All Star Ford

Reviews 3

DA

Danielle Lee

Horrible Service Department. The dealership that I brought my focus from didnt have a transmission guy so I was forced to come here. I scheduled my appointment and there was a 3 week span before they could get me in. The day before the appointment I accidentally cancelled the appointment online and call the service dept to put me back on the schedule. Even though it was less than 10 minutes, they told me they needed a managers approval. I waited for a return phone call but an hour later I called back and the message wasnt delivered on time and the manager left for the day. The next morning they scheduled me to come in on Thursday morning for 8am. I checked the website to make sure the shuttle would be running. It said shuttle service starts at 7:30am. Once I got their, Brian, told me that the shuttle doesnt run until little after 8am and that online doesnt say 7:30am. I was told I would be called later in the day to be updated on my car. So the next day, I called to get an updated, Brian said that the transmission guy hadnt got to it yet, but would call back later in the day. That never happened. So I called Saturday morning, Im not sure who I spoke with but, he said your car hasnt been looked at and no telling when its going to be finished. After he read what was wrong with my car he said "it will probably be wednesday if its the tcm, if its something worse than that then it will be another two week". On Monday I received a text from Brian saying my car was ready. I called and left a message with Brian to see what they fixed, I never received a phone call back. So this morning, I called to inquiry what they had fixed on my car. They reported that they replaced the TCM. I asked if the shuttle could come and get me at noon. I was assured that was a yes. When noon came, no one showed up. I called again and Brian took my name and number and said the driver would be calling me. I was on a limited lunch break and by 12:30pm no one showed up. Luckily my mom dropped everything and took my to the dealership. When I arrived, the driver finally calls and says he is at my house. Ummmm too late now. Brian then told another guy to call the driver to let him know I was at the dealership and I overheard him said someone else had the van and thats why he was late. No one never formally told me this, but it could have saved me a headache.So Brian pulls my car around and I was in my loaner car and my mom drove my Focus home. I looked at the sheet they give me at check out and they said everything was in proper working order. When I got into my car, the tire pressure fault warning was on. It was on when I dropped the car off. They didn’t even try to fix it, but said they did a multipoint inspection of my car. On top of that my transmission is still hesitating when accelerating and making a loud ticking noise. I will never bring my car back here!!

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Christie Jackson

After shopping around and just about making my mind up to purchase a Toyota Highlander from another dealership, my husband and I decided to make a visit to Ford to look at the new Ford Edge (I was driving an Edge at the time) and the Ford Explorer. We decided to visit All Star Ford in Denham since this is where I bought my Edge in 2008. We were immediately greeted by our salesperson and I told him what I was looking for. We test drove the 2015 Edge (really nice) but then we test drove the Explorer. During test drives of both vehicles, our salesperson was very knowledgeable about the features and walked us through them all. We actually had fun test driving the vehicles with him! I really liked the Explorer but did not like the interior or exterior colors on any that were currently on the lot. Our salesperson immediately searched other All Star dealerships to locate one that I could be happy with. We talked about the numbers and we told our salesperson we needed to think about it over night. He told us if we wanted the car, he would get it from the other dealership and have the deal ready for us the next morning. I called him the next morning to let him know we were interested. When we arrived at the dealership a few hours later, the vehicle was in the parking lot and the papers were drawn up the start the buying process. My two nephews were with us and the staff accommodated them while we waited. The buying process went smoothly and we drove away in our Ford Explorer Limited! Usually, when you drive away, you typically dont hear from the dealership unless they need additional information. However, about a week after our purchase, we were invited to a Customer Appreciation night: food, door prizes, give-a-ways, balloons for the kids...I even won a $100 gift card! The GM, service and parts departments and salespeople were there to introduce themselves and let us know if we needed anything to call them. It was an overall great experience and I am looking forward to working with All Star Ford Denham Springs for the life of my vehicle.

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Ray Grant

Ron Smith was a great help at All Star Ford (Denham Springs). I was visiting this dealership after I had a horrible experience at All Star Ford on Airline Hwy. The dealer Mary Grant was very forceful and not a good listener. P.J at All Star Chevy was very helpful and brought me to the A.S ford on Airline for assistance. I done a ton of research on the vechile I wanted. To the point I had three printouts with the packages already selected. Instead of Mary listening to what I wanted, she "told" me that i had to select a vehicle on their lot and that I had to deal with packages I didnt want. Using an analogy "you can buy a house, but if there is a pool, but its the house I want. I should just deal with having a pool". Im like wtf, so I asked her if I can simply get the vechile shipped to the dealership instead. She replied "no", and soon after she took my printouts and went to her office. P.j looked upset and asked how I was and thought of her performance. I was like, Im pissed and dont like being talked to like that. I also was ready to go, I asked P.J to please get my printouts so I can leave. Once he return, I apologized to P.j because I wanted him to get the sale, but I had to leave. As I was leave Mary approach my car asking for my information and mention she found some vehicles that fit the descriptions and that I car can be shipped to the dealership with no extra charge. At this point I was too done and upset. I went to A.S.F in Denham when Ron was a great listener, understood my frustration, and help me find the car I wanted. In minutes I found the vechile I wanted and Ron made a sell before he clocked out. A.S.F Denham rocks, I absolutely Love my vechile and glad I didnt let that experience drive me away from going to another dealership. P.J you rock too for being caring and understanding of the needs of the customer. Thanks,