout to pay and was told that I couldnt be helped because I wasnt in the queue. I told the gentleman I dont need help I just need to pay and he told me he couldnt help me, despite standing at the checkout register. I asked if he was kidding and he said no. So I walked out and bought my charger elsewhere. Clearly they dont know how to think at this ATT store.

Johnathon Ponce

Was told when I purchased my Galaxy s5 to not worry about the micro cover on the bottom. I was told that if anything were to happen to said cover that it would be replaced. Well, something happend to the cover and Att will not help and sends me to Samsung to resolve my issue. Samsung wants me to send my phone in... They said I wont have my phone back for 11 days??? Called Att customer service and was told I can trade phone back... But store will not help or do what customer support said??? I should have followed my gut and got an LG G PHONE.... Or stayed with Tmobile

Lisa Abbo

Customer service sucks, I walked in my phone wasnt working they guy told me, thats in head that my phone was just fine, didnt even tell me theres a warranty place next door, (thats connect to them ) they said its my battery to call in insurance. When I called warranty department from my phone they laughed and said its not the battery its the phone and the people where just being lazy and took advantage me to buy a new phone. Also when I spoke the manager barbie, she was worst then idiot I spoke to in person.

Kyle Maguire

Warranty department is completely useless! After wasting my time at the physical location, I had to call into AT&T to get my issues resolved! After calling into AT&T the situation was resolved...again visiting the physical location for the warranty department is completely useless! Do not waste your time! These guys are complete morons!

Nelson Moy

I had a problem with the national-level AT&T online/call center and bought a phone through an operator. I had a problem with my new plan and the people at this store were very helpful and resolved my issue. I will be back to do business with this store again.

Nirmal Sabu

I received great service from this location and the staff are really friendly and helpful. Even though I didnt get any device they answered most of my questions and gave a me the appropriate quote for a new line without any hassles.

Joey Tallmadge

the service reps at this location were very friendly, helpful, and knew the importance of how mobile communication and helped me to get back online fast. thanks att, you have a great crew at your south baldwin road location.

nirvik pravin

absolutely lovely and lively store! Nicholas Burns u were a joy to talk to ! extremely patient with me for over two and half hours and such prompt responses! thanks for the Bose speakers ..kudos to the store!

Briana Walker

Very friendly and knowledgeable. They offered some options but they werent pushy at all and they went above and beyond to make sure I had my pictures transferred to my new phone.

suhail arbani

Brendan, you are the man!!! The rep guys are very helpful, I had only one day left for warranty, and he replaced my phone on the spot. This is the best AT&T store in town!!!

Mahesh Kumar Kalikota

Dont go to this store..they will charger addition activation charge of $30 for new AT&T connection which waste not charged in other stores.

Robert Lewis

virtually impossible to talk to a human being when calling the store. i never succeeded. come on att... you can do better than that.

Jim Charbonneau

Must have been there at right time. No liners and everyone was awesome. Was able to get my warranty issues resolved

Dan Miles

Great store great customer service but a bit heavy on the sales push even after a basic no thank you.

Praveen Baddam

Worst service, better drive little farther and go to different store

Zachary Ludwig

Great service, cool tech and phone plans. Whats not to love?