Jack Schmitt Ford Lincoln

Reviews 3

CH

Christine Brennan

We purchased a 2013 Ford Fusion from the dealership on 6/24/15. I drove off the lot after the purchase with recalls which hadnt been fixed. Recall dates per Ford home office: 11/2014, 5/2015; 6/2015. The paperwork they showed me after I advised them of the recall dates, were letters they received from Ford dated in August. They should have looked up recalls on Fords website, which should be done each time a car is sold, and they would have been found. I was told this was a practice they will now start implementing. At approximately 23,000 miles, the rotors needed to be turned down at the advice of the mechanic. I was told even with low mileage it is not uncommon. One set of brake pads needed to be replaced, I have had the vehicle 5 months. 2 of the months the car has been in their shop. The transmission essentially being rebuilt - brake pads put on the other end of the car at my insistence (as a sign of "goodwill"), I immediately gave them possession of the car again. The porter had gotten grease everywhere in the car. Never have I gotten a vehicle back from a dealer in this condition. Andy, the dealership manager, offered to purchase the car back from me at $6,000.00+ less than what I paid for it! Andy indicated upon meeting with other managers, he felt it was a fair offer. The reason: because it is now older since I bought it and has additional mileage on it. I HAD IT FIVE MONTHS AND IT SAT AT THEIR DEALERSHIP TWO OF THOSE MONTHS! What a slap in the face! This was their idea of a resolution to this problem. Don, in the service department, was absolutely wonderful. He ensured I was in a nice, dependable vehicle and was very easy to work with - but obtaining a loaner vehicle is part of the warranty. I was not convinced a 200 point inspection had been completed on my car. They redid the inspection,at my request, they cleaned the car after the porter trashed it, and I received a phone call the car was ready. Upon getting into the vehicle I went into an asthma attack (thats how much cleaner it took to clean out the filth). They took the car back, called me a week later and told me it was ready - only for me to advise them I still could not drive it due to the smell. They took it back and deionized it. I picked the vehicle up yesterday and returned their loaner (which I filled with gas) and felt sick to my stomach due to the continued smell. I took it to a Ford dealer in OFallon. The service manager got into the vehicle and said it smelled like chemical blew up in it. They kept it and put me in yet another loaner vehicle. I was a loyal customer since I was 18 years old to Jack Schmitt when it was across the street. I will never again purchase another vehicle from them. They acted like they did me a favor by fixing THEIR errors.I treated their loaner vehicle with respect and expected the same in return for my car. Disgust doesnt even begin to explain how I feel about the managers who run that dealership. Theyre too worried trying to prove a customer wrong - to the point of saying three of them got in my vehicle and could smell nothing when I picked it up yesterday. In reading through other negative feedback, I find it interesting it is being buried in positive feedback. I was at work on a Friday when I received a call at 4:00 that the vehicle was ready. I could not leave work in time to get the loaner back to them. This was the only time I did not return to the dealership promptly when told my car was ready. I was told to bring it back Monday morning. Everything was covered under warranty, and you receive free car washes for the life of owning the car, which consist of water spots left on the hood. Their response below is full of lies. Their vehicle was returned to them in the same condition in which is was given to me.NEVER did I abandon their vehicle on the lot! ! I would love to see video footage of me doing so. I wish I could give them a negative 5 star rating! I refuse to defend my position when I was a victim in this scenario.

RY

Ryan Schlueter

The car was bought at Jack Schmitt Ford. It was bought with a three month or three thousand mile warranty. The salesman said that the car was checked out by their mechanics and was in good condition. After the papers were signed we left the dealer. After going about five miles down the highway the check engine service light came on and the car would not shift correctly. A call was made to the dealer and an appointment was made to bring the car in for service. The car was taken to the dealer on 8/3/2013 and left for service. After a day they called and said that they were going to replace some sensors on the car and they would have to order the sensors. They said that they could not fix it untill Monday the 9th. of September. Ryan needed his car to get back and forth to work over the weekend. We went to pickup the car today, 9/5/2013. After leaving the dealer the car did not shift correctly and when the break was applied the oil sensor light came on. We went directly back to the dealer and checked the oil level and found nothing on the dip stick. The car is still sitting on the dealer lot. The car had used at least one and one half to two quarts of oil in just over five hundred miles. On the same note, when the car was started in the morning at least four or five times there was a big cloud of smoke that came out of the exhaust pipe. Ryan stated it was so bad he could not see to back out of the driveway. Ryan and myself feel that the car was not checked out and that they just wanted to get the car off of the lot. We both know that a car should not use that much oil in such a short time. A small amount between oil changes would have been acceptable but it is definetly consuming way more than an average used car. The car cost over seven thousand dollars and it should work better than it has with no problems for such a short time. The solution would be to replace the motor and fix the transmisstion. A gentleman in a white shirt came out of the dealership and informed us that this was not f*&%^ Walmart and we were not getting our money back. He said that we might have damaged the vechile but he was not accusing us of anything. ryan promptly pulled out his phone to record the conversation and the man said were done here and went inside the dealership.

ED

Edward Wolfe

Update! On Friday March 8, I purchased the 9th vehicle from Jack Schmitt Ford (not including the vehicles that each of my kids bought years ago). This one wasnt a "need to buy because we have worn the car out sort," but a "I want this new car!" And again, we found just the right car and got the job done! Thanks to Jim Smith, Ben Firnkes and all our friends at Jack Schmitt Ford! Edward Wolfe Once again, the great folks at Jack Schmitt Ford have come through! Two years ago, we purchased a preowned 2006 Ford Freestar in June. Our Windstar had reached the end of its service life ... and the lovely bride wanted a mini-van ... a FORD minivan. So the Freestar. Over the two years we had it, though, about four major services. Thanks to our Premium Care, they were easily handled, and Craig and his team were excellent in every way. About two weeks ago (Im writing this on 1 July, we came up here to Minnesota with our grown children and one each of their children. It was a busy trip ... on the road every day. On the way home, I noticed a smell ... and wondered if a leak was back. They got it in for evaluation on Monday last ... and it was determined that we wouldnt be taking that car anywhere. We determined Monday evening that it was time to trade. Pressure was on ... we were beginning vacation, and had to get to Roseville MN for my mothers memorial service. On that Tuesday, Jim Smith was at our service, and Ben Firnkes came in on day off to get financing rolling. We left with our first NEW car in years ... a 2012 Ford Flex SEL! Sweet ride! And the team at Jack Schmitt came through with flying colors for, I think, the 9th vehicle weve purchased from them in 25 years! We dont buy cars anywhere else! And unless were on the road somewhere, they are always serviced by Bill Wicklein and his excellent service department! Thanks so much, all of you! Ed & Karon Wolfe