Berlin City Nissan of Portland

Reviews 4

JA

Jay Scott

I have serviced several vehicles at Berlin City Nissan over the span of many years. I credit their service with having kept my vehicles in superb condition. They have always made always dealt with me fairly, and have provided sound advice over the years. They usually give me a diagnosis of my vehicles current condition, but also allow me to make decisions regarding other problems that might be showing up during their evaluation. I believe that they give me advice about "nipping problems in the bud" that has kept potential problems from arising. I have never felt any pressure to do more than I am willing to do. I also have always believed that they are working in my best interests. They go out of their way to meet my time constraints, and they are always coming up with ways to save me money as well. Now that they have loaners, a complete detailing service on the premises, and they also can obtain tires so that going to Berlin City Nissan is truly "one stop shopping." I have had two service visits recently--one for each of my Nissan vehicles. The services were finished in a very timely manner, and my vehicles were given a complementary wash and were ready to go very quickly. There are two "pluses" in dealing with the service department. One, of course, is the quality of ther service technicians themselves. All I can say is that I have never been let down by the quality of their work and their willingness NOT to do what doesnt have to be done while simultaneously pointing out potential problem areas for me to think about. The second plus is that the Service Manager--Stacy Dalphonse--is about as nice a person as you could ever ask to meet. She is incredibly knowledgeable about Nissans and has given me countless pieces of good advice over the years. I really appreciate the way that various money-saving alternatives are brought to my attention before I decide on a strategy for repairing or maintaing my vehicles. She is courteous and helpful to the max. Matt and the rest of the service team are equally as conscientious and competent. I trust these people, and over many years I have never been disappointed. My recent services were relatively routine, but the service is never just routine. It is always exceptional. In addition I have purchased several vehicles from Berlin City Nissan. Despite the fact that I would aways have my vehicles serviced here, I am prepared to purchase a vehicle somewhere else if I receive a better deal. Dana, Ricky and the rest of the sales staff went out of their way to make me a very fair offer on a new vehicle this past May, and so I once again purchased a vehicle from them. The entire sales team seemed to treat me fairly and with respect--not something you always find at a dealership. Obviously I am pleased with Berlin City Nissan, and I highly recommend them to other Nissan owners.

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AN

Anna M

Berlin City Nissan may be about the WORST car buying experience I have ever had. Nick and Chris were smooth and helpful at first but as soon as the car was driven off the lot, thats where it ended. First off, couldnt use the pre-arranged financing we had. Fine, whatever. They matched a decent deal. But they repeatedly assured me it would be fine that I was buying out of state.They had someone who would specially fill out the RMV-1 form I needed for Massachusetts. Bullshit. No one ever explained that I would need to provide them proof of insurance before they sent it out. So a few days later I call them, when theres still nothing in the mail, and they fill me in. Oh, and they didnt keep copies of my license so they needed those as well. Fine. I had arranged insurance. It was settled. They sent out the form soon after. Except, after all that insurance bs, there was no stamp on the form!!! So I go to the rmv and they tell me they cant do anything until I get a form from my insurance company with a stamp on it. Ok, now Im annoyed as this whole process was already held up by insurance but fine. I deep breathe and go back the next day with the extra form. To which they tell me that the way the original RMV form was filled out, I NEED to have my co-signer on the insurance as well. So I have to waste another day and add my fiancé to the insurance. This is the 4th or 5th time going through this car buying process and it has NEVER been this terrible getting the information sorted out. My plates from them are up on Monday and I can only hope and pray that the next time I go into the RMV things will be finally accepted. Just the worst worst worst. They get two stars because the car was a decent deal and like I said, the sales guys were nice enough at the beginning, but this hassle trying to register the car has me ready to just return the damn thing. I actually wish I could. Just save yourself some time, energy, and stress and do NOT buy from them if you live in Massachusetts.

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RD

rdaudie

I brought my car in for a state which at berlin city because they do their state inspections for free and its a great way to save $20 bucks. I had done it last year with no problems at all went back again this year and it was the complete opposite unfortunately. This is not a attempt to get back at them because my car didnt pass inspection this year, so lets just clear that up right now. The 1st problem was it took forever, I had made an appointment so I wasnt just showing up expecting to be taken right in. The problem was they locked my keys in the car! They had to fabricate a key so they could unlock my car. They didnt even give me the key they made for my car as like a sorry we made mistake gesture. I wasnt impressed with that. When they finally got me out of the waiting room to tell me my car failed inspection they went over the 3 issues that caused it to fail. The drivers side floorboard was soft, the exhaust was missing a catalytic converter and the front blinkers are red. The car passed last year with the same front blinkers and the same exhaust which is custom and its not like i have a huge piece of exhaust missing when they said missing cat. Why would I even have red front blinkers, makes no sense. This is where the second problem occurs. Both of the people working behind the desk tell me that the blinkers are orange not red like the inspector had stated so why the hell is he failing my car for that if the people that dont even work on the cars sitting behind a desk can tell what color they are. Theyre response was hes just being picky. I thought that was a poor excuse and that you would think the whole berlin city team would be on the same page with something as simple as knowing basic colors. I brought my car somewhere else after fixing the floorboard and it passed fine. I ended up better off spending the $20 dollars for getting an inspection then getting a free one at berlin city which certainly was free of headaches.

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GA

Gavin Kline

Was extremely rude to me and they also took advantage of with my lack of automobile knowledge. I bought a used car from here only to have the exhaust pipe fall off from rust 4 months after purchasing it. There were also several holes from rust on the exhaust system which would not have happened over 4 months, this would have started long ago. So i went to the dealership, maybe to see if they could help me out since this all just happened within 4 months of buying the car. I go in and talk to the service desk and just tell them my story about what happened and if there was anyway they could help me out. So they got a manager for me. I sit down the with manager and tell him everything and my concern about how the problem started before I bought the car and how the information was withheld from me. Also that I was going to write a review about how this happened, but then came in so maybe they could make it right. So then the manager stated that he does not go around fixing things that go wrong with used cars unless they have a warranty. Also that he does not help people that threaten him with reviews. I told him i was just telling him why i was here, and also saying again that this is not a problem that happens so quickly especially since i was reassured when buying the car that the metal was as strong as when it was made because the rust wont effect that. So then the manager tells me that being disrespectful will get you kicked out of this place. Then accused me of being disrespectful to the lady that i originally talked to. After this i was appalled at the accusation. Being in the Military we are taught respect from day one and we follow it every single day. There was not one time that i was there that i was disrespectful but yet i was being threatened with being kicked out. I would not recommended this dealership to anyone, not after the way i was treated today.

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