Category: | Ski Shop |
Address: | 1160 Westfield St, West Springfield, MA 01089, USA |
Phone: | +1 413-746-4144 |
Site: | coloradoskishop.com |
Rating: | 4.1 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–5PM |
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Josh Palmieri
So im not one to write reviews or even care enough normally to follow through with reviews, but my last and final visit to CO ski was today. I have bought many snowboards, jackets, boots, etc over the years here and always had great above and beyond service. Today i went in to purchase snowpants for my girlfriend ($150+-) and a new Never Summer board ($500) for me, plus whatever other random gear i needed. Last year my girlfriend purchased me a $150 gift card online for Christmas and i was looking forward to using it on this purchase. Well i was informed my gift card card expired 1 yr after she purchased it (Nov 15 was purchase date) and further more i was informed that even if it was valid they dont know how to use them so i coulsnt use it any ways (even though this gift card was purchased on there website almost exactly a year ago). He offered to give me the wifes number so i could call her and make sure there was nothing they could do(apparently he was the owner but had to ask his wife even after MA passed a law saying no gift card can ever expire)...i returned my merchandise to the shelves and promptly left. I dont understand how you wont honor your own giftcard only to purchase much more merchandise on top of it. I drove to northhampton instead will never recommend CO ski to any one again i took the CO sticks off my board and gear. Im sorry it came to this and i hate to write reviews that are negative for small business but this whole interaction cost CO ski $1000 in purchases and im out $150 for a gift card that is 1 year on Christmas. Maybe new ownership?
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A Private User
I wish 0 stars were a possibility. Originally purchased because one of the salesmen was incredibly helpful. Despite the higher prices than online, and the poor return policy, I still wanted to contribute towards what appeared to be a local business. But after my experience has finished i have to say that the customer service here is absolutely unacceptable at the West Springfield location. Purchased a pair of boots to have them break hours later. Went to return the next day and the shop not only refused to issue a refund, but the manager was extremely rude and insulting. This is not how you treat customers by telling them to take their product and leave. I have never dealt with a more rude and unhelpful human being in my entire life. The manager has no concept of customer service, he only sees $$$. Ended up leaving EXTREMELY dissatisfied with a store credit. Ill be taking this to the better business bureau simply because of how I was treated by the manager. Take your business elsewhere folks.
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Tony Clementi
Very unhappy. Ordered a snowboard from them on their website. It took two days for them to send me a brief email saying that they did not in fact have the board in stock and that they had cancelled the order. Their website said this item was in stock. They had charged my credit card the moment I had ordered it however, then it took two days to inform me that the order was cancelled. Its been three days now and my funds are still not released and available. I had already received an order I had placed simultaneously from another company online before this company had even looked at their stock and responded that they were cancelling my order. Could take up to 5 days for a refund for something they didnt even have. Come on people, update your site and quantities, respond quickly and get on the ball. If youre going to compete with other online retailers that have figured out what quality customer service means then you have to at least try.
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Melissa Palazzi
I had gone to Colorado Ski in West Springfield to get my son a new snow board and then bindings and boots. The staff was so helpful and their knowledge about the products that they sell is impressive. I had the great opportunity to do business with both, Brian and with Chad on two separate occasions and they are both great at their jobs. Brian, whom I remember from last year, also sold us a snow boarding package that was perfect for my son, and he went above and beyond again this year! Chad was super with helping my son pick out the best bindings and boots for him. I enjoy doing business with Colorado Ski every time. The people there are amazing and they know their products and back them up. They dont just try to sell you something to make a profit, they want you to have the right items for each individual. I look forward to continuing our business with Colorado Ski each year. I will not go anywhere else!
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Mike Germanenko
Without a doubt Colorado Ski Shop is by far the BEST ski / snowboard shop in the area. The employees actually want to help you find what you need and give you the best deal. Theres no pressure to buy something or to buy the higher quality equipment, they strive to help you get what you need for what you can afford. Everytime I come with a question they have the answer, they dont mess around when it comes to their equipment they know it all. Some places give you a hard time when you bring in gear that wasnt bought there, but not Colorado Ski Shop. I stopped doing business with two shops already because they were trying to sell me a board because mine wasnt their brand, but I have never had that issue here. Plus they always do a phenomenal job waxing my board and skis. If you need a ski shop to do business with, definitely stop here first and you wont need to go anywhere else.
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A Private User
I pre-ordered a snowboard from this place two-and-a-half months ago and had to pay in full for the board. I was then called and told that they had allowed too many pre-orders and did not have a board for me anymore and that if I wanted one from them I would have to wait until December but there was still no guarantee they would actually have the board then... When I asked if the boards were given out based on when they were ordered I was told by one employee that "unfortunately they were not" and then told the next day by a different employee that they were. Colorado Ski Shop had my money for almost 3 months and failed to make the situation right as far as I am concerned. I am extremely disappointed with this company and will not be dealing with them in the future.
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Jim Lewis
I went online searching for Rossignol skis and several shops appeared. I opened the Colorado Ski Shop site and found the skis I wanted at 50 % off. After I ordered them I waited a few days for the shipping/tracking email. I received an email from Diane, a sales associate, and she informed me that the skis were at a different location and there would be a delay shipping them but they were working on getting someone to get them. Diane kept me informed through the entire process and the owner gave up half his day to go get the skis and have them shipped the same day significantly reducing the delay. I was impressed with both the personal and professional manner they handled my order. I would recommend this company to everyone.
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Toni Meurlot
I purchased a pair of Nordica Fire Arrow F3 W ski boots online, and Brian couldnt have been more helpful. Im an expert female skier, and knew my correct size, etc, but purchasing ski boots online was a new experience:} I had done my homework, so knew that these were what I wanted, but still had some questions and Brian was fabulous. Not only was he quite knowledgeable, but he also price matched the boots for me that were listed from another retailer on another website. Shipping was fast and the boots were perfect. Great boots, great price, and great service! Im very pleased and I will definitely pass the word along. Thanks again Brian and everyone!