Hollingsworth Richards Ford

Reviews 4

JO

Joseph Tran

Pretty bad experience. Some of my time with Tyler was nice but when it came time to do business and get a deal done I had to get involved with Josh Joiner and that was a terrible, absolutely terrible experience although Im not very experienced in car shopping so this was my first time buying one new from a dealer. I was told by Josh initially that he could beat a price given to me by one of their competitors, namely, Robinson Brothers Ford. I was happy to hear about it and asked my salesperson to let me know what the price quote would be. I had brought in the paper that the salesman from Robinson had given me to show to Hollingsworth. Josh actually lost this paper. So after waiting 5 days and not hearing back from them I have to struggle just to get a chance to speak with Josh at all. On a $32,500.00 out-the-door price he says to me that he can take off $200.00. You call that beating your competitor? 0.6%? Not even a 1% improvement? Shocked, I had to leave. After getting an automated email from the salesman that did help me, Tyler, I called him up to see if we could work things out. I decided to accept the 200 dollars less competitive offer. I go back in, and after lots of time and work with Tyler setting it up Josh comes out and accuses me of trying to manipulate him by going back the other dealer and getting them to beat the 200 less price which I did not do! I wasnt even trying to do that. I was just seeing if the deal from Robinson was as great as the sale man there said it was. Josh, after losing the paper, and then dealing with me as though he did not want my business AT ALL, was high strung, uncomfortable to work with and clearly confused since he was accusing me of doing something I was not. I doubt that I can trust this group of folks at all after this. I am an honest buyer just trying to get an honest sale and I got treated like I was some sort of con-man or something. A lot of time energy and work wasted. Sad. No trust.

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JA

JaNice WaLLace

Almost two weeks ago, on Saturday, June 18, I became a third-time owner of a new Mazda vehicle. I like my previous cars, but I absolutely love my 2016 Mazda Sport Sedan! I recently went on a road trip to Atlanta, and it didnt take long to get used to such cool features like an infotainment system, keyless ignition, rearview camera, and blind spot monitoring, just to name a few. I was also completely satisfied with my purchasing experience at Hollingsworth Richards Mazda, and I have my awesome salesman, Daniel Arceneaux, to thank for that. My daughter, a student at Southern University, was getting her car serviced earlier that week and was looking at a car in the showroom when she was suddenly greeted by Daniel. She informed him that her mom was looking to buy a new car, they FaceTimed me, and the rest, as they say, is history. :-) Right from the start, Daniel always treated me with respect. For instance, when I couldnt make up my mind whether or not I wanted the Touring or Sport model or when I might have sarcastically joked about being 80 years old before I finished paying for my car, Daniel continued to remain polite, patient, and professional. He was willing to do whatever he could to ensure that I was a satisfied customer. Hes very knowledgeable in many aspects of auto sales, and what I like best is that he keeps it real. What impressed me the most though about Daniel is that he kept my contact number in his phone even after the sale was final. When it was all said and done, I did not hesitate to send him a text message whenever I had a question or concern about anything, and he always responded immediately and effectively. He exceeded my expectations. Therefore, I will gladly recommend him to my family, friends, and associates. Because I am a teacher, I must say that Daniel gets a grade of 100 A+ in my book! :-)

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A

A Private User

I called earlier to check to see if I would be able to have the oil changed in my car. I went to the dealership service department and everybody appeared to be callous and aloof. I couldnt even talk to anybody for a long time. Once I tried to approach someone he raised his finger indicating that he was busy and did not want to be bothered. I went to the front desk and asked if I could have the oil in my car changed. Guess what? The lady directed me to another individual and said that I will have to wait till he gets off the phone. Many minutes have passed by then since I arrived. And I could not even place my order! And it was a oil change that I wanted to order. The service place was not busy!! Of course I had to leave. Due to traffic, an hour of my life was wasted. They lost business and I lost time. Yes, an oil change might not worth a whole lot of money. But the fundamentals of business is something these people probably dont know about. It is very easy to loose customers, and it appears that they are "trying" to loose customers. If you are thinking about buying from this place or going to this place for service think twice. Imagine what behavior you will be exposed to if you go to spend thousands of dollars to buy a car. Even if it went OK, imagine what would happen if you try to go get a mere oil change. If they do this sort of business even with the U.S. auto market being down and the economy being in the potter, one can easily guess what sort of a work ethic they have or how customer oriented they are. I was this close to filing an official complaint with ford, but decided against it. Let us just see if they change. If not then sooner or later they will feel the burn. Business is always straight forward. If you dont take care of the customers, you are out.

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JE

Jeffrey Horner

Matt Zumo that we dealt with on July 31 was nice, but in a hurry to sell us a car. We were looking at 2 Mustangs. One was listed at 40,000 and the other was 44,000. I wanted the one that was 44000. We were negotiating the one that was 44000. When we got to a deal that we liked. We said lets do it. We signed all the papers.The store was closing at 8 and it was about 7:30 but it was the 31 the last day of the month. My wife and I went to the finance person and signed the papers. He was rushing us through the signing of the docs. We didnt think anything about it because the note and months for the deal were correct, till we got in the car and it was the cheaper car. I jumped out and the salesman and the finance person were leaving,I told them that this is the wrong car. They told me that what did I want to do. I said I want the car I was negotiating on. They said that that was not the car we were negotiating on. We told them that we never said we wanted this car. They were 2 black mustangs. One with the track package and one with out it. They told me to come back in the morning and they would fix it. We came back at 9 when they opened and the general manager was there and we told him what happened. It was like a slight of hand in a card game. We had to pay and extra 3200 and something dollars to get the car I wanted. The deal was unethical much less wrong! I will never send anybody I know to Hollingsworth Ford to buy or service a car of any kind! This is my first and last experience with this dealership. I do have to say that Matt Orefices the day of me getting my car was nice. He sat with me while the car was being washed and visited with me. So, what I am telling you is that if you are looking at multiple cars make sure you are getting the right car!!!

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