Bike Line

Reviews 8

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Shawn Ransford

I have been purchasing bikes from here since the late 80s when I started truly riding and have never purchased a bicycle from anywhere else. I read the reviews and some say they are expensive....well cycling is not cheap unless you go to Wally World. My lowest cost bike was about $400 and my most expensive is about $15,000. If they dont have your size, color, model in stock, THEY WILL ORDER IT as they did with my $15k bike. Ive been to shops around the world and the old saying "you get what you pay for" holds true. If you head is only worth $10, buy a $10 helmet. Good Helmets start at $45 and go up to $240. I wont even think about putting a $10 helmet on my 11 year old daughter..... Thats just crazy ! Service: I recently went to a shop in Bel Air MD and the mechanic answered a simple question wrong and out the door I ran. The Bike Line was able to fix an old internal 3-speed hub with over 87 splines that were not numbered and had to be installed in a specific order... Find another shop that can do that ! Do you want a highschool kid with an adjustable wrench and screwdriver assembling and working on your bike? You could screw it up at home just as good as that kid at Wally World can. When I need something fixed, I trust the Bike Line to fix my mistakes and have always had it come back PERFECT.

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Spencer Moore

I have been a customer of BikeLine for a couple of years, started after moving to Indys northside. I could not be happier with the service I receive. I have traveled extensively throughout the US and make it a habit/hobby of visiting bike shops. BikeLine is a good as any and better than most. Additionally, I have worked with the staff on planning and implementing charity rides in Indy and find them extremely helpful and very dedicated to worthwhile causes. From sales - bikes and accessories - to support (repairs, advise, tweaking gears, etc) the staff is exceptional and dependable. During the last year or so I have put my money where my confidence is in buying 5 bikes from BikeLine- for wife,, myself and gifts for friends. I am currently in the process of ordering a custom made titanium bike (SEVEN) with the help and guidance of the BikeLine staff. Great experience. If you think you have been "short changed" or been treated badly, man-up, go in and talk with Charley, the owner. Youll be happy you did!!! P.S. After reading a few of the negative views, it seems to me that someone has a campaign going against BikeLine. Must be a petty issue of a small minded person or a competing business issue because they are so off the mark they are ludicrous.

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A Private User

Everyone that bikes in Indy has had a bad experience with Bike Line--its like a running joke. Its too bad Bike Line has to be the only bike shop in Broad Ripple. I stopped in for a tube, flat tire in hand, and the owner wouldnt let me borrow a tire tool. He actually made me buy it after I spent $20 bucks. I once watched them try to sell a 51cm bike to a girl standing 6"0--shameless or careless. The owner is condescending as hell, not terribly knowledgeable, and over charges for nearly everything. Its my own fault for continuing to shop here, but its so convenient.If you can make it 3 miles down the Monon, the guys at D&G bike shop are great. They replaced the stripped screw on my seat post clamp for free and gave me a Presta valve adapter when I lost mine. The tune up they did was very thorough and inexpensive. Dont be fooled by the owners girth and occasional cig--he knows his way around a bike and is honest.

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Nathan Titus

I am not an experienced bike owner. I went into the bikeline and was greeted by Charlie the owner. He was very pleasant. He asked questions to find out my experience and expected riding. He showed me several options and explained the differences between models and features. He was never pushy or condescending. I was unfamiliar with higher end bikes so I researched his pricing at several stores and online. The bike lines prices were very good. Side note these are not walmart bikes. Much higher quality. If you looking for a $100 bike this is not the place for you. I decided to purchase a bike and te delivery and set up were very professional. I had no idea how much goes into bike sizing. The bike was delivered and is excellent. Afterward They gave me a discount on some accessories. Great store, great people. Highly recommend.

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Nicole Mahern

I read some of the reviews and they are a little unfair. I have been in there numerous times and they have a sign posted "FIRST COME FIRST SERVE" in the service area. When it got to my turn, they went through the bike and told me how long it would take and how much it would cost which was a lot less than I expected. I did need to leave it overnight (makes sense because they were busy and it was right before closing). I had a broken spoke and he explained that to do it right, he would do it after they closed but my bike would be ready when they opened in the morning. I got a text at about 9pm saying it was done and called because I was in the area. He answered (two hours after closing) and said he would wait for me to come pick it up. Got my bike that night!

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brian bongfeldt

They carry high end bikes. They are not cheap. That being said, they sold me on an expensive bike, and now Im hooked. It was a big investment for me, but i needed a way to exercise without running (bad knees). They let me ride several bikes around their lot in Broadripple, and helped me select the right size. The bike is awesome! I now ride 4 days a week and love it. I had a cheap bike for years that collected dust. I only paid $100 for it, and now I feel like i paid too much because it just sits there. My new bike cost a bundle (more than some cars Ive owned), but it gets used all the time. I tell my my friends that it has "Fahrvergnügen". I feel like it was a bargain, because it changed my life. Im rapidly approaching 40 years old, but i feel like a kid again.

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austin schwark

I stopped by looking for a hybrid bike to replace a ten year old MTB for pleasure riding bike paths around Indy. After not having any hybrids in my price range, 1000-1400 dollars, the owner put me on a 29er MTB and told me that was what I needed. I tried to explain that I wanted to be able to cruise at faster speeds and would be riding around the city. The owner then told me I was young enough and looked like someone who should mountain bike. Overall I dont think it mattered to him what I wanted, he was not listening to my needs but instead pushing his MTB sales numbers. Go somewhere else if you are seeking advice or good service from someone who is concerned with finding you the right bike.

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David Miley

I know this is the best shop in Indianapolis. Some of the reviews on here are extremely unfair and I wouldnt be surprised if they were solicited by competitors. The service portion of the Bike Line has taken my families bikes on the fly on numerous occasions. Im literally in and out in less than 15minutes with a new tubes, tires, parts, etc..., installed. This is a store that cares about finding you the right bicycle as well. If youre in a hurry to shop for a bike go to the Bike Garage. Theyll sell you whatever they have in stock ASAP. If youre interested in purchasing a bike youll love and cherish for years to come this is your shop.

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