Sprint Store
| Category: | Cell Phone Store |
| Address: | 422 Boylston St, Boston, MA 02116, USA |
| Phone: | +1 617-747-1300 |
| Site: | storelocator.sprint.com |
| Rating: | 3 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM |
Location
Photos 1
Reviews 8
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Frolly Bobbins
Dropped off my phone about 6:15pm. Sprint rep informed me to come back in 1.5hrs. I came back exactly 1.5hrs later to find the store doors locked and all employees sitting inside. I asked if I could please have my phone. The reps mouthed the words "no" and "were closed". Long story short I asked the Manager Nick Campbell to please just hand me my phone even if it was not fixed, that I was told to come back in 1.5hrs but besides that I was heading out of town and not going to be in Boston in the morning. I stood on Boylston Street BEGGING through the window - if I could please have my phone. I felt like I was in the twilight zone. Mr. Campbell just repeatedly mouthed (through the glass) "I DO NOT HAVE ACCESS TO YOUR PHONE." I reminded him "Youre the manager"!? I felt like I was talking to the tin man. I looked around for a real human only to see a couple of sprint reps looking straight at me, laughing. So here I am waiting for the store to open so I can get on the road and carry on with my life. Im just grateful I can think outside the box and not have to work for a company like Sprint, be trained to be heartless and dwell in an environment run by the likes of Nick Campbell.
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S Setnar
I had an issue with my phone damage that I caused. I was in Boston on buisness and needed to get a new phone. I have been a customer for 20+ years and pay my bill in full early every month in addiditon I pay extra for the insurance. Spoke with Shawn. B very curtious and professional. I explained my situation and he directed me to the manager Stephan. G. He explained to me I was eligable for and upgrade if I sign a 2 year contarct. I told him I just wanted a replacement phone for know. He said he would do nothing replacing my phone. I asked why am i paying insurance and he said that you damaged it he will not replace it. Wow customer service..... NON. He stated several times if I sign a 2 year contract he would give me a phone (same price for folks walking through the front door). Folks this guy has no customer service and spoke loudly and was condescending. Well I did not sign a 2 year contract and paid full price for a phone that I am returning when I get home. I am taking a good look at verizon as well. Sorry Sprint will probably be going else where.
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Theodore DeBettencourt
My Android Samsung S6 broke - no worries it happens. Sent in for a replacement - thankfully I had insurance. Took a week to come. 3 hours to transfer over all my data and 2 hours to turn on. After those 5 hours I realized the head speak was broken. Called up they sent me a new replacement. 2 hours to turn on this one - then 2 hours to transfer all my data. Now this one resets anytime a video or gif is played. Called them up they Assurion said not their problem take it Spring store. Ride my bike over to sprint store (it start pouring on the ride over). Sit there for 1 and 30 minutes waiting for help. Get helped tell me to leave it there for 2 hours so they can see if they can get it to work. 2 hours later I come back and they said - yeah its broken... Said come back next week to get replacement they dont have any instore. I ask them to ship it to me they said no. Sprint - if youre going to have insurance company replace my phone and they do such a bad job Im moving to verizon. I cant wait for my contract to be up. Shame on you.
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A Private User
1st my understanding is this is complete sprint store in that that they can REPLACE phones,take phones in for service ect. I worked with a man named ERIC (glasses, black, soft spoken). He was knowledgeable, patient and polite. If you some how have a choice I recommend working with him. I went in without calling ahead and was helped within five minutes. My phone was shutting off on its own. I told them my story and they asked questions about the phone. They then charged my phone downloaded software that they thought would recreate the problem I was having in store. It worked. The phone shut off with in 30 seconds of running the program. They then replaced my phone immediately. I was within one year of purchasing. and did have insurance. I do not know if they would have replaced it without insurance. This is only one visit and I was in a good position for them to help me. I got a brand new phone at no extra cost. So my review is skewed but I wanted to post about my good experience.
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A Private User
Took my phone in here for service. Because I had talked to the customer service people about the issue for half an hour the night before, I knew that I should dread the words "hard reset". The counter lady asked if I consented to a hard reset if necessary, and I said "no, I have a lot of notes and other data on there that I do not want wiped". After being promised 15- 30 minutes wait, with no possibility of an unconsented hard reset, I proceeded to wait for 1.5 hours, and got my phone back wiped. I would have lived with the phone not working so well rather than have it wiped. I would have taken the phone home, hand scrawled all the data, and taken it back tomorrow... I was not given these options, I was given an empty phone. Very dissatisfied, thinking seriously about finally jumping ship back to AT&T.
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zak peloJoaquin
Came here to get a phone (under contract, insured) replaced, per insurance. Was 1) told that the phone wasnt covered [wrong], 2) staff then pretended to cut us a break and replace it [uhhh, you mean like my insurance says you will?], 3) they did not issue a loaner phone despite the defective one being largely useless [a $700 phone that cant take screen input? sounds handy!], 4) when the replacement phone came in, they never notified us. We had to call to find out. At best, incompetent. At worst, intentionally deceptive. Unable or unwilling to fulfill contractual obligations, it amounts to the same thing.
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B Hoste
My family and I were on a working vacation in Boston, my sons phone would not charge. The clerk got the phone to charge but told me the power button was not working and he would submit a ticket for that. He told me it would be 30 mins to an hours, I told him no problem and we went to lunch. About 45 mins later I received a call that my sons phone was ready. To our surprise they gave him a refurbished phone on the spot, which was a good deal because his phone was far from new. We left there happy. They were very friendly and honest, it was a great experience.
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A Private User
I have been a sprint customer for 8 years, and the boylston street store is the best for knowledgeable and experienced personnel who work efficiently and dont give you a hard sell. The general manager is exceptional for solving problems and making sure you are greeted when you enter and a thanks for coming at the end. I live 10 miles away north of boston, and even though another store is nearby in saugus, i go only to this location. its worth the $3.50 toll to get competent sales and service with no bull.