Mid America Appliance

Related:	metro appliance wichita ks
Related:	metro appliance wichita
Category:	Used Appliance Store
Address:	2822 E 31st St S, Wichita, KS 67216, USA
Phone:	+1 316-440-3408
Site:	midamericaappliance.com
Rating:	3.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 23

Reviews 9

Tanisha Alexander

I financed a front load washer and dryer from this company in February 2014. The first week the dryer stopped working and I called them. They gave me all kind of excuses saying it was lint and etc. Finally in a month I got a loaner washer & dryer and told mine would be fixed. That didnt happen. Long story short It is now December 15th 2014 and I still dont have a working washer and dryer set. I have miss-matched washer and dryer and the washer doesnt work. This is my 4th set from them and they have fired or everyone that worked there when I got my original set has quit. I had brain surgery in November and I called time after time in October up until the day before my surgery (leaving voicemails) asking for an update on my washer. After I got home and was able to talk I called them again and now I was informed that the person I have been dealing with no longer works for the company and that if I want my washer serviced I would need to pay for it because the last lady zeroed out my account. I did not ask for my account to be taken care of, all I wanted was a working washer and dryer. I was promised I would get a set that worked and that I did not have to make any payments as of May 2014. This new guy basically said why am I complaining when I got a free set and was rude because they lost out on a few hundred dollars. I explained to him I never asked for a zero balance I cant help the fact that your employee did this for me, all I want is a working washer and dryer! He did not care that it has basically been a year and I still dont have a working washer and dryer. Nor the fact that I sold them my dryer to reduce the price on my set of which was not written down but they have my dryer. I am reporting them everywhere I can.

Amy Allan

These people are horrible to deal with. I live out of town and purchased a used washer and dryer from them. They assured me both units worked but since I wasnt picking them up until 4 days later they would have a technician verify both units were in good working order. I get them home and neither of them work. Since I live out of town I specifically requested the units be thoroughly checked and I was assured they would be. The units come with a 30 day warranty but I have to load them up and take them back to the store for repairs. The only reason I purchased them was because they assured me they were in good working order to begin with. Since they miss represented the appliances as working when they clearly have serious problems; I request they come repair them at my home or refund my money and come pick them up. They declined to do either or make this right in any way. This store has 2 locations in Wichita and I would stay far far away from them unless you enjoy throwing away your money.

Tony Lee

Pretty nice little scam... I mean "business" theyve got going here. Bought a dryer from here and motor died after only 5 weeks. Received no understanding or help to fix it or replace parts. You never know what you might get from this place... better to buy new or anywhere else. I would question the legitimacy of these good reviews/comments on this business... someone posts a bad review and same day, 2 or 3 good 5-Star reviews pop up after months of no reviews. Staff was nice and can only help so much... its clearly an issue of bad ownership and the owners terrible policies (especially in customer service). Gave my broken dryer back to them and was barely able to get it picked up without being charged (again, not the fault of the staff... owners direction/policy), so be careful about buying a 90 series Kenmore dryer from there... it might be the one I just returned.

shelby Claycomb

DONT GO HERE I bought a fridge here and it stopped working right after the 30 day warranty period. We tried to get a hold of Mid America Appliance and they wouldnt do anything for us but offer for their service guy to come out (and for us to pay them more money). So we tried to have the service guy come out TWICE and he never called back (there was no way for us or them to reach him directly at that time because he didnt have a cell phone). So, we hired someone else to come out and look at the fridge. The entire back of the fridge was frozen solid and there was a PANEL MISSING that directs the flow of cold air to the fridge portion. It still doesnt work after getting the parts in, but theres nothing they can do for us because we have had it for TWO MONTHS and its their company policy. Dont make the same mistake we did!!!

A Private User

I had a potential legal issue with selling a refrigerator, individual seller to individual buyer. The refrigerator was working at the time of purchase but buyer improperly transported the unit by laying it down on its side and when he got it home it did not work. The buyer called to complain wanting his money back but I told him he had it sitting on it side which was not good for it. I called up Mid-America Appliances and told them about the situation and to ask what they know about what is wrong with it. They told me what the problem is and they offer service on the refrigerator free of charge to keep the situation from going into a legal battle. When it comes to customer service, I really appreciate their help. These guys are the top of their field!!!

Lane Stephens

DO NOT buy anything from these people!! Bought a fridge and stove and the fridge quit working within two days so we took it back they said they fixed it and it worked for a week and quit again. The stove worked for a month and then quit also. The staff is very unhelpful and unknowledgeable about thier job which should have been the first sign not to buy from them. Whatever you do do not buy anything from these scam artists you will waste your money here!!!!

Tijan Faal

The first dryer they brought was not working. The second one they brought was not working so they replaced a fuse and it worked. 2 months later, the dryer stopped working again. Please do yourself a favor, do not buy anything from these scammers. They get old defective dryers and try to sell it to you. When I stopped by their store to give a complaint about my experience, they did not care or bother to do anything about it. Do not buy anything from them.

khryz Hollon

Bought a Gas stove from them. It did not work. They traded it out for another.The oven died in a few week (right after the guarantee) and I kept finding bugs after delivery. Had my home warranty send someone out to look at it and it was infested with roaches. Had not had a single bug before they brought it. Watch what you buy. I bought previously from their store on Douglas and everything went very well.

David Nellis

Very poor customer service. I bought a fridge here and it worked, but the system to use the filter for the water and ice did not work. I called them literally 15 times over the course of a year trying to get them to fix it. They kept saying they would take care of it, but never did. Will never buy from them again - I dont know why you would choose to run your business this way!