Rainbow Chrysler Dodge Jeep LLC

Reviews 3

JO

Joseph Northcutt

My truck, 2007 Dakota, 200,000+ miles and has Dodge’s Life time powertrain warranty. I paid for it when I bought the truck new, and have held my end of the deal to its fullest (maintenance and required inspections by a dodge dealer) I bought the truck from another dealer and since moved. Rainbow is the closest dealer to my home, 3 miles. I have only used the lifetime warranty one time and that was during an inspection at approx 100k miles they found a possible leak in the front seal (it never left any spots on the driveway). This work was performed and done perfectly by Lakeshore Chrysler in Slidell. Since then, I have had had minor issues with the truck, when something breaks or wears out not under the warranty I do buy Mopar parts from Rainbow. In January the u joints began to fail. I attempted to drop it off under the “first come first serve” policy they have. It was a Saturday when I brought it, and I was told by the service advisor that there were only oil change technicians available on Saturdays. That’s not what the website listed. I left it anyways expecting it to be done within a few days. The service advisor called back and said the tech looked at it and ordered the parts. I asked if I could pick the truck up and be called when the parts come in. He advised me that the tech, tightened the u joints as tight as they could be. U joints cannot be tightened in this particular application, they are either properly functioning or they aren’t. Ultimately they were replaced. In July I came in and spoke with the service advisor about the vibration coming back and the u joints making noise again. They told me that I was going to have to leave it for at least a week maybe two. It’s a job that takes less than 2 hours in most cases. They finally took it in, only cause Chrysler agreed to pay for a rental and kept it 12 days. While I waited for the rental, Howard and I began to talk “shop” and Howard expressed his feelings for “stupid customers” and the “idiot public” that come in with the “the simplest questions that even a monkey could find on the internet.” They replace the drive shaft, u joints, and yokes. I drove it home the evening I picked it up, just a few miles from the dealer. I never got over 25-30 mph due to traffic. The next evening I headed out and the vibration on the interstate was concerning to say the least, not to mention the honing sound coming from the transmission. I called James the service advisor and explained what was happening. He said I could bring it back and it would be a few weeks to have it looked at. I made it to my destination and discovered a small leak on the transmission tail shaft. I took it back the following day and again the dealer refused to even look at it to see if it was drivable. Just giving me a shoulder shrug and “I don’t know what to tell ya.” I again called Chrysler and they began an investigation into the matter. Meanwhile I left a bad review on their Facebook page. On Monday I went to the dealer and spoke with Howard the service manager. He started off by saying, “I saw what you wrote, and that makes me look bad.” I defended my post and said it can be easily rectified with good service. He explained that because I called Chrysler that it made him look bad and because of that he was refusing to work on my vehicle any longer. I called the dealer again to speak with his boss, Mike. Mike basically said he was backing the decision service and behavior Howard and his employees represented the dealership with. Meanwhile the dealership was sure to delete and censor its website from having the negative review anyways. Why? If you stand behind such service and behavior why censor it? I would never recommend using this dealership for anything. I am not the only one who feels this way,as there are lots of reviews similar to mine. Horrible Experience!

MI

Michael Courville

I have to rate this dealership from different aspects. Dealer (salesperson): Winston, nice guy. I dont think he would intentionally try to put someone in a bad car. Knowledgeable and courteous.. 3.5 out of 5. The vehicle: I bought a used 2008 Saturn VUE. Buying used, I anticipated having things to tend to on the vehicle, its not new, I understand that. However, I was fooled and tricked into buying a car with issues that were hidden. Firstly, the windshield was cracked (about 1.5ft) and was told during the test drive that they would replace the windshield. While closing the purchase, I was later told that since we negotiated on the price that the windshield was no longer included. Bummer, yeah, but hey, we somewhat got a deal. When we asked about the service, tires, etc. we were told that they imposed a very thorough inspection of the vehicle and that it was in a drivable and safe condition. Well, we bought the vehicle after the test drive (which was directed by the dealer, down a couple of back highways with 35mph speed limits). After driving it home (75 mile trip on the interstate) I only noticed that the tires needed to be balanced, so I took it to a Midas shop. The mechanic there called me within 30 minutes letting me know that he was surprised I was able to drive the car there without a blowout. I went and looked and the whole inside wall of the tire was tearing and shredded with metal exposed all around. The other side wasnt much better. The alignment was horrible, only worsening the condition of the tires with each mile. The car was also making a whining noise through the steering column after being driven for a good 30 minutes. Later, I found that this was because of the power steering fluid being about 1/2qt low. How does any dealership pass a blind eye over a tire thats about to blowout, and BASIC fluid levels? Also, the 35mph speed limit on the test drive was, Im convinced, an attempt to mask the condition of the tires because maybe the dealer feared it would blow with him in it! All in all, Im not upset with my purchase. After about $500 of work put into so far (not including replacing the windshield myself), its almost as I would have expected it to be coming from most other quality dealership that sell with the customer in mind.

HA

Haley Martin

I took my van here for a transmission leak repair. My vehicle was still under the factory warranty. When I initially called to bring it in, I was told they only had 1 transmission guy and he stayed backed up. I asked if I need to make an appointment and David (service manager) told me no, that wouldnt help and that it could take two or three days to even make a diagnosis, depending on how backed up they were at the time. All the while, I would be responsible for a rental car. I cant just drop my vehicle off and keep a rental indefinitely! I call Chrysler customer service and they call and speak to David and call me back. They inform me to call David about getting a rental and that they will work with me on it. I call and plan to bring in the van and I agree that I will be more than happy to pay for a rental for 2 or 3 days. At NO time was I told that the dealership would only cover 10 days rental. Enterprise calls me on day 13 and informs me that they just got a message in their system staying that Rainbow was only covering the rental for 10 days. David was really good at "beating around the bush". I feel like he doesnt like confrontation and didnt inform me of a lot of things up front. I had to call him numerous times and check on the status of my vehicle - he failed to keep me informed. I was actually 2 mi away from the dealership on a Friday (after he told me it would be ready after 5 pm that day) when David called me and said it would be Monday. Monday he never called me so I called him and it was going to be Tuesday. I just feel that they need to outline what exactly is happening and what they are and are not responsible for and they also need to do a better job at keeping the customers informed on the status of their vehicles - then this whole mess could have been avoided.