United Wireless of Taylor

Reviews 5

JO

John Doe

The good reviews here must be fake as this place is definitely a scam. Took my phone in for a broken SIM reader and it took 42 days of getting screwed around for them to finally provide a solution (a refurbished S5, because they actually broke my phone even more), which they only did because I started recording my visits to the store. They never once contacted me about the status of my "repair," and each time I contacted them I would get false/conflicting information about the work being done, when it would be ready for pickup (After not being ready on the original day: "If its not ready by Monday itll be free!" It wasnt.), the actual location of the phone (they send it to Sterling Heights), etc. During one visit, after dealing with this shadiness for weeks, another customer and I began talking while waiting and I mentioned the terrible service I had been getting. Frank, of course, was not happy about this and threatened to call the police on me for "harassing his customers," all while calling me a motherf***er and telling me to "go ahead and call the Better Business Bureau" while claiming he "has Mayor Sollars in his pocket." I did call the City of Taylor about this comment. During the last week or so of this ridiculous experience, Frank (portraying this as some sort of favor) said his partner Ace contacted Motorola for a replacement since they broke my phone to the point where it didnt power on. At the store the next day, Ace was working and had no idea what I was talking about. Listen to all the bad reviews and dont waste your time getting conned. I may have gotten a (refurbished) replacement, but it took nearly 2 months of dealing with that greasy liar and showing him I wouldnt relent, as well as losing everything stored on my phone. EDIT: So I never actually used the S5 he gave me (went so long without my phone I had to make other arrangements) until a few days ago, my wife decided to upgrade from her flip phone. The rear speaker does not work, so we cannot hear it ring, or hear any audio through the phone except for calls.

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VI

Victoria Soter

Take your business elsewhere. I brought my phone here to be serviced because they were the only ones who would touch it. They initially told me it would take one day for the service I needed. It took me 3 days to get my phone back, the 2nd day they said it should have been there but they will home deliver it me and took my address down. They never showed up and when I went back they said my address didnt exist in their GPS. That is complete bullcrap. When I finally got my phone back on the 3rd day, the service was complete and correct but I could not get any signal (which had nothing to do with the service I required). They kept trying to throw free stuff in my face to get me to shut up and leave. I called my service provider and they did everything they could to get my phone to receive signal again, but there was nothing they could do. There was something physically wrong with the phone. I think it was the repair shop that broke it. My phone worked and had signal before I dropped it off to them;it did not and would never work again (according to my service provider) when I got it back. So I gave back the free crap (a couple of CHEAP chargers) and got my money back with little argument or conniving from the manager. Manager talks too fast and tries to charm his way into your good graces. If you dare to bring your phone in here for repairs, take whatever he tells you with a Jupiter-sized grain of salt. The rest of the staff seemed more like furniture than useful employees. P.S. Just because Im a woman doesnt mean I dont know what soldering is; at least I know it doesnt need to "dry" so says the B.S. manager.

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NI

Nichelleoctavia Washington

DO NOT GO TO THIS PLACE. I went in the store only to look into getting my screen fixed and was told the screen could not be fixed at all. Than I asked about a phone ( bad mistake). I was approved with their leasing service for $800. So I got a iphone 7 plus 128gb that JUNIOR said was worth $1200 but hell give it to me for $800 which I thought was a good price. I shouldve know he was shady because he said hell give me a case and a Bluetooth speaker for free if I get the phone. I did not get a copy of my contract, I did not even sign it, and he claimed the phone was new but I didnt even see him crack the seal on it. So the next day I went to the leasing people website and saw that my phone was not $864 but $980. I called the leasing people and told them that this was not the price i agreed to and was told that JUNIOR should of told me that its an extra %20 on the phone. So I told the leasing people that I wanted a refund abd they said just take the phone back to the business because there is a 7 day refund and I only had the phone for 1 day. When I got there JUNIOR told me I had to pay them $218 for a restocking fee of the phone so basically I had to pay them $218 to receive a refund even though I only had the phone for one day. Im going to go back to get the phone today only because I dont want to lose our on money. Im going to pay it off and NEVER GO TO THIS PLACE AGAIN!

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CA

Calli German

I gave this place one star because you cant leave any less. The manager was an arrogant man and when I called them because they shipped my phone to the wrong address 45 minutes away from where I live the manager repeatedly told me that they did their job by shipping out the phone and that he didnt understand why I was mad because their store does millions of dollars in business per month. So, I was out the $150 I paid to replace the phone and still have no phone and had to report it to the police and go through that entire situation. The funny thing is my husband updated our address with the same man 5 minutes before we filed to replace the phone so the fact that he sent it to the wrong address proves how reliable they are. Also, when you call Sprint to figure out the status of your new phone, they will tell you that the store is not a representation of Sprint and you should not do business there. The store managers excuse for Sprint telling me that he never filed my insurance claim was that Sprint cant get into the records of the store so they dont know what they are talking about. This store is the most stressful place I have ever been and I have two boys under the age of ten, so I know what stress is. The manager is the most rude, arrogant person on the face of the planet and I advise everyone to take their business elsewhere.

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DI

Diamond Jackson

This place definitely deserves zero stars. I purchased a phone in September of 2015. The phone was an iPhone 6plus and It was through AT&T. I was told to wait 7 days for the phone to be unlocked before I was able to get it activated. I waited and the phone was still locked. I went back and was told "oh no you should have waited 10days" so I waited another 4 days just to be safe, it still was on. I was told something else regarding waited longer until I finally was just like I want a refund. I then had to wait for the manager to come in who was out of time at the time. When he got back I came to the store receipt in hand and ready to go. I was taken through a fake refund process in which I never received my money back. This was over 800 dollars. I finally noticed that I never received it then I wads told to wait for a check to come in to the store. Now we are into the new year. I received a letter in the mail notifying me that the check that they sent me bounced. I was instructed to go to the issuing bank that told me that account has been closed. Im here today to get the check that they owe me, however I still dont know if I will get my money

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