T-Mobile

Category:	Cell Phone Store
Address:	1757 East-West Connector #480, Austell, GA 30106, USA
Phone:	+1 770-745-4600
Site:	t-mobile.com
Rating:	2.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 10

Reviews 12

Kuroi Sora

I bought a samsung galaxy note 4 for around $400 at tmobile. The phone was great until about a week later the camera started acting up and closing and not responding so i went to returned it the next day. At the store one of the clerks referred me to the Iphone 6 plus as it doesnt require an SD card so all photos would be kept in phone storage. The iphone6+ cost around $700 and i went home with the iphone 6+ till i realized i never recieved a refund for the note that i returned. I went back AGAIN the next day to discuss why i didnt recieve a refund (or a reduction in the amount of the iphone) as in the contract they gave me to take home and sign it stated that the samsung galaxy wasnt returned but "traded" for the iphone 6+ for (get this) 0 FREAKING DOLLARS. THATS RIGHT. RIGHT THERE ON THE PAPER it states that samsung galaxy note 4 that i bought wasnt eligible for a return even though i paid for it that same week. So the manager came and stated that there wasnt anything that he could do other than leave it as a "traded item" and increase the trade amount from $0 to $300 ( a $100 missing i see)... oh yeah i forgot to mention I bought the samsung galaxy note 4 "NEW" but when i went to return it the second day (before i got the iphone) the clerk told me the phone was refurbished. So im sure this is just a rinse and repeat excercise for this store. BEWARE THEY ARE AFTER YOUR MONEY AND ARE PROFESSIONALS AT DOING SO. BUY ONLINE. BUY AT BESTBUY. BUT AT WALMART. JUST DONT GO TO THE SERVICE STORE FOR THE PHONE ITSELF.

Norma Gonzalez

If i could give it a 0 i would. I go here because it is close and convenient, i have been with T-Mobile 13+ years, However i am beyond upset with the way they explain their promotions they try to up sell accessories to meet their quota or goal. every time i purchase a phone its not the fact that they try to sell if not the way they FORCE you to get accessories by telling you they are FREE BUNDLES kept pushing when what they are doing is putting you on a payment plan! Regardless of the fact if they look at my account i have no problem paying now i am pissed because i went last month 10/2016 and i called the store today because im tired of calling 611 and one of the reps told me my purchase the previous month with EBONY who helped me had accessories of things i did NOT PURCHASE (CASE, CHARGER, SD CARD) when i didnt even get anything!!!!! I am so close to cancelling my services and it took a lot for me to call and even write a review but the way the handle business is HORRIBLE!!!! i will stick to Hiram worth the drive they dont lie and explain everything to you the way it should be not the first bad review this location has! Do Not go here!!!!

Laura Vargas

Customer service is awful, the management sucks and all they care about is that if they can sell you their merchandise . I was there to buy a protector for my new galaxy 8. I ended up picking the Otter box and one of the screen protector., the INVISIBLE SHIELD glass curve. One of the store workers installed both for me the next day the INVISIBLE SHIELD glass curve screen protector fell off the first time I tried to use the phone when I took it out of the clip, causing me to drop the phone . The screen of my phone shattered into pieces. The store refused to do anything about my phone , even though the worker failed to properly install my protector.

Jordana Souza

This kid on their sales team poorly explained a promotion, or purposely lied to us for the sake of getting a commission check. Now we are stuck paying for a beats headphone he pushed us into getting because it was supposedly "free". Went back to speak to manager and he explained how the promotion "actually worked" and he couldnt do anything about it. Props to you for fooling your customers so you can get your check! Wont be returning here again.

Nicole Kaltsas

This store and the experience was worth the drive! Exodo (Exodus) was the gentleman whom assisted me. He answered all of my questions, took the time to go through my plan to make sure I was getting the best rate and was super enthusiastic to help each person that walked in the store (this was while I waiting for my contact info to be transferred in the back. )If you go, ask for him! You will wonder why there arent more employees like Exodo!

Juan Munoz

Horrible service from Ebony!! I called in because I was having an issue with my phone I bought a few weeks ago. I was explaining the issue and she wanted me to upgrade, I told her I didnt need to upgrade since i just bought it a few weeks ago and she proceeded to hang up in my face. Horrible horrible service, if your not giving them money, youre not their time....

Erik Martinez

Walked in to pre order the iPhone 7. Nobody that come in the store gets greeted that expected young adults are the ones running the store. Wait for 15 min not one employee says (will be with you shortly, thank you for you patience) nothing left the store.

Sharon Quarcoo

The in-store representatives are rude and practically useless. The company already doesnt have your best interest at heart; theyre not trying to help you save money and their services arent worth the price.

Sadiq Yusuf

The worst T-Mobile store EVER. The store manager is RUDE!!!!! There is always a long wait, some employees do not know what da hell they are doing and some are nice and willing to help. My advise stay away.

M Browney

We had good service, it was a younger man, cant remember his name. But he was knowledgeable and moved all our pictures to new phone and put cases on, thought he did a good job

Elizabeth Lowry

Use to love T-Mobile. Would give 0 now. Horrible customer service. Lie to get sales. Do not care about the inconveniences they cause.

Señor CoCo

I think they sell mobile phones too.