J.H. Barkau & Sons

Category:	Used Car Dealer
Address:	1102 E South St, Freeport, IL 61032, USA
Phone:	+1 815-232-5017
Site:	barkau.com
Rating:	3.9
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–4PM Closed

Location

Photos 100

Reviews 24

Jamie Hartman

A DEALERSHIP LACKING INTEGRITY AND PROFESSIONALISM. I bought my vehicle in February and have had nothing but problems since. Less than 12 hours after buying, the service engine light came on. Ive had to have it serviced four times now, and the problem still has not been remedied. Im a single mom, and taking the vehicle to the service center takes time as I do not live in Cedarville. I also have to work around my work schedule and my childrens school schedules to take my car to be serviced regularly. After taking my car to the service center most recently, my service engine light came on again. I called about it, and received a call back from the dealership. The man that called me said "We feel that you are unhappy with your service and we think you should take your vehicle somewhere else to be serviced". Prime example of what you do not do in customer service: tell the customer it isnt your problem anymore and to go somewhere else. I guarantee that if I were a male, no dealership would have called me to tell me to go somewhere else. This dealership discriminates based on gender. Completely unprofessional customer service and absolutely zero integrity. The customer is always right, and if they are unhappy, you do whatever it takes to make them happy. I would have been happy if they would have just fixed the ongoing problem with my vehicle.

Shari Ramsey

We came to JH Barkau and Sons at the very high recommendation of our mechanic, Powders Automotive. This dealership and its dealers definitely lived up to their reputation. We arrived 25 minutes before they closed to see a vehicle we had called about. John Corrigan was more than helpful in showing us what he had at his own location and then driving with us to the Cedarville location to see the vehicle that we ended up purchasing the same night. This deal lasted about 3 hours passed closing time and all employees involved never showed any signs of rushing us or making us feel like we were keeping them. All employees were kind, courteous, helpful, and patient. We are very happy with our purchase and will most definitely return to JH Barkau and Sons in the future for our vehicle purchasing needs. We will also be very happily telling others in need of a vehicle to come out to JH Barkau and Sons. Thanks guys for turning our headache into a very easy, successful experience.

Jim Torrisi

Having purchased 9 of our last 10 vehicles in our family from Barkau, it was a no brainer to utilize their amazing staff and great selection for the purchase of our Jeep Wrangler. As always we were treated like family and not one detail was left off the table not only in ensuring it was the right purchase for us, but helping to ensure we were getting the best trade in allowance and value overall. Pat was absolutely a pillar in getting all of the pieces in place and we are truly thankful to him and the entire Barkau staff for all of their help! Thank you Barkau for everything and we look forward to seeing you soon!! Jim, Lisa, Cassie & Emily

Matt Acevedo

Well now we know we will never buy another vehicle from Barkau Automotive...bought a Chevy aveo used through them 2 years ago, paid to have it fixed through them 4 or 5 times (2700$ on an aveo)...which is what the car is worth now...they still have not fixed the problem nor will they offer to fix it without us having to pay for it...then they try to offer us a deal thats ridiculous on a trade in...I suggest from my experience you never use them and anyone I know I will suggest to stay away as well. I will say that their salesmen we excellent and kind, not pushy at all.

Sue Davis

When I arrived on the car lo,t John came out and greeted me within a few minutes. He asked what I was looking for and showed me a couple vechiles. He was very nice and answered all my questions. I ended up with a nice 07 Tahoe and traded my 01 s10 in. I was happy through the whole sale experience with John. I would recommend him to my friends for there mext vechile purchase. Thankyou John again for guiding my wife and me through the sale purchase of are 07 Tahoe. Looking forward to take her on family vacation. Sincerly, Gary & Sue Davis

Pamela Buse

Excellent help "without" the pushy sales Pat Gillespie was the best auto representative I have dealt with. He was knowledgeable and respectful taking the time to answer questions with a quick reply. His sense of humor and friendly demeanor make you feel comfortable. Since I took two months to decide on my vehicle he should get a Patience Award! Extremely happy with this dealer.

Arlmone Smith

We were driving around shopping for a car when my neighbor suggested I take a look a Barkau in Freeport. I was looking for a used car and didnt think they would have something in my price range. I was so happy to find the perfect vehicle. I got a great car for a great price and the service was exceptional. Thumbs up all around for JH Barkau Freeport!

Rikki Perrin

Extremely satisfied!! I fell in love with my new vehicle as soon as I drove it off the lot for a test drive! Pat was an awesome person to work with and very helpful! I would highly recommend that if anyone is looking for a vehicle...check out Barkaus great selection and their friendly and courteous staff.

Kara McKee

I wouldnt go anywhere else. Best customer services with sales and the service center. I just let Pat know about what I want and he finds it for me. He even walked me through the parking lot showing me cars using facebook messenger. Very satisfied customer.

Edgars Kalnins

I speak as a 4 time repeat buyer; Barkau and Sons offers loads of extra value before, during and after the sale. I most enjoy browsing their large inventory online and the amount of time that saves me. Try it and Ill bet you agree.

Marsha Guy

I have purchased several vehicles from Pat. He is always willing to spend time to help you find exactly what you want, even if he has to get it from another state.

Russell Grober

Typical car salesman. Smoker and doesnt listen very well. The lot itself was nicely stock, cars were clean and prices were posted on most of the newer vehicles.

Kurt Bales

Great service and even stayed late for us. This is the second vehicle we have purchased from John and Im sure we will probably do so again when the need arises.

Andrew Boom

Great car buying experience! Bob was very kind, professional, and not pushy at all. Everyone was very accommodating and willing to work with us.

ginger holbert

Helpful without being pushy. Treated with respect and asked by several if we were being helped... Not to be pushy but courteous.

A Private User

Great customer service and wonderful service. Have purchased past vehicles from them and have always had great service.

Joel Chandler

Great people to work with. Everyone is very personable. Would recommended to everyone.

Jay Jewell

Very high retail prices and no haggle policy. No warranty on vehicles.

A Private User

Great Experience! Everything went smooth!! Than You for a great car!!!