Sprint Store

Reviews 4

MA

max ingram

Let me first start this review by saying that this poor customer experience did not ruin my day or week, but it has to be communicated. To start, I have been with sprint for the past 3 years. I have been a loyal customer to them, paying my bill on time and not even attempting to switch to another carrier. Up until now I have had nothing but great experiences with sprint. Last friday, I took time out of my day to go to the store and pre-order the new iPhone. I chose to do it here rather than the apple store because I felt that it would be a smoother process to do it through my carrier. When I pre-ordered the phone the associate who assisted me tried his hardest to persuade me against the iPhone. He spoke about how much better the Samsung phones were. IDC I came there specifically to pre-order the iPhone. Aside from this he seemed as though he had no idea what he was doing. What seemed like it should have been a 10-15 minute process once I was seen. It took around 30-45 minutes the associate did not know how to navigate the system, he needed help from several other employees to make a simple order. After the order was completed I had inquired about not getting TEP on this phone as I was planning on purchasing AppleCare+. Another associate made the comment "AppleCare, doesnt cover lost or stolen phones. I told her that I knew I wouldnt lose the phone and she became very rude with me, almost treating me as an idiot for not enrolling in the TEP. After the order was placed I also asked the associate when I would be able to pick up the phone. He told me that I would be able to pick the phone up the next friday (9/16/2016). I then made plans to leave work early to pick the phone up (I have a very busy schedule). I left work early the following friday and went into the sprint store with my receipt. The woman who helped me asked me for my last name. When she looked on her iPad she then told me "Im not showing anything for that name"... in my mind this means that they werent even showing a pre order for me, so I asked "What exactly do you mean by that?" She told me very rudely with an annoyed tone "your phone isnt in". I then asked her if she knew when it would be in. She said "I have no idea, maybe tomorrow maybe sometime next week." So I left and had every intention of coming in the next day. Today I called into sprint to see if they had received a shipment of preordered iPhones. The woman on the phone said that they had. She checked to see if my phone was a part of the shipment. She said that my phone had still not come in. when I asked her if there were phones available that werent pre ordered she said yes. So my next question to her was "Why cant I have one of those phones?" Her response was very rude and demeaning. She treated me as if I was a 5 year old asking the dumbest question ever. "Your pre ordered phone isnt in yet we cant just give you any phone." This whole pre-order process seems to be completely backasswards. Why did I even pre order if I could have just walked in on release day and bought a new phone, instead I am waiting 4-5 extra days to receive my device. The main issue here isnt the delay in receiving the device, its the communication and attitude from the associates during this whole process. I understand that the release of this phone is a big one and they were very bust and hectic. that is no excuse to be rude to customers.

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RY

Ryan DuBois

So apparently Sprint doesnt care about customer service at all. I made an insurance claim on the 14th. They sent a replacement phone, it arrived without a working microphone and half of the keyboard was defective. I partnered with a store manager and he ordered a replacement through sprint. Never bothered to ask where to ship it therefore he shipped it to an address I dont live at anymore. Sprint would accept no liability for the phone if it was accepted and not returned by whomever lives at my old house, this could cost up to $900 according to Sprint Policy. Got the phone turned around by UPS which apparently Sprint has no authority to do, then was informed by Sprints manager that they could do nothing about replacing that phone until the previous one returned to the warehouse. Finally got a replacement phone five days later. It was also broken. The RIGOROUSLY tested phone did not even have a working earpiece. Spoke with sprint customer service again and was instructed to take it back to the store and they would again replace it. Store manager opted to put a new earpiece in the same broken phone. O.k. now phone makes calls. Two and a half weeks without a phone, and Sprint can only offer a $15 credit on a $209 bill, because the issue was not related to a network outage. Sprint also claims to have no authority or people in position to authorize waving an early termination fee now. Are you kidding me? If any of you are considering a new phone company, I recommend looking into someone better than sprint!

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JA

Jason Stacy

Performed Live chat and asked about prices on their site. Called the store I was going to (this one) to double check the prices, which they confirmed to be correct. Arrive at the store - to wait for over an hour to be helped. (20 minutes without even being asked if I had been helped) During this time I watch 2 representatives talk to each other and clean the store, while 1 representative served the two other people in the store. When I asked the other 2 reps for help, they said they were assisting other clients ( Which I could see they were not ), and went back to what they were doing, but adding in that I was 3rd in line. The female out of the male/female tag team of neglect locked the stores doors a full 3 minutes early denying one customer entry. Once helped by the one representative working with clients, and only AFTER full checkout did he reveal that the information over the internet and over the phone were incorrect, that the quoted prices were only about half of the actual plan price. After returning everything the representative appeared sullen, and became suddenly less enthusiastic to aid in the transaction. -------------------------------------------------------7/25/16~725pm. Incorrect pricing information(x2) Long Wait. Neglectful representatives. ------------------------------------------------------------

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CA

Cassandra Bean

This is the worst phone store Ive ever been in. I mean, most people hate visiting these places anyway because you end up having to spend an arm and a leg to even buy headphones, but this place was truly awful. Upon entering the store, we were greeted by a man who took our name and then causually clocked out and left. So we sat there, waiting for quite some time, while free employees continuously avoided eye contact, before finally I went up to someone and asked for service. This man, after I said "I dont mean to be a pain, but can you let us know when well be helped?" said to me "Really? Youre not trying to be a pain? Really?" Without implying at ALL that he was joking. Anyway, we were in this store for two hours trying to upgrade my iPhone 5c to the iPhone 7 when (AFTER TWO HOURS) he told me that it wasnt possible. But thats not even the worst part. The worst part is that he could have told us that from the beginning but did not. He did bring a manager over, however, who was also extremely rude and condescending towards me. Overall, this is a terrible place to go and I suggest you do anything in your power to go somewhere else. Ive been in this store three times and every time was just mindblowingly awful.

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