T-Mobile

Category:	Cell Phone Store
Address:	1812 Powder Springs Rd SW #2119, Marietta, GA 30064, USA
Phone:	+1 678-401-3421
Site:	t-mobile.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 11

Reviews 18

Sandy Boleyn

Justin and the sales reps (listed receipt rep. number 6321635) go above and beyond to keep customers satisfied. After a great year of service, I decided to add three tablets to my plan and now I am working on moving the remaining two phones with Verizon straight over to T-Mobile. My only complaints though, are that the website does not function well on any browser. Its much easier to just call in. The in-store wait times can be long too, as pre-paid customers consume a lot of time. Most leave disappointed they are unable to walk out with the latest iphone for free due to poor credit. We would like to see a pre-paid customer service line separate from valued adult paying customers who take the products and plans very seriously as we are very busy and the stores usually close by 8 p.m.

Molly Dangar

After being hung up on by an employee at another store who answered the phone saying "Thanks for calling tmobile. Are you calling about the iPhone 7?" To which I replied "Yes." and was then hit with a dial tone ... I decided to call a different location. A gentleman answered the phone and answered all the questions I had about upgrading to a new phone. He was very polite, and gave great tips on how to best approach an upgrade with my specific situation in mind. I wish I remembered his name, because this store should have higher ratings with a man like that working there!

Cody Lucas

Courtney lies to customers. Says a phone is "free" and will automatically credit your account. Bill hits and what do you know? Getting charged monthly for a $250 "free" phone. Long hassle with tmobile just to find out this is not a real tmobile store. Read the fine print. Get agreements in writing. Because a month later when things go south, he will act like he doesnt remember you, ignore your calls, not call you back, and say hes busy. Had to climb the chain just to get credited for his false information. Beware of this location. Go to a real tmobile store.

James Taft

I found the salesman to be less than honest. I asked him to be truthful with me and he was still downplaying my concerns, telling me lies, and withholding information when he knew that the T-mobile phone would not do what I thought it would do. The phone was capable of doing more than the T-mobile version was enabled to do but he let me keep talking about a feature mentioned on other web sites. I felt that he knew about it every time I mentioned it but when I got the phone home I found that feature was not in the T-mobile operating system.

Tranehia Ard

I had an issue with a rebate that I didnt receive since June. I went to another store and they said they couldnt help me. The manager at this located was so friendly and patient he took care of me. Excellent customer service from Aldrick Bailey Store Manager. Would highly recommend

Aldrick Bailey

Thank you everyone for your reviews. We value every opportunity we have to help you. If there is anything I can do to help you out please let me know. You are the best part of our business. Thank You.

A Private User

Went there recently to add a line to my account and received great service. The manager was attentive and worked to put me with the right phone...saved me money too! I would recommend then to anyone!

Moe Jallow

Only one person was working, so the wait was extremely long. Had to leave and come back later but again had to wait in line. Also charged me $25 for new sim card when other locations charge $15.

Muhammad N

Store sucks. Reps suck. Drive up to the east west connector location to the corporate T-Mobile store. They are much better.

Michael V.

Skip this store... Its not a corporate store and they cant/wont do things a corporate store can and will.

Dominic Padgett

Everything I go in the staff is ready to help me with any of my needs

kc Achukwu

The staff is friendly and the Have a decent amount of phones

Niki Starkey

Love t mobile, wish prices were just a bit lower

Benju varghese

Not clear Detail about phone