T-Mobile

Reviews 6

RI

Richard Tran

I came in during early afternoon planning to check out the new phones and hopefully upgrade and also to make a payment. When I arrived there was one customer being helped. It looked like this person was switching from a different carrier to t-mobile. I had a feeling this would take some time. Little did I know that I would be spending an hour waiting for service. There was only one representative that was in the store. Im not sure if this would be the appropriate amount of staff for a Friday at lunch time. Typically people get paid on Fridays and want to do some shopping. And typically people who come around noon want to get in and out as quickly as possible. As I entered, no one greeted me. I then stood behind the customer who was being helped for about 15 minutes. The representative never acknowledged me. Not even eye contact even though I was standing right in front of him. I do understand he was assisting another person but it wasnt a constant conversation. The other customer was making phone calls to gather information to provide with the representative. While this was going on, the representative turned his back to the showroom and was shuffling papers around. I thought clearly he would at least acknowledge me and see what assistance I may need but he did not. At this point I started walking around the showroom looking at different phones. About 10 minutes goes by and another customer walks into t-mobile. He walks right up to the representative and they had a conversation for 5 minutes. After this I was pretty frustrated. Its been about a half hour and I was cut in line for assistance. I then walked back to the sales counter to wait to be assisted to make sure no one would cut in again. Still no acknowledgment of any kind. I could tell that the customer that was being helped felt bad for me. The store had a automated payment machine that was out of order. I couldnt even make a payment while I waited. After waiting an additional 20 minutes or so, I got fed up and walked out. There were several instances that the representative could have said anything to me. But he did not. This isnt bad service. This is no service.

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JA

Jane Cai

I walked in with my family on a Wednesday to ask about any promotions T Mobile had if we switched over from a different carrier. A sales associate mentioned that there would be certain promotions available on Friday, wrote those promotions down on paper for us, and told us to come back. When we returned on Friday morning, Yesmenia, an incredibly unfriendly sales associate told us the promotions written down no longer applied to our phones. When we expressed dissatisfaction regarding the misinformation, she told us to come back at 2pm when her manager Scarlet returned. Finally, we returned to the store for the third time when Scarlet was working. Not only was she incredibly rude, curt, and dismissive, she basically told us that we could accept what she was offering or go home. Scarlet and Yesmenia both raised their voices at us in the store in front of everyone. The whole experience was condescending and unprofessional. Im really disappointed with the lack of customer prioritization. I wont ever be returning to this branch location, even if it means driving further.

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PE

Perrin Duke

You get what you pay for. T-mobile is a crummy network. Pay the extra money for Verizon. LTE speeds are at least 2x faster everywhere.

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AD

Adrian Penido

Great customer service from Cory, and the other guys working with him.

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PA

Patrick M

Omg

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HA

Haitham M

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