Apple Boylston Street

Category:	Computer Store
Address:	815 Boylston St, Boston, MA 02116, USA
Phone:	+1 617-385-9400
Site:	apple.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 6

Jabed Mustafa

One of the managers name Telia is so rude....I had extremely bad experience today. Waited in line to get iPhone 6s plus gold. One rep told me that it was available and getting it from the basement. Then I was waiting for an hour, still the rep (Tim) told me that someone was looking for it to get it for me from the basement, and showing me on his (Tim) device that it was on process to get the device. Then I saw another Apple rep came out with Iphone 6s plus gold, but went to some one else with the device and then disappeared. Following that the rep (Tim) told me that the phone was already reserved. Which was really suspicious, may be then kept for some VIP person..... I informed that to the Manager Telia, but she was so rude to me. Did not even say sorry for the incident. In the meantime I got Iphone 6s Plus from the apple store, different color and then returned the device but that. But Apple rep did not reactivate my old 5s device. I thought that my old 5s iPhone get activated by the apple rep. but after leaving the store, I called my friend and found out the iphone 5s was not activated by the Apple rep. While returned to the store, the manager Telia did not say even sorry for that too. I have been a regular customer and visitor to this store for the last 7-8 years. Never had this kind of experience before, This manager Telia is so unprofessional.....and rude............

Stephan Dimitrakopoulos

i went to apple at this location and the worker there trys his best solving the problem. realized he does a poor job. saying i think i put the screws in the right spot. after he took out the battery and put it back in, now my phone shuts off (blue screen)an the turns back on, like what did you do because it wasnt happening before. and my phone was never opened before. why hire people that clearly dont fit apple material. i been constantly calling apple support. and didnt help either. Jayson is some apple technician im guessing hes the head but no (Steve Jobs)he said to call him back when an error occurs again. i been trying to reach him. an the line is always busy. is this how you do business. another thing too i never dropped this phone. why are there damages like someone had a hard time opening the phone. and i dont like how they take the items in the back. cause you dont know what there doing with it. come back out looking like Psyduck and confused like a slowpoke. i just wish apple really cared for its customers. stop causing us these issues. i swear once we bring our phones, macs, to fix a problem we have to bring it back again because something else is messed up. and they do it so you have to spend more money. i honestly thought upgrading to apple was a good idea. and i mean do i have to rate them. i guess ill give them a star.

Franco Vitaliano

I wanted to install a 3rd party SSD drive in my 2011 Mac Mini, so I first talked to an Apple Boylston St. store sales person to check if it would work. They said no problem, but also said the SSD should be installed by someone at the Genius Bar. I called the Boylston St. store once I received the SSD and again explained what I wanted to do, and also double checked to make sure a tech at the Genius Bar would do the SSD install. They asked me for my Mac Minis serial number, which I gave, and then was told to go ahead and book an appointment. I booked the Genius Bar appointment online, and in the comments box included the serial number of my Mini, as well as said that I wanted to have a 3rd party SSD drive installed. I showed up on Sunday afternoon, Nov. 2, 2014, at 1:30PM, Mac Mini in hand. It was a rotten, cold and wet day. The fellow at the Genius Bar didnt have a clue why I was there, and said no, he would not do it. So back home I went, Mini and SSD both in hand. To say that the Boylston St. store does not have its act together is an understatement. This was a total fiasco. I have been a loyal Apple customer for many years, and currently own an iPhone, two mac laptops, and several iPads. In an instant, all those years of Apple goodwill evaporated. Nice job, Boylston St.

A Private User

My husband & I walk into this glittery Apple store on Boylston to pick up two 3GS iPhones. Firstly, we had to spend around 15 minutes to get an employee(some of whom we saw chit-chatting) to assist us. Then, the very first thing the employee said to us when we said we want 3GS phones (& not 4GS) was: "wierd! thats really wierd! but ill get you what you want...." Im not sure why we didnt leave right then... however, she was back & then started activating the phones & charged $36 activation charge for each phone (now, my husband works for an organization which has tie up with AT&T and generally they waive this fee off) she mislead by assuring us, that if we call AT&T, theyll reverse this fee. Secondly, we were charged $35 tax on each phone which, again, we were told was standard. We found out later that if you buy the same phone from an AT&T store, you are charged only $9 as tax. So finally between me & my husband we ended up paying over $120 extra since we bought the iPhones from the Apple store & not an AT&T store (& this difference gets bigger for the 4GS) Anyway, my experience was horrible: either the rep had no idea of what she was talking about, or she was plain and simple lying to make the sale.

Anthony Heller

Great store - great staff. With one exception. I was looking at a stereo with another couple when one of the staff walked up to us. He must have been a manager because he wasnt wearing the typical colored shirt with the apple logo. The husband asked this guy if the stereo included handsfree talk with an iPhone. He replied that he didnt know the "functionality if the device." WTF? The store sells what, maybe 30 products and he doesnt know what they do?! I knew more about the product and I had been looking at it for all of 30 seconds! Dear Apple Boylston Street: its time for a staffing change - Im in the market for a new job!! Other than this one gut however, the staff was friendly, social and eager to help the customers. Me and another customer wanted to know what the Apple iPad cover felt like so a staff member ran and got an open one so we could handle it. I appreciated the extra foot work. The great thing is they were trying to start conversations rather than simply push products. I will definitely be back when I a: have more money, or b: am ready to apply for a job!!

Amel Arhab

I am an Apple brand but had a terrible experience at this Apple store. My screen cracked on my MacBook. First they didnt care whether this fell under warranty and just told me i had to pay the $500 for it. Then they said it would be 1 business day. Then it turned to 1-3 business days, Then 5-7 business days...unreal! Then they asked if it was backed up. When i asked if they could help me figure that out they simply didnt care to help. Throughout the service period, no one called me for status. I had to call 3 times and every time its like they had no clue what the repair was, how much longer it would be, where it was, etc. When i finally picked up my MacBook, the girl wanted me to sign ASAP and i said i had to first check that it was all fine. She sighed and said she had more customers to see. Once i made then payment i told her my service experience was pretty bad. She was very agitated and impatient and said they did repair it...what else could i ask? She could care less...Overall terrible experience. I will think twice before buying my next Apple product.