Love Couture Bridal

Reviews 3

JE

jessica roberts

Ruined my entire bridal experience. I got engaged in February 2016 and I was over-the-moon excited...but then in March my mom was diagnosed with very advanced ovarian cancer and everything changed. I was not really in the bridal mood when I arrived at the store, I was also slightly emotionally fragile because well, my mom wasnt there. She had planned on coming but when the day came she couldnt get out of bed. I told Candy, my consultant, I did NOT want to buy a dress that day, that I didnt feel comfortable buying a dress when my mom was not there-I was simply there to try on dresses and should I like one of Hayley Paige gowns I wound certainly come back to the store and purchase. She nodded and listened-but deep down she really just wanted to make the sale. I tried on a few dresses but one really struck me, the one I had been looking at for almost a year (pre-engagement ...we all do it). I loved it. Candy could tell there was some hesitation there but she persisted "Facetime your mom"..."once your mom feels better she can come here to see you try it on during your first fitting"...."today is the only day you will get 10% off your dress, you dont want to miss that opportunity"...."doesnt your mom want you to choose a dress that you love"....ON AND ON. After much persistence I purchased the dress-my mom paid for it via credit card OVER THE PHONE. It made me sick to my stomach. The next day I did not feel right at all about my decision and I called to cancel the order. I was on the phone with the front desk girl, explained my situation...my mom has cancer, I dont feel right about her not being there....etc. I get put on hold and Candy comes back on the phone-Im sorry Jessie but dresses are final sale once processed. About a week later I get a call from Candy stating they needed to special order my dress in a split size because my measurements are not of typical sizing. She told me they needed to order a 6 on top, a 4 in the waist and a 10 on the bottom. I said "I thought you already ordered my dress...thats what you told me when I tried to call and cancel"...She explained that "processed" and "ordered" were two different things. Im sorry-I didnt like my experience before but I thought perhaps I was being sensitive due to the circumstances but now I know she was just looking for a sale and has zero regard for my actual needs and feelings. Few months later-Ive decided I dont really love my dress, probably more due to the experience rather than the actual dress and maybe an overskirt for my dress would change the look for the ceremony. Since Love Couture is one of the only places that carries Hayley Paige gowns I called to ask if they carried the overskirts. I ONLY wanted to try them on there-never in a million years would I give them any more of mine or my mothers money. They put me on hold and Candy comes on-"Jessie we do have the overskirts here in the store...I can also order a few for you to come try on. I have to tell you-Im not sure we will have the overskirts in the store for a long period of time so if you know which one you want you should come in soon"...I told her I wasnt prepared to come in until October when my mom was through with chemo and she insisted that I should then PURCHASE THE SKIRT OVER THE PHONE AND THEN WHEN MY MOM WAS FEELING BETTER SHE COULD COME IN AND SEE ME TRY IT ON. wait, what?! I said "Candy-I cannot purchase another thing from that bridal shop without my mom being there-I already told you that and Im unwilling to purchase something I"VE NEVER TRIED ON". So now we are here-present day and I just picked up my Hayley Paige gown. Its too SMALL. I told Candy when I went in there to try it on that it was snug around the hips. She assured me the seamstress would be able to take it out a few inches. I do not believe a single word that comes out of that womans mouth. This is to be determined as I have an appointment with a seamstress/tailor next week. Something tells me its not going to be as easy fix as she stated.

HE

Heather Weismiller

So after reading a few reviews that were iffy and made the shop sound almost snooty I decided that I felt like baking and made pumpkin spice cookies for the ladies at Love Couture Bridal. Can I just say that idk if it was the cookies but everyone there was super nice. The boutique was clean and bright and honestly it was my favorite bridal shop ive been to. And Ive been to 5 others. There were a few or more rows of dresses on display in the boutique including their trunk show pieces and then the rest of their stock is in the back and they pull dresses for you that they think you may like. I told her my budget and she was very respectful and even tried to steer me away from gowns that were not within my budget. I picked a bunch of dresses from the racks and we decided to try those on before finding others. My girl was Lalique and she was so patient and kind. I like everything. Ive loved at least one dress at almost every boutique but had a hard time finding "the one" dress and she didnt seem annoyed or frustrated at all. If I didnt like a dress we tried on that was fine, on to the next. Until I found it. A beautiful Etsy-like Love Marley gown with a cathedral train. Wow. I had actually gone to this boutique to try on a totally different WTOO dress that they ended up not even carrying and Im so glad b/c I found an even better dress. I had also heard through reviews that this boutique raises the gown prices (which from my gown research is not true) If they do its only by a hundred dollars if that. Lalique offered me 10% off if i ordered in the next few days which takes care of the hundred dollars anyways and basically makes it a trunk show price. She made buying an expensive gown so much less stressful. She answered all my questions patiently about alterations and made me feel super comfortable and was very reassuring while not pushy at all. I really felt like she cared about what I wore on my wedding day and how it made me feel. Thank you so much Lalique! I cannot wait to get my gown in and go back and put it on! Thank you for the amazing experience Love Couture Bridal!

KR

Kristy Brad

I chose Love Couture Bridal because of the great reviews and ratings; I wanted a quality dress and experience. My Mom and I were thrilled with the saleswoman who sold me my dress and veil. It was a Sareh Nouri soft trumpet with scalloped lace. I would only purchase it if a noticeable seam around the waste could be removed, the eyelashes on the lace could be removed, and the lace on the veil would match that of the top and hem of the dress. The saleswoman called the dressmaker directly and pulled her manager over while my mom and I were standing there to give us assurance that these alterations could be made successfully. When it arrived, the dress not only still had the seam, but the lace was also completely tucked in on the top with no scalloping whatsoever now, and the hem lace had jagged edges where the eyelashes had been cut off. Furthermore, the dress was far too long, the lining was inches longer than the dress, and one side of the dress was longer than the other. It was incredibly disappointing to me after paying thousands of dollars for the dress and knowing I wouldn’t have time to order a different dress if everything couldn’t be fixed. The seamstress could not fix the seam as had been promised, so they sewed a line of fabric around the seam to try to hide it. I was told lace never looks good when the eyelashes are cut off – something the store neglected to tell me originally. They agreed to put scalloped lace with eyelashes back on the top and hem, but Love Couture wanted to charge me ~$400 for backordered lace. When I was appalled at this request considering how much I had already paid and what had been originally promised, I was told that it was my “choice to look at it with a glass half empty.” We discovered the week before my wedding the new lace didn’t match that of the veil, causing another fiasco. In the end, the lace on the veil/top of the dress didn’t match the lace on the hem, all the lace had eyelashes, and the seam hadn’t been removed.