Verizon

Category:	Cell Phone Store
Address:	21040 Frederick Rd g, Germantown, MD 20876, USA
Phone:	+1 301-515-2300
Site:	verizonwireless.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 17

Reviews 16

Maddie Schinosi

After having a horrible experience with the Shady Grove Road location (they pressured a family member into getting a smartphone that he didnt want by saying that Verizon no longer sells flip phones, the type of phone he was seeking, when that is plainly not true)...I, being a long time customer of the Germantown Verizon store contacted them and spoke with a very nice gentleman named Robert. He kindly agreed that this was horrible service that we received and spoke with his manager to remedy the situation. I plan on coming into this specific store to make an exchange as well as get an upgrade for my own cell phone. After this conversation, Im very much looking forward to it and sincerely appreciate the help and concern I got over the phone. Ive always highly recommended Verizon with their many selections, helpful service, and great plans/prices...and I will continue to recommend this store with more fervor! Thank you Robert and thank you Verizon Wireless Germantown!!

Larry Williams

Ive been a long-time Verizon customer and this location has been my go-to for years to pay my bill, upgrade phones, buy accessories, etc. I have always found the staff helpful and general knowledgeable but on the other hand the wait time for service is outrageous. I just dropped in this afternoon to upgrade my phone and was told it would be 20 minutes as there were only two people in front of me. 45 minutes later I was still waiting and the couple in front of me were far from finished when I decided to leave. This is far from a unique experience. In fact, its typical. Fortunately, Ive learned that theres a store even closer to me so will be going there from now on, and if I end up wasting half a day for service then at least i wouldnt have had to drive so far!

Michael Schwartz

Ive got a love hate relationship with Verizon. I love the quality of their cellular service but I hate the prices. They keep changing their pricing structures and its rarely to benefit their customers. The store set us up with a phone but when we got home it wasnt activated and I had to spend almost 15 minutes on the phone getting it resolved. That was the first time it ever happened but hey, it shouldnt have happened at all. Oh, and dont ever buy a screen protector there. $25-30 bucks for a piece of glass is an absolute rip off. IMO.

Steven Easley

Been a Verizon customer a long time and remember when the place was just horrible. The it got better a couple of years ago. Went in March 2017 and it is back to horrible again. No one greeted me, then the clerk really did not know the products telling me things I knew was not true. Whoever is managing the place has drug this store back down to one star or less. Go to the next store and pass this one up. Too bad, so sad.

Scott Slaughter

I was very happy with my experience at this Verizon store. The reps name was Courtney, and she was a delight. I have been to the store in Frederick several times and I much prefer this one at Milestone. Good people there.

Holly Williams

Horrible service I should have stayed with att I have a phone that doesnt work and have to wait for a replacement and cant even upgrade what am I paying for unless people who cant do anything

sean chaffman

Visited this store during the whole "Note7" exchange. Reps were less then personable and seemed to hate their job. I would make the drive to where people are nicer, ie, Frederick.

Annette Boxley

I needed my phone set-up and I had a excellent experience with the representative named Mike. He was fast as well as nice. Love the people who worked at this Verizon.

Julio Villanueva

Great store with a big variety of gadgets, phones and tablets. Only disappointment is the waiting. Theres always a big list of customers in front of you :(

Ronal Simon

Sesar was very helpful greeted me at the door and took my iPhone 7 pre order quickly. Very good service store looks very good!

Travis Verner

Way better experience than the Rockville location I went to. Doug, you the real MVP.

Joseph Israel

The agent of this store was helpful enough and welcoming. Will recommend

bryan phukan

Nice service and support. Very helpful if you have a disability.

Mike Bailey

Ive always found this store to be somewhat plastic

Karim Baz

Nice store but not enough parking