Couture By Posh Bridal

Reviews 3

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Adrienne Embrey

First, let me say that I typically do not write reviews, but if I feel so inclined to do so, its because I had an incredible experience with a business and I want to be sure to give credit where credit is due. If I have a bad experience with a business, I always give them the benefit of the doubt. Maybe they just had an off day. But let me tell you, unless Posh has been having an off MONTH, they are subpar in customer service and salesmanship. I have been a bridesmaid in 7 weddings to date and NEVER, have I ever, had so many issues dealing with a so called "upscale" bridal boutique. I receive better service at McDonalds. For the current wedding Im in (2 weeks away, mind you), it took a total of 5 phone calls over a 3 week period (4 from the bride herself and one from me, the MOH) to FINALLY get someone to tell us when the bridesmaid dresses would be in. When we initially ordered them way back when, the shop said, "12-16 weeks but they usually arrive on the earlier side." Well, we received ours at the end of week 16. Each time we called to ask for tracking, the best they could do was say, "Looks like theyve shipped (on August 20). Well let you know when theyre in." But they were unable to track the dresses while they were in route. So apparently it took 18 days from ship to arrival? Somethings not adding up. I order my toilet paper from Amazon and receive tracking information, apparently its not the same for an expensive dress. Give me a break. And when I called and left a message for the manager, I told her to call ME back, not the bride. She had been strung along and stressed out by them far too long. But no, they ignored my request and called the bride, who then frantically called me. The lack of customer service etiquette is reprehensible. Also, the bride requested IN WRITING that as soon as the dresses came in, they were to be overnighted to the select bridesmaids who reside out of state AND since Posh was sending them, the bride wanted to receive tracking. Well, guess what? They ignored her email and decided to send ground. How did we find this out? The one bridesmaid living in Seattle had to email the shop asking where her dress was and the manager responded and stated that unless requested, they dont do overnight shipping. ARE YOU KIDDING ME. So now two bridesmaid need to have rush alterations ($$$). Fantastic. Posh isnt paying for it nor receiving money from it, so why should they care? Oh, thats right, they dont and theyve made that quite clear. Another thing, when I received an email from Posh on Friday the 9th; stating that my dress was ready for pickup, they ask that I please respond to let them know when Id be coming in. I responded within 20 minutes and said; Wonderful, Ill be in on Monday shortly after opening. Welp, received no response (even though they were open all weekend) and on Monday, discovered they were closed. I actually laughed. Was I on hidden camera? They have done nothing but made this entire process miserable and have shown no interest in righting their wrongs. They seem to have an Oh well mantra. Do yourself a favor and visit Icon Bridal and Formal in Darnestown. Its the sweetest little bridal boutique. Ask for Connie. Unlike Posh, they have a 5 star rating.

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Andrea Dorsey

I never write reviews, but I felt obligated to based on how bad my experience was. To be completely honest, my overall experience with this bridal salon was terrible. I made an appointment and when I arrived not a single person greeted me. Me and 5 other bridesmaids waited at the front desk for 15 minutes waiting for my consultant. When she finally arrived she failed to introduce herself and just brought me to the back with a heavy sigh. She did not ask me about my engagement , my fiance, or my wedding. She told me to "look around and see what you like". I felt so neglected, and my bridesmaids were furious. Even though the appointment was impersonal, I ended up finding a dress I loved. My mother wasnt able to make the appointment so I wanted to facetime her and show her the dress. My consultant told me my time was up and that she had to leave to pick up her daughter. From the beginning, she did not tell me how long I had my appointment for, so how was i supposed to know?? I had to rush out of my dress, and never got to facetime my mom to show her. It was heartbreaking. I ended up getting the dress because i did truly love it and the price was perfect, 900$. I had to get the dress hemmed, added in cups, and i wanted a belt sewn on. When my dress came in i was SO excited to get the alterations done until......... they told me those 3 simple things would cost me 600$. WHAT!?!? I was dumbfounded. I could not believe it. The alterations would cost 2/3 of my dress, which they failed to tell me at my original appointment. I was teary eyed at the fact that I was going to have to go over budget and find a way to make it work. The store owner Tizra saw I was crying and said, "there is a liquor store across the street to help with that" EXCUSE ME. What terrible customer service. I couldnt believe it. When I had my alterations done the bustle was awful and was way too complicated to do. My maid of honor could not figure it out on wedding day, and I was unable to even use the bustle. What a disappointment. Finally, I ordered a veil from them that included a blusher. when my veil arrived there was no blushed attached. So they sewed it on in front of me at the front desk. I paid 200$ for the veil. WHAT A JOKE. Everything about this bridal salon was EXTREMELY unprofessional and my experience was one that i NEVER want to have again. I dreaded every time I had to go to get alterations done or pick up something. It was truly awful. i would never recommend this place to anyone, for the plain fact that the customer service was horrific. And its obvious that I am not the only person who feels this way based on other bad reviews.

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Irene Elias

Perfect! My daughter and I started our wedding gown shopping just by browsing. We made an appointment at Couture By Posh Bridal where she tried on a few gowns, and fell in love with a specific style; specifically two she liked. We was told there was a trunk show at the Urbana store, Posh Bridal, for the designer of dress she loved. They told us the dresses she liked in Gaithersburg could be brought to Urbana for her new appointment to compare to the trunk show. We were informed the gowns in the show would not be available for the public until the following year; we were so excited we went with family and friends. My daughter made her final decision a beautiful one of a kind Essense of Australia trunk show gown. We ordered the dress and it came in the time frame promised. Back at Couture by Posh bridal in Gaithersburg, we fell in love with Sorella Vita bridesmaid gowns that were the perfect color she was looking for. Again, they came in the time frame promised. Also, we ordered bow ties for the groomsmen, through Sorella vita, that matched the bridesmaids gowns exactly. I found a gown for me which Tirza, the seamstress and owner, altered it beautifully, and gave me ideas to make it even more special. Tirza added beading to the V neckline of my dress which turned out to be just what it was missing. I came in for multiple fittings to make all the adjustments to fit me properly. The flower girl dress was also accessorized by Tirza to match the bridesmaids which was so adorable. We also were able to purchase a beautiful tiara, earrings, and bracelet that matched the gowns so well. We are so grateful for the outstanding job from Couture by Posh Bridal and the work they did, and an extra special thank you to Tirza and Olyvia!