Fix My Phone

Category:	Cell Phone Store
Address:	5100 Buckeystown Pike, Frederick, MD 21704, USA
Phone:	+1 301-668-6098
Site:	fixmyphonemd.com
Rating:	3.2
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 12AM–6PM

Location

Photos 13

Reviews 9

Rebecca Dees

I went in to get my week old brand new Samsung Galaxy S7 screen fixed. Not only did they quote me a different price then charge me a higher price when I went to get it done but also had completely different time ranges for it to be fixed. I have a very busy schedule, time is always restricted. With all of that aside, they fixed my screen but not a week later, the back of my phone came off and my battery was warped. I eventually took it back to the store and told them what occured. Im assuming he was the manager, but after explaining to him what happened and the strange time line/obvious correlation between getting my phone "fixed" and the back and battery not working, he literally argued to me about how it couldnt possibly be their fault because they just take the battery out and put it back. As a manager myself, to argue with a customer is absolutely appauling or poor business management. After agrueing him for a good 10 minutes, he said he would give me a discounted rate to fix the problems for my phone. I agreed due to just needing to get my phone in a working condition and to get back to work. I bring my phone in 5 separate times for them to switch out the warped battery to find that each time the battery, that I waited for them to order each time, was defective or didnt work on my phone. After the 5th one, Emily called her manager to find out what to do and trouble-shoot the issue. He said to try one more thing, to clean the port with alcohol, and if that doesnt work, that they cant do anything else. So not only did they break my brand new $800 phone but they charge me $200+ more to do so. To add insult to injury, the manager never contacted me even after stating to his employee that he would and continued to deny any responsibility toward damaging my phone. Emily is the only good point to this store, she tried her best to only have her hands tied by the manager. This store is a borderline scam and a mockery to the business world.

Alexis Crutchfield

My sister, mom and I went in to get my sisters phone fixed. When we went in and asked the gentleman how much it would cost to get an iPhone 6s screen repaired. The man said the price of getting my sisters iPhone 6s fixed would be $149. My mom was a little upset because the last time my sister got her phone fixed it was only $90. But to be fair it was an iPhone 5s, so different phones cost more. Understandable. So we left and tried the mall to see if maybe we could get it cheaper. That ended not being the case. We came back to this store and the my sister stood outside knocking on the door for 29 mins and no one would answer. So we assumed he closed 30mins early. We decided after we got dinner to go back and the man was helping another costumer and told her if she came back later this week hed give her $10 off. Ok awesome. So we came back as my sister gave him the phone that gentleman next to him said that will be $220. Wait what? Thats not right. Yup $220 he is charging me. Yet my mom sister and myself all told the man multiple times in the beginning it was a 6s. So we now have to pay another $71 to get it fixed. I understand that it people make mistakes but thats a scam. We came to you 4 times and 3 of the 4 times the price was $149. So why would I pay more? Thats crazy. Bottom line if you have an iPhone take it to Apple. The repair for a iPhone 6s screen is $129.

Heather Schild

Went in today to get my cracked screen fixed on my iPhone 6, I had no hope for my phone as it was pretty bad. It was pretty desolate in there but a man popped out from his back office, gave me a price, ran my card and said 20 mins or so and it should be ready. We were in the area for about an hour or so, so we just came back in and sure enough it was done and ready for me waiting! He even put on a tempered glass screen for me for a little bit more. It was a completely painless process, the store was neat and clean and the people were friendly. I would definitely recommend for cell phone repair!

gabrielle lampkin

The owner of this store Basheer is a fraud. Took my phone to get the LCD screen fixed and paid $230 for them to not install it correctly and had to come back and get it fixed again. A few days later the problem comes back and then as im scrolling down my LCD cracks again in the same spot where it was loose to begin with. After talking to basheer he informed me that bc it had cracked the only thing that he could do was replace it at a discounted price. And that it was my fault that the crack happened. Dont ever use them for services

Steven Swint

Had them fix an iPhone 5s screen. Found out it was one of the owners but yet 2 months later the screen just falls off. No cracks or damage to the phone, screen became unglued. Took it in to the store the next morning and was told to basically kick rocks. Went back to speak with a manager who was not available. Gave them my contact info and no response. Dont waste your time with a "30 day" warranty especially when the service done is horrible to begin with. Go see CDC Cellular Repair Services,LLC on Industry Lane.

Summer Girl

Glad to find about this place. Needed it to get my phone screen replace and was refer to Fix My Phone. It took them less than 30 minutes to get the screen replace with a brand new one. I couldnt have been happier. Phone works great and I didnt have to spend some crazy amount for it. Great price and good friendly staff. I will recommend Fix My Phone to everyone who needs help with any of their devices. Thank you Fix My Phone

Corey Lebedda

Great Great Great service, super quick and great people to work with. I went down the street to a guy who didnt have the screen for my iphone 5 after I shattered it and he didnt provide me with much help or if he could help in the future. On my way home I passed by these guys and it was the best decision I made. They had the parts, said come back in 40 min and it was brand new, and no issues yet. Highly recommend them

Esther Navarro

simple caring knowledgeable great are not the sexiest of words to describe some thing but they are the words that best describe my wonderful experience with "Fix my phone." they were less expensive than verizon and apple as well as less crowded than both of those store too. side note, they have the best screen protector for people who like to look over your shoulders and onto to your phone.

Bilal Khan

FIX MY PHONE is a life saver! Brad is awesome. The service is on point. The prices are worth it. Id rather pay to fix my phone than to buy a brand new one. I send all my family and friends to these guys cause theres nothing like it. If your phone is broken in any kind of way, go take it to these people.