Category: | Ford Dealer |
Address: | 91 Main St, Westbrook, ME 04092, USA |
Phone: | +1 800-872-7693 |
Site: | rowefordsales.com |
Rating: | 4.7 |
Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM Closed |
A
A Private User
Dear Mr. Camp: This is a follow up to our first letter dated April 17, 2010. Mr. Brigham has been in contact with me and we have had a phone conversation. I want to update you on our contact and clarify some issues from my perspective. Mr. Brigham indicated to me that some of the points we made in our original letter “did not line up”. I told him that I did not understand and felt we had sent a provided a straightforward and clear presentation of our issues. Mr. Brigham mentioned several times that I had originally requested a tune up and not a diagnostic analysis when I asked for our vehicle to be looked at. This is true and we do not contest this point so it is unclear to me why he feels this is important. When Kevin indicated that a tune up would not solve my problems with the check engine light but that it would be better to perform diagnostic analysis, immediately agreed and asked him to proceed with that process. The only reason I initially asked for a tune up was to save money thinking it would likely correct the check engine light in the process. Another point that Mr. Brigham made was we did not ask to have any emissions work done on the vehicle; I guess because that is what the yellow constant check engine light indicates. No one ever explained that this is the only thing that a constant yellow check engine light does indicate. It was not until my conversation with Mr. Brigham that this point was made to me. As you can see the appearance of the check engine light was a major concern of ours and it might have been useful for someone to tell us what it represented and no one ever explained that, despite my numerous follow up phone calls every few days. I was of the understanding that all of the “codes” were going to be checked and analyzed then reset if there were no issues. The reason I came in was due to the check engine light and the reason I kept calling Kevin and Jeff was because of the check engine light and no one ever said that the check engine light just indicated an emissions problem all I was ever asked was whether the vehicle was running O.K. or not. I continue to believe that the failure to explain this as well as to reset the codes “masked” the likelihood of the check engine light to work correctly and display either a flashing yellow or red light that I now know would indicate for the driver to stop driving the vehicle. As a result, when the coolant hose became a concern it was not apparent and consequently the engine suffered serious damage. I also believe that when all of the work done on December 7, 2009 was done that the fact the car had a severely deteriorated coolant hose was overlooked and should have been included in the initial repairs. It is a rather large hose in diameter and was located in a place where it should have been noticed when the vehicle was on the lift for an extended period of time for the other repairs. I am still recovering from the financial impact of the cost of repairs at Rowe. I have nearly $ 4,000 in expenses as well as several hundred dollars of lost income from the lack of a vehicle and request that you consider some options to rectify this situation. I feel that a cash payment or a substantial trade in allowance would be appropriate. If I do not receive a satisfactory response from you, I will have no alternative but to file a small claims action with the Cumberland County District Court.
SC
Scott Oliver
We purchased a Ford Fusion from Mary back in March of 2016 at Rowe Ford in Westbrook. This was our first time leasing a vehicle and first time getting a hybrid vehicle. The overall experience was exceptional. No high pressure sales here with our experience at Rowe. Mary took the time to find the exact vehicle we wanted trying a few models with no rush. We were also able to take the time to negotiate in order to get the price we wanted. Mary explained all our options and was nothing but friendly, courteous and charming. Recently, my wife and I took a road trip to Niagara Falls, Ontario and of course we took the Fusion. The Fusion performed exceptionally well. Has a matter of fact, it really exceeded my expectations. First, the car is really comfortable on long trips. I thought I would be sore from driving for so long. The trip did take 9 hours but surprisingly, I was not sore at all. I was never uncomfortable physically from driving. I’ve had my leg fall asleep or pain in my lower back with other vehicles but with the Fusion, I could have driven it across country. Overall, the most comfortable car I’ve ever driven! Especially over a long distance. Second, gas mileage. We only stopped twice for gas both ways. And that was just being over cautious. I wouldn’t let the gas gauge get below a quarter of a tank so, of course we never ran out of gas. We took I-90 straight through New York. That route has rest stops every 20-30 miles so, we were able to time our stops between gas and other needed breaks. The Fusion for highway miles averages about 40 miles to the gallon. That’s on both the battery and the engine. In-town it’s super crazy on gas mileage. One time it was up near 300 mpg but that’s just like going to the mall area and back. So, again, getting great gas mileage on both the highway and especially in-town. Third, and this is what impressed me the most. The battery charge. When we planned out this trip to Niagara, I planned on taking the charger. There wasn’t any charging stations or anywhere to plug in the vehicle where we were staying. I took the charger anyway. I figured we would have drained the battery on the trip out and just be under engine power for the way back. Not so. We arrived in Niagara Falls on a Friday afternoon and we parked the Fusion for the weekend. Everything we wanted to see was in walking distance so, we didn’t to drive anywhere until we left. I couldn’t plug in the charger anywhere in order to charge the vehicle as I researched, no problem. So, we’re getting ready to leave Monday morning. The Fusion hasn’t moved all weekend. So, I get in, turn the key on and to my surprise the battery is 3/4 full! Impressive! I thought the battery would have drained just from sitting there all weekend but sure enough, we had both battery and engine for the ride back. And while driving back, I could see when it was recharging itself. There was even a steep incline for 6 miles and I even used that transfer of power button on the gear shift. Overall, a great car, great dealership and just great people to work with at Rowe Ford in Westbrook!
LA
Laurie Graham
Peter Raymond was a wonderful salesperson. He was very helpful and I appreciate all he did. I would refer him out to anyone. My overall experience is not the greatest. We purchased a 2012 Ford Fusion. Took it on a Friday and brought it back in on the following Wednesday because they needed to replace a couple clamps on the bumper. We got there and no one had a clue what needed to be done. Sent us to Service Dept. and they had no clue what needed to be done. Left Rowe Ford a bit frustrated and called Mike J. and he said he would take care of it and to come back the following week. We had the car for a little over a week and went out with family and the car stopped working while turning a corner. Spent a couple hours stranded an hour from home and luckily got it started again and got us home. Brought it in to be looked at and found out there had been a recall on it that was missed during the time they Rowe Certified it. They did give us a rental car for free for 2 days though which was appreciated. Another frustrating thing was that I handed them my insurance card while signing the paperwork and was told they would contact the insurance company and get everything transferred over for the new car. I went to the Town Hall to register it and asked Progressive to fax over the proof of insurance and it had not been done and it was 12 days later. So I spent 28 minutes on hold and then had to relay all the information on the new car to insurance company. And the car is still not running right and will have to be brought in again. Its extremely frustrating.